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“Good place to stay, Convenient and Clean” 4 of 5 stars
Review of The Westin Atlanta Airport

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The Westin Atlanta Airport
4.0 of 5 Hotel   |   4736 Best Road, Atlanta, GA 30337   |  
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Breakfast for 2 Included
Ranked #106 of 190 Hotels in Atlanta
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Good place to stay, Convenient and Clean”
4 of 5 stars Reviewed October 25, 2012

Recently stayed here for one night before catching a flight the next day. The rooms are clean and comfortable. The staff were polite and helpful. would stay again. Like most hotels, they offer an airport shuttle all veyr much worth it.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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769 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Hot Springs, Arkansas
Top Contributor
94 reviews 94 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 23, 2012

I picked the Westin Atlanta Airport for a one night stay after missing a flight. 7 minutes by shuttle to the hotel. Quick and efficient check in at 11:00 PM. Nice clean room with great bedding. Shuttle runs 24 hours every 20 mins to ATL. My choice for hotels in the area. Room service is available. Bar in the lobby was open late but didn't visit.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review, October 25, 2012
Good day,

Thank you for taking time to review our hotel on Trip Advisor. We understand that your visit wasn't under the best of circumstances because of your missed fligh. We are delighted that you had a renewing stay with us and that we are your hotel of choice in the ATL area. We look forward to welcoming you again soon.

Be Inspired!
Bill Henderson General Manager
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Top Contributor
84 reviews 84 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 22, 2012

We were tired and looking forward to arriving at our hotel as we had an overnight layover.
Even the courtesy van smelled nice and was clean.
Walking into the modern, yet inviting lobby, we both felt instantly happy with this hotel.
Orlando was very insightful of where we could find a great meal in a local restaurant just a short walk away.
The double shower head in the bath, the comfort of the bed and the pillows.
I would love to find myself here again.

Room Tip: 10th floor, in the fall, finds you wakening to a beautiful view of trees & sunrise.
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review, October 25, 2012
Good day,

Thank you for your review on Trip Advisor. We value your feedback and are happy that you had such a renewing stay. We are delighted Orlando exceeded your expectations and you enjoyed the heavenly bed and shower. We have shared your comments with him and hope we have an opportunity to welcome you again soon!

Be Inspired!
Bill Henderson General Manager
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Austin, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 19, 2012

This Westin is average in look and feel and the rooms seem a bit musty. The location is very convenient to the airport, but not a safe part of town. I will give props to the bar staff, who are very personable and attentive; however the food is average. In my future travels to Atlanta, I will stay in the downtown area which offers a wide array of dinner/entertainment.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review, October 22, 2012
Good day,
We appreciate you taking some of your valuable time to share your comments with us. We are delighted that you found the staff in Martini's courteous and attentive. We were surprised about your comments regarding the quality of the food. We normally receive very positive feedback on our food but are disappointed we did not exceed your expectations.

Many guests find our location not only convenient to the airport but also a short MARTA ride to downtown and all the attractions Atlanta has to offer. We hope you will reconsider and allow us a future opportunity to welcome you.

Be Inspired!
Bill Henderson
General Manager
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penelope1976
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 18, 2012

Very convenient to the airport, yes.. However, it wasn't the airplanes I was hearing all night but the people in the room next to me. The walls are paper thin it seems.

Also, if you are tired and decide to just stay in and eat at the hotel, the food was not very good at all.. But in general, I find most hotel restaurants are over priced and the food quality is weak.

Positives include super comfy bed and the room was clean. The bathroom was fairly clean except the tub had a dark spot of soap scum on one corner.

I probably wouldn't stay here again, because I've stayed at other properties near the airport for around the same price that I enjoyed more.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review, October 19, 2012
Good day,

Thank you for taking some of your valuable time to share your review of your recent stay.

Regarding your comments about the noise in your room, we are sorry that you did not have a restful evening. We appreciate how unsettling this was for you. We are currently investigating ways to soften the noise levels from room to room (e.g., adding additional insulation).

Regarding your comments about the food in Palio, we normally receive excellent guest satisfaction scores on our food service. We are disappointed your experience was an exception. We have reviewed your comments with our Director of Food & Beverage and action has been taken to insure your experience is not repeated.

We hope we will have a future opportunity to serve you again and look forward to exceeding your expectations.

Be Inspired!

BILL
HENDERSON
General Manager
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chicago, IL
Top Contributor
84 reviews 84 reviews
67 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 15, 2012

I stayed at the Westin Hotel Atlanta Airport because I won my bid on Priceline. The hotel had a shuttle from the Atlanta Airport and wasn't too far away. The hotel is a typically large Westin property. Service was good, both fast and friendly. The hotel lobby was large and included a bar. My room was average sized, but very comfortable. My only complaint was that the carpet need to be vaccuumed (I have very sensative feet). I had a small beer and purchased two waters. Ending up paying an additional $13 bucks, but had to , because there are no convience stores or gas stations in the area. The room had a refrigerator which is a VERY big plus for me! I was very glad I got a great price at this hotel, made purchasing anything at this hotel worth the money. Would stay again.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review, October 18, 2012
Good day and thank you for sharing your review on Trip Advisor. We are glad that you had an enjoyable stay and look forward to welcoming you back again soon. We are certain we will exceed your expectations.

Be Inspired!

Bill Henderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 15, 2012 via mobile

We recently stayed here prior to an early morning flight. The rooms are spacious and quiet and have a great bed. The bar has a great menu and the bartender was very friendly and helpful. Great shuttle to and from the airport.

Stayed May 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review, October 18, 2012
Good day Nicki A,

We appreciate you choosing to stay with us on your recent visit to Atlanta. We are delighted that you enjoyed the accommodations and were greeted by one of our friendly bartenders in Martini's. We look forward to welcoming you again in the near future.

Be Inspired!
Bill Henderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Atlanta Airport

Address: 4736 Best Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Atlanta Airport 4*
Number of rooms: 500
Official Description (provided by the hotel):
A short complimentary shuttle ride from Hartsfield International Airport, The Westin Atlanta Airport is adjacent to major interstates I-85 and I-285 and just down the road from Georgia International. ... more   less 
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Also Known As:
The Westin Atlanta Airport Hotel Atlanta
Atlanta Westin

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