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“They've nailed it!” 5 of 5 stars
Review of The Ritz-Carlton, Buckhead

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The Ritz-Carlton, Buckhead
5.0 of 5 Hotel   |   3434 Peachtree Road, NE, Atlanta, GA 30326 (Buckhead)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #19 of 188 hotels in Atlanta
GreenLeadersSilver level
Moraga, California
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
“They've nailed it!”
5 of 5 stars Reviewed October 8, 2013

This hotel has nailed it with regards to customer service! From the valets to the doormen –the reception and concierge staff –the room service folks – and finally the housekeeping staff who set the standard – I couldn’t be more pleased. I have no complaints at all about this hotel. Having just spent the prior two weeks in a less-than-cleanly Marriott property in Manhattan this Ritz was a refreshing “renewal” of sorts. And thank you Marriott for finally allowing points to be accrued at Ritz properties. My only complaint about the Ritz; and other higher end properties for that matter, is that this usually means the end of free breakfasts (regardless of loyalty tier) and even a simple fridge in the room. If you’re in the Atlanta Buckhead area I can’t recommend the Ritz enough. In addition to what I’ve already covered it is centrally located and steps away from the Lenox Square mall and other surrounding shopping areas. Give the Ritz Buckhead a try and you won’t be disappointed.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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684 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Toronto, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 8, 2013

I stayed in this hotel for 3 nights in September for a conference. While little older looking on the outside and traditional looking inside this is very good hotel. It’s not Ritz for nothing.

Rooms are very spacious with nice décor. TVs have many channels including HBO. Service is impeccable, you really feel that you are in a high class luxury hotel. The only thing I can complain are the prices for everything. Food is outragesly expensive. Continental breakfast is I think $30 so I will not even talk about the room service. Other than that if you have money or your company is paying for it why not. Note that Wi-Fi is $13 a night in this hotel or $40 something for a week.

One other thing I’d like to point out is the location. Buckhead is the uptown Atlanta, mainly business but some residential as well. Hotel is within the walking distance from the MARTA subway station which is nice if you have to go to the airport or downtown. This is a rich rich area. There are couple of shopping malls across the street and one of them especially is high end stores only (Gucci, Tiffany etc.)

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013

This hotel is wonderful. It's hard to get customer service this good! This was my first experience at a Ritz. We received a free upgrade to a suite! After dinner we were surprised to find chocolate strawberries and cookies in our room for our anniversary.

Everything was amazing. I don't think its worth the money to pay for the suite upgrade (if you pay for it), but I'm very thankful for the experience. I think this is a great place to go to celebrate a special occasion.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 6, 2013 via mobile

The room was just ok but the biggest issue I had was that my car was parked by valet and someone went through my car and stole things out of my car. I didn't notice until after I left, I called the hotel and asked for a manager but the manager transfered me to the person in charge of valet. He sd he would look into the matter, sd in 3 yrs this has never happened, which was a lie, then he would call me back. He called back a few hours laters, left a messsge on my voicemail saying he wouldn't be able to do anything. Customer service here is terrible and I kept seeing a lady employed there was snooping on our floor for hours. I would never stay at this hotel again and neither will my friends.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 2, 2013

The Ritz in Buckhead is definitely the place to stay. The service is impeccable. The concierge helped us with last minute reservations to Hals and the house driver, Gary, took us there with no problems. The concierge also provided great advise on where to park for the Falcons game . The other high points were the lobby bar and the Sunday brunch. You are within walking distance for some of the best shopping in the South!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Iowa City, Iowa
1 review
4 of 5 stars Reviewed October 2, 2013

I recently stayed at this hotel during a girls' weekend. Love, love, love the employees. They were all so customer focused and friendly. The hotel itself was beautiful, the rooms were not as plush as I would have liked, but I enjoyed my stay. The hotel in Buckhead is not as nice cosmetically as the other Ritz hotels I have stayed, but there is a good possibility I would stay again.

Room Tip: Check in as soon as you can. Later check in limits your room options on a busy weekend.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lafayette, Louisiana
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 2, 2013

Ritz-Carlton has always represented itself as a top rated luxury brand. Their service motto is "We are ladies and gentlemen serving ladies and gentlemen". I will say at the outset that the service staff truly lives up to that philosophy. Everyone in this hotel was over-the-top courteous, friendly, and attentive.

There were several issues I observed/encountered at this property. First, the room decor was outdated and "tired"; it needs renovation. The wooden tray that held the coffee maker was banged up and dusty. I had to crawl under the desk to plug in my chargers as there were no easily accessible outlets at desk or nightstand height. The lamps were old and did not have any outlets in their bases like just about every hotel has these days.

Second, housekeeping did not replenish toiletries each day as you would expect from a luxury brand. I used the same container of shampoo for three days. Even though additional shampoo was not needed, the expectation was not met.

Third, we were in need of a band aid for a new cut. I went down to the gift shop to purchase a small box and was told they didn't have any but would have security bring some up. When security never showed up I called the concierge who said she had some at the desk. I said that I would come down to pick them up and I did - it would have been in keeping with expectations if she had offered to send them up to the room.

Finally, I find it to be a nickel-and-dime practice for any hotel to charge for internet access. Not only does Ritz-Carlton charge for access, you are billed for each device. I feel that they are capitalizing on their high-end reputation. Valet Parking is $32.00 per day and that's excessive, in my opinion.

All-in-all we had a good stay but what was delivered was not that much better than what could have been delivered by a Hampton Inn or Marriott Courtyard for considerably less money.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Buckhead

Address: 3434 Peachtree Road, NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Atlanta
#8 Family Hotel in Atlanta
#8 Luxury Hotel in Atlanta
#8 Romantic Hotel in Atlanta
#11 Green Hotel in Atlanta
#19 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Buckhead 5*
Official Description (provided by the hotel):
Surround yourself with an irresistible combination of Southern hospitality and relevant sophistication at The Ritz-Carlton, Buckhead, GA, hotel. Ideally situated in the heart of Atlanta’s most celebrated neighborhood, The Ritz-Carlton, Buckhead offers guests effortless access to the city’s finest shopping, dining and entertainment. ... more   less 
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Also Known As:
The Ritz-Carlton, Buckhead Hotel Atlanta
Ritz Carlton Buckhead
Ritz Atlanta
Ritz-Carlton Atlanta
Atlanta Ritz-Carlton

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