Some people who have visited other R-C properties may be disappointed in this hotel. The rooms are not particularly large (the double rooms offer two full-size beds - not queen), and they look a little older. Overall, the property is not particularly breathtaking, but it is very neatly maintained and elegantly decorated. However, what really sets this hotel apart is the service. Every single staff member I encountered was very helpful and welcoming. I can't think of another hotel where I received better service.
Our fellow travelers appeared mostly to be business travelers; we saw just one other family with children. Despite this, the hotel staff were very welcoming and accommodating to us. They were ready with children's menus and crayons when we dined. When we asked a doorman for a nearby restaurant, he insisted it was too cold for us to walk and drove us in the courtesy car. Every time we entered the hotel we were greeted with a smile and a warm fire. What better way to come in from the cold?
As far as location, the hotel is conveniently located across the street from both the Lenox Mall and the Phipps Plaza mall. For us, the location was ideal. My 7-year old wanted to visit the LEGOLAND in the Phipps, and the Georgia Aquarium downtown. The LEGOLAND was an easy walk, albeit in the cold. We took the Marta to the Aquarium, as two stations are within easy walking distance of the hotel.
At the end of the day, we enjoyed the hotel's indoor pool and hot tub. The pool wasn't particularly large, but it was never crowded. There were several lounge chairs inside, and more out on the patio for sun bathing on warmer days.
All in all, this was a wonderful stay. We were all very happy with the hotel, and I will very likely return.