Our stay at the Ritz Buckhead during the Final Four Championship was excellent.
The location is the tip of a triangle where the two opposite ends are formed by two excellent shopping malls of high end boutiques and large stores such as Neiman Marcus, Saks Fifth Avenue, and Nordstrom's. They are within easy walking distance as are great restaurants like New York Prime (see my recent review).
The lobby of the hotel is filled with folks wanting to help you. While we were there for the Final Four, they had lemonade of the color of each team - a nice touch. When we arrived we had Louisville Cardinal cookies waiting in our room.
The gift shop is fantastic, with a wide variety of logo wear.
We stayed on the club level. Our club level rate included internet for both our computers, unlimited garment pressing, and a spread of food the like I have never seen before. Lydia - in the club lounge - was the single best ritz employee I have ever encountered. Attentive and genuine without seeming intrusive, she was top notch in every way. One night she knew we were coming back late and had cookies waiting for us in our room.
The rooms were a little dated, but the beds were almost as good as home. The housekeeping came precisely when we asked both for the full service and the turn down service. The internet service was strong and uninterrupted.
One additional positive was that I emailed the hotel asking that our room actually be located on the club level as opposed to club level access. Not only did they honor the request, they called me in advance to let me know a specific room away from the club lounge yet still on the same floor had been reserved.
It was an excellent experience all in all.
There are a few minor issues that should be noted for improvement.
First of all, when you are asked what paper you want in the morning and you say the New York Times, you should not be told its 3.00 extra. That is beneath the Ritz Carlton brand when people are paying hundreds and hundreds of dollars a night for a room. That left a bad first impression.
Second, I was disappointed with the main concierge desk in the lobby. On one occasion they did not answer the phone. When I called back they asked if I could hold. I asked them to call me back. They never did. They gave us bad advice on taking Marta into downtown. "Marta is smarta", they said. It isn't. Then the next night I asked about a car service and they told me it would cost 1500 dollars. We found one that was perfect - round trip for 300. I interacted with them each of my 4 days. The first night (4/5) was great, the rest were a disappointment.
Finally, the fellow John is runs the porte cache is too interested in asking you questions. He must have asked me 5 questions in rapid fire when I got out of the car, What is your name, do you want the car parked, where are you driving in from, are you here for the ballgames, who are you cheering for, etc. When you drive in Atlanta traffic you don't want to deal with all that chit chat. You are interested in getting checked in and having a drink! Again, another bad first impression. When we left he gave us our car back which we paid 30 dollars a day to park and it was covered - covered - with film. Thankfully the hotel staff was made aware of it and eagerly refunded that charge.
There are lots of great hotels within just a couple blocks of the Ritz. When we go to Buckhead next, we will go back here assuming the price is similar to the other hotels.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.