We stayed in the junior suite, and it was amazing. The living room was large with a fold out couch, nice desk, mini fridge with bar, and beautiful view. The bedroom had an incredibly comfortable king sized bed with great linens, robes, and slippers. The master bath was beautifully appointed with a large soaking tub and an incredible shower. We used the heated pool and enjoyed it immensely. The breakfast is fabulous.

We just stayed here for two nights over the Thanksgiving holiday--upgraded to the Club floor and a suite, well worth the difference in cost. The service in the club, although busy was exceptional. We were recognized by name, from the first visit to the club, and the staff was warm and efficient.

Carolers were in the lobby, our car quickly brought around and this was a wonderful way to kick off to the holiday season--also nice to be able to walk to Phipps for lunch at the Tavern!

I have never stayed in a hotel that only has the choice of one king or 2 FULL size beds! Even the Motel 6 has Queen sized beds! The room was so small, they probably couldn't have squeezed in a couple of Queen beds. The bathroom had barely enough room to enter and shut the door behind. The tiles in the shower had not been cleaned for quite some time. The toilet smelled of urine. The coffee pot in the room was old and beat up, and the outlet at the counter had a broken socket.

The swimming pool was ok if you just played on the surface for a while, but 2 of us had chemical burns to our eyes after swimming for a couple of hours. One person was actually transported to the emergency room to have eyes rinsed at 3am after swimming -- a very unpleasant experience, ruining our plans the next day and basically ruining our trip. And we only stayed here for the indoor pool -- imagine that!

We witnessed what could only have been a pimp and one of his girls ride up the elevator with us and our child, spewing profanities. At first they got off on another floor, but later we met up with them again on our floor, knocking on someone's door, still spewing profanities. A once in a lifetime experience for our child.

Our child's Nintendo was left in the back seat of the car. When we returned from our trip several days later, we discovered that the Nintendo was missing. When we called the hotel, they gave us to "Lost and Found," where they had mysteriously found our Nintendo. They are going to mail it to us, postage due, claiming that it was left in the room. How did it end up in "Lost and Found" if it was left in the room? Why did no one call us if it was, indeed found in the room? Be careful using the valet -- there are about 10 of them loitering about outside the door at any one time, very friendly, but they will take your inconsequential stuff.

One positive was the food in the cafe -- the breakfast was very good. The staff was always very nice -- it's not their fault that the hotel is old and substandard for a Ritz Carlton. The Ritz in Denver and Aspen simply blow this one away. I also have to admit that the management has so far been very nice in getting to the bottom of the swimming pool incident, and seem to be taking it seriously.

Attended an educational summit and everything was superb! Would consider staying in Ritz Carlton again. Even signed up for a frequent member card. Rooms were elegantly decorated, turn down service with chocolates. Slippers and plush robes. Felt like a queen.
Right next to the mall, but was too busy to go shopping.
Loved it!