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“close 2nd place in this area” 4 of 5 stars
Review of The Westin Atlanta Airport

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The Westin Atlanta Airport
4.0 of 5 Hotel   |   4736 Best Road, Atlanta, GA 30337   |  
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Breakfast for 2 Included
Ranked #106 of 190 Hotels in Atlanta
Charlotte, North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“close 2nd place in this area”
4 of 5 stars Reviewed August 15, 2011

overall good. stayed here and Hilton Atlanta Airport within one week of each other. preferred the Hilton over the Westin, but were no major disappointments and would stay there again if it was cheaper than the Atanta Hilton Airport location or if the Hilton just wasn't available

bed linens could have been cleaner, especially for high-end hotel

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 17, 2011
Good day and thank you for staying with us. We are glad that you were pleased with our hotel. We hope to have a future opportunity to welcome you and become your #1 choice when staying in the Atlanta airport area.
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770 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Florida
Top Contributor
101 reviews 101 reviews
15 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 12, 2011

Quick run to Atl for Braves & Rockies , just me & my 15 yr old son
got a good price on price line
Used to Marta to get back& forth to Turner Field
helpful staff & Shuttle driver for transfers to marta at the Airport, We didn't have to drive at all
I got caught for extra $10 parking about 10 min after my 24 hr time was up for parking from the first day. But better than driving to Turner Field

Room Tip: Nice , Clean
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 17, 2011
We are delighted you chose to stay with us during your visit to see the Braves vs. Rockies at Turner Field. We hope you had an enjoyable time while in Atlanta and look forward to welcoming you again soon.
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Parkland Florida
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 8, 2011

Stayed here this past week for business. I don't see any other reason to stay at this hotel unless your on business, and even then, it's not that great. Poor cell reception throughout. Food was fairly poor. Ate at the restaurant in the lobby and even that was less than average, the rooms were clean BUT I found two rather large and nasty stains on my comforter the next morning which almost made me vomit. The only good things are the showers and that Westin scent they spray throughout the hotel. If you have a choice however, take a close look at surrounding hotels first. Overall 4 out of 10 on my scale.

Room Tip: Try to get club level
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  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 17, 2011
Good day, toddman22, and thank you for choosing to stay with us. We are disappionted the your stay was not up to our usual high standards.
In particular, you indicated there were stains on your comforter. We appreciate how unsettling this was for you and have shared your comments with our Director of Housekeeping to insure that each of our rooms are immaculate.
Regarding your comments about the food, we are sorry that the items you ordered were subpar. We normally receive very high guest satisfaction scores on our food service and are disappointed your experience was the exception.
We look forward to welcoming you in the near future and hopefully scoring a perfect "10"!
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Urbana, IL
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2011

This hotel is spotlessly clean, affordable, conveniently located, and quiet but what makes it special is the staff. Front desk staff, bellman, housekeeping, restaurant staff -- everyone was friendly, warm, and welcoming. Although I was there on business, I was so relaxed it felt like a vacation.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 11, 2011
Good day and thank you for choosing to stay with us. We are delighted that our staff greeting you with Southern hospitality and we look forward to welcoming you back again soon.
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Maryland
Top Contributor
144 reviews 144 reviews
140 hotel reviews
Reviews in 90 cities Reviews in 90 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 31, 2011

The hotel was what we come to expect from an Westin. The staff was great and really responsive to the one issue I had. One elevator appears to being upgraded so the the other three are sharing the load. Have a little patience. Not too bad a wait.

The workout rooms needs a little TLC. Lots of equipment but some of the LifeCycle equipment is down for maintenance.

Rooms look recently renovated and are very comfortable. Easy parking.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 17, 2011
Good day, leroyk! We are happy you had a renewing stay with us in July and found our staff responsive. We are currenlty upgrading each of our elevators (one elevator at a time) and expect to be completed with this project by the end of this year/early 2012. We also are planning to update the Westin Workout facility later this year. We hope you will visit us again soon!
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Macon, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 28, 2011

The hotel is very close to the Atlanta airport and the Georgia international convention center. The staff is extremely friendly and accommodating. The only problem I had was that in the morning the elevators were very slow. Make sure to give yourself extra time in the morning for that. But overall, the rooms are clean and comfortable.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 17, 2011
Good day and thank you for sharing your comments with us. We are delighted you had an enjoyable stay and found our staff to be courteous and our location convenient.
We are currently updating our elevators (one elevator at a time) and expect to be completed with this project the end of 2011/early 2012.
We look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Top Contributor
84 reviews 84 reviews
76 hotel reviews
Reviews in 56 cities Reviews in 56 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed July 26, 2011

This is a typical business hotel near a major airport, and it's a fairly large property. In my experience it's a little subpar in the public areas for the Westin brand.

Room size was above average (Jr. Suite upgrade), and the bathroom fixtures/finishes furniture, bedding, TV, etc. were all very good. This was all rock solid.

The lounge area and breakfast restaurant were a little spotty on the service. They also of course will nickel/dime you on pretty basic substitution or add-on requests. The gym was good sized, with probably 6 treadmills in total. However, 2-3 of them were out of service. This could be a problem if the hotel was full. Pool area looks nice, hot tub was small.

Airport shuttle was free, reliable.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinatlantaairport, General Manager at The Westin Atlanta Airport, responded to this review, August 17, 2011
Good day and thank you for taking time to share your comments. We appreciate your feedback and are happy that, overall, you were pleased with your stay.
We are disappointed that you found the restaurant food and service to be subpar. We normally receive excellent guest satisfaction scores in this area and are disappointed your experience was the exception.
We are currenlty in the planning phase for an update to the Westin Workout facility. We expect to have that project complete by the end of the year.
We hope we will have an opportunity to welcome you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Atlanta Airport

Address: 4736 Best Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Atlanta Airport 4*
Number of rooms: 500
Official Description (provided by the hotel):
A short complimentary shuttle ride from Hartsfield International Airport, The Westin Atlanta Airport is adjacent to major interstates I-85 and I-285 and just down the road from Georgia International. ... more   less 
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Also Known As:
The Westin Atlanta Airport Hotel Atlanta
Atlanta Westin

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