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“Great staff” 4 of 5 stars
Review of The Ritz-Carlton, Buckhead

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The Ritz-Carlton, Buckhead
5.0 of 5 Hotel   |   3434 Peachtree Road, NE, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #13 of 176 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
Austin, TX
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great staff”
4 of 5 stars Reviewed November 6, 2012

I found all of the staff to be extremely friendly, attentive and welcoming. The hotel itself is an older property and the rooms a little small feeling but overall a nice place to stay with a great location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank srh615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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958 reviews from our community

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Coeur d'Alene, Idaho
Level Contributor
180 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 31, 2012

This hotel is in a great location very close to plenty of food and shopping. The hotel staff was very friendly and helpful, although there should be more than one person working the front desk. The king bed hotel room was nice with a great view. The bed was very soft...a little too soft to be comfortable for me. The shower was very nice but the water pressure was weak. The bathroom had a decent amount of space. The TV was nice with a good amount of channels. The air conditioner worked pretty good. The internet speeds were disappointing especially for the price charged. The room did have a sleep mate machine which was nice.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MartinJLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed October 30, 2012

I love afternoon tea, and in the US, the Ritz Carlton does it the best. I have tried numerous places throughout the US, and I decided to take my mom and sister to the Ritz Carlton Buckhead for the afternoon tea experience and to celebrate my mom's birthday. Our server was wonderful, very polite, attentive and trying to fix any possible concern. The tea, sandwiches and pastries were lovely, very beautiful and tasty. However, the overall experience fell a bit short, primarily because of the location. Afternoon tea is served in the lobby bar. It should be a tranquil and relaxing experience but when we arrived, there were several noisy parties in the bar, and it was loud and anything but relaxing. We asked to move as far as possible from them, but it is not a large area, so it really did not help. The groups finally left and the place got a bit quieter about halfway through tea, but I found it less than ideal. The Ritz should move their tea service to the restaurant or a private room. Tea is not meant to be served in a noisy bar.
With that said, I was very happy with our server, who was above and beyond in terms of being pleasant, helpful, and very caring.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed October 30, 2012

I've stayed in several Ritz Carlton's, but, thanks to the lousy economy, its been awhile. At my recent stay at this Ritz I was reminded what excellent hotel customer service they deliver from the moment of check in until check out. From the basics done impecably, to the extras done without the need for proding, the Buckhead Ritz is totally on the money. Speaking of money, its obviously not cheap, but you wouldn't expect a true 5 star property to be a value stay. Its worth noting that there are several "5-star" pretenders out there that charge luxury rates and don't deliver top to bottom like the Ritz Buckhead. If you've stayed in a W Hotel you know what I'm talking about. This property is very attractive, well maintained, even the basic rooms are nicely appointed and comfortable, and the service is near perfect.
The only two minor knocks to throw out there are: 1) Ritz's are not contemporary chic - they're pretty dated from a decor/design standpoint. Its more about old world comfort and prestige. If thats a negative for you, the Mandarin Oriental or similar property may be a better choice. 2) This is a bit petty, but the hotel lounge drink prices are pretty obscene, especially for suburban Atlanta. Example: I ordered a Macallan 12 yr. The pour was a measured single shot (hate that) and for that mighty pour they charged $22. It stopped me from ordering 2 or more, which maybe was good in the end, but thats just plain overpricing, particularly when there is no special ambiance or music.
Overpriced drink aside, this property is truly excellent. As a side note, it is also well located if you want the Buckhead area. It is walking distance from a large, high end mall and many restaurants.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RSBJGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
74 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed October 29, 2012 via mobile

Check in took longer than necessary as there was only one person working at the front desk all Sunday evening. For a high end hotel the check in took too long for me and several other guests I observed. The hotel facilities are nice but not no wow factor at this property. The room was comfortable to a standard Marriott hotel but not much better in my opinion. I have been to the Ritz in D.C. and Jamaica and they are much better.

Staff tries to be helpful but slower than other staff at high end hotels I have visited. The best aspect of this hotel is that it is close to two malls.

I would recommend the Intercontinental or W down the street.

  • Stayed October 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank hapeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 25, 2012

We've stayed at the RC-Buckhead several times over the past 10 years and this was an exceptional visit among many wonderful experiences!!! YES, I'm gushing...service was, as expected, fabulous, however.....the upgrade was UNEXPECTED! We were asked upon arrival if our visit was for a 'special occasion' and being our 27th wedding anniversary counts, apparently, A LOT! super suite upgrade 20th floor HUGE suite, great views, and I ohhhh and ahhh everytime I go there. Shower was worth the trip, I swear! GO!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank erinmtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun, Mexico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 24, 2012

Last weekend I had a very romantic stay. Rose petals on the bed at turn down. The hotel and suite was lovely. The hotel is located in the heart of Buckhead. In walking distance of great shopping and resturants. And if you didn't want to walk they had free limo service. The staff was amazing, helpful in every way! The entertainment in the bar was great, also ! You can't go wrong with the Ritz in Buckhead!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank harry n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton, Buckhead

Address: 3434 Peachtree Road, NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Atlanta
#7 Luxury Hotel in Atlanta
#9 Romantic Hotel in Atlanta
#9 Green Hotel in Atlanta
#23 Business Hotel in Atlanta
Price Range (Based on Average Rates):
Hotel Class:5 star — The Ritz-Carlton, Buckhead 5*
Number of rooms: 517
Official Description (provided by the hotel):
Surround yourself with an irresistible combination of Southern hospitality and relevant sophistication at The Ritz-Carlton, Buckhead, GA, hotel. Ideally situated in the heart of Atlanta’s most celebrated neighborhood, The Ritz-Carlton, Buckhead offers guests effortless access to the city’s finest shopping, dining and entertainment. ... more   less 
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Also Known As:
The Ritz-Carlton, Buckhead Hotel Atlanta
Ritz Carlton Buckhead
Ritz Atlanta
Ritz-Carlton Atlanta
Atlanta Ritz-Carlton

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