I recently spent 4 nights here in conjunction with a conference. The staff could not have been more helpful and friendly! I was greeted warmly each time I came back to the hotel which means a lot when you are traveling on business. I didn't use the robe in the closet, but am always glad to see one there. Getting two papers every morning was wonderful! I was especially happy to be able to pick up a NY Times Sunday edition by the elevator to enjoy at the end of the day. My bed was comfortable and the bathroom had all the requisite bath supplies, but I did notice that the towels felt a little thin and a couple I had were beginning to fray, which is not what I expect at a hotel of this reputation. My room had a wireless phone in it that had an antennae on it which reminded me of a phone I probably owned in the 1990's. The dust ruffle on my bed was frayed in several places and I noticed on my last night that the bottom sheet on the side of the bed I wasn't sleeping on had a faded stain of some sort on it. Ugh. I had a wonderful chair with ottoman for reading which I really appreciated in the evening. My room had a nice view which included the GP building across the street. I did meet friends one evening for a glass of wine in the lobby bar which is expensive ($14 for a glass of sauvignon blanc) but lovely and conducive to relaxing and talking. I love the look and feel of older hotels, but this one definitely needs a facelift soon.