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“Great Hotel but be careful with the taxi drivers” 5 of 5 stars
Review of The Ritz-Carlton, Buckhead

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The Ritz-Carlton, Buckhead
5.0 of 5 Hotel   |   3434 Peachtree Road, NE, Atlanta, GA 30326 (Buckhead)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #18 of 188 hotels in Atlanta
GreenLeadersSilver level
Hua Hin, Thailand
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
“Great Hotel but be careful with the taxi drivers”
5 of 5 stars Reviewed October 24, 2012

The hotel was great, really enjoyable stay and looked after us in every way, we dined and drank out in Buckhead each night, great little place with plenty to offer

One night on the way back our taxi bill was like double the usual amount, when we pointed this out to the taxi driver we were shown a gun, needless to say we paid. was a bit freaky though. so be careful with the local taxi drivers

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Boca Raton, Florida
Top Contributor
300 reviews 300 reviews
66 hotel reviews
Reviews in 84 cities Reviews in 84 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

This is a larger Ritz which has smallish rooms and bathrooms. Parking is $17 for self and $29 for valet. Small lobby with attentive staff. Had a few unlike Ritz incidents like the wrong newspaper given, no shampoo in the room and not knowing that we had to make reservations for breakfast. The rooms feature great beds and a very nice coffee tray with bottled water. Plasma TV's in the room with HD and non HD channels. Fairly large fitness center but not all the treadmills worked. Breakfast buffet is $29 and most entrees are $20 for breakfast. Also had dinner at the Cafe which was pretty good. Stayed at many Ritz's in the past but this one is more like a business hotel than a luxury resort hotel like some of the Ritz's are.

Stayed October 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 18, 2012

I have to say that overall, this was one of best hotel stays of the whole year (out of about 80 in 2012). I was happy to call the Ritz home for 4 nights & enjoyed all of them. Amazing staff, wonderfully kept public spaces, insanely clean rooms (w/ amazing beds), beautiful (small) bathrooms with lots of marble & glass, very quiet, great dining options, pretty good rates considering the local alternatives.

I'd like to say why I can't give the property 5 stars for this stay:
1) They are very unfair (think gouging) w/ food pricing inside the hotel if you don't dine in. One night I called the restaurant saying I wanted to come down & pick up dinner (thought it would be easier than waiting on room service)- the lady told me the food would be waiting at the concierge desk...great. I went down to get my $18 club sandwich & side salad, but there was a 22% service charge + $5-6? delivery fee (even though they didn't deliver the food, and quite simply walked 20 feet across the lobby to the desk). The total was $36 and change for a sandwich & cucumber salad (worth $24). I told the concierge I didn't I wasn't going to pay the bogus charges, but all he did was shrug his shoulders & say 'that's how it is'. I was too tired & irritated to complain to the Mgr, but the more I've thought about it, the more upset it's made me. To show that I'm not cheap, the night before I spent $90 dining by myself in the same restaurant- it's not about the money, it's the principal of feeling ripped off.
2) They charge $13.95/night for internet, even though I am a rewards member, have stayed 30 nights with Marriott so far in 2012 & will stay over 50 this year. I know all the major 'upscale' hotel chains do this, but again I feel ripped off as a business traveler that was already dropping $1100 for 4 nights (and dining in most night too).

Outside of the 2 complaints above, I have nothing to say but nice things about the Ritz Carlton. Not sure if I will stay there again or not, it remains to be seen (can the Mgr make this right or assure that it won't happen again?). Either way, super nice property...

Room Tip: Doesn't matter, they are all great.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 17, 2012 via mobile

I was a bit surprised at the look/feel of this Ritz, not at all like some of the others I have visited. But, what they lack in the expected grandeur is more than compensated for by the top-notch service and authentic appeciation they showed for our being there. Room service was efficient and delicious. Location was convenient to shopping, dining and the freeway. I hope to go back soon!

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2012

We always feel like we are at home great staff outstanding service. Fitness center clean and plenty of amenities. The lobby is relaxing and always enjoy having breakfast at a Ritz their buffet excellent with a variety of nice selections. They also have done some renovations a huge plus.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn Haven
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 10, 2012

We have been customers of the Ritz Carlton Buckhead in Atlanta for many years. Cornea simple one night stay we again hated to leave. It feels like coming home. Room are somewhat small but in the usual excellent Ritz Carlton taste. The breakfast buffet is exceptional but the service really makes the experience. We had our two year grand daughter and the bedding and little welcome gifts were perfect. Thank RC!

Room Tip: We like a room with a view of the city.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth, Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2012

Visited hotel for a conference and brought family. Beautiful public areas. Food at breakfast and lunch were very good. Fitness area was very clean and well maintained. Staff were always ready to help and were very friendly. A very enjoyable stay. More hotels should learn from the Ritz what service should be in the hospitality business.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton, Buckhead

Address: 3434 Peachtree Road, NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Atlanta
#6 Luxury Hotel in Atlanta
#8 Green Hotel in Atlanta
#9 Romantic Hotel in Atlanta
#12 Family Hotel in Atlanta
#19 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Buckhead 5*
Official Description (provided by the hotel):
Surround yourself with an irresistible combination of Southern hospitality and relevant sophistication at The Ritz-Carlton, Buckhead, GA, hotel. Ideally situated in the heart of Atlanta’s most celebrated neighborhood, The Ritz-Carlton, Buckhead offers guests effortless access to the city’s finest shopping, dining and entertainment. ... more   less 
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Also Known As:
The Ritz-Carlton, Buckhead Hotel Atlanta
Ritz Carlton Buckhead
Ritz Atlanta
Ritz-Carlton Atlanta
Atlanta Ritz-Carlton

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