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“Great Value for the Level of Service” 4 of 5 stars
Review of The Ritz-Carlton, Atlanta

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The Ritz-Carlton, Atlanta
5.0 of 5 Hotel   |   181 Peachtree Street N.E, Atlanta, GA 30303   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #26 of 188 Hotels in Atlanta
Charleston
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Value for the Level of Service”
4 of 5 stars Reviewed March 14, 2013 via mobile

The service is just what you would expect from a Ritz Carlton. While you are checking in you are offered a glass of champagne and every afternoon there are jars of peach and vanilla jelly beans. Valet parking is quick and if you need to be downtown the location is very convenient. Lobby is smaller but very nice. Rooms are fine--nothing special but roomy. and clean. Complimentary water and turn down service. But the price is a lot cheaper than most Ritz-Carlton's (except maybe for valet parking) and we were pleased with our stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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694 reviews from our community

Traveler rating
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    173
    79
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Augusta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

This hotel is not only beautiful but the staff is super accomodating, and it is just simply an overall delightful experience. It is convenient to downtown events and easy to access from the interstate as an out of towner. I would have liked coffee available (it was 30 something degrees when we arrived) but otherwise, it was lovely and I would absolutely stay there again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 5, 2013

I've stayed at better Ritz Carltons but the staff on the desks try hard to make up for what it lacks. The concierge was efficient and helpful. The Lumen bar is comfortable and staff welcoming. The Atlanta Grill breakfast is good but the coffee need quality upgrade as can some of the lower order staff. The hotel is let down by slow and inconsistent housekeeping. Mugs not replaced, water plentiful one day missing the next. Better staff quality control and training needed
Not a 5* no pool no spa

Room Tip: A room facing the street side
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, NY
Top Contributor
181 reviews 181 reviews
32 hotel reviews
Reviews in 49 cities Reviews in 49 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed March 5, 2013

Stayed here for a conference held in the hotel on business. One of the nicest hotels I have ever patronized. True, the rooms weren't up to date HGTV brown/blue decorated (yawn) but exuded elegance. The museum quality oil paintings in the side lobby were unbelieveable as were the light fixtures. They even had (tasteful) chandeliers in the elevators! The best part of my experience was the staff. Friendly but not intrusive. The few issues I had were quickly resolved and always with "it was my pleasure", never a curt "you're welcome". It really felt like it WAS their pleasure to help me. Lots of restaurants within walking distance. I ate almost every meal at Alma Cocina which could be reached by crossing the lobby of the adjoining building without even going outside. Nice little free perks: wine tasting one afternoon, hot chocolate and red velvet whoopie pies. Definitely would go back.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Houston, TX
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 4, 2013

Stayed here during a girls weekend and it could not have been nicer. The service and attention at check-in was outstanding. The location near downtown attractions such as CNN, World of Coca-Cola and the Georgia Aquarium was great - about a 10-minute walk. There were closer hotels to those attractions, but I can't imagine any providing the service and luxury of the Ritz. The bar and restaurant were superb as well!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St. Paul, MN
Senior Contributor
45 reviews 45 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 27, 2013

In the era before 44 oz. beverages, giant SUVs, and McMansions, this hotel was built. Although the bathrooms aren't as large as many modern properties - meaning there's no giant soaking tub and separate walk-in shower - the rooms are spacious and well-appointed, and maintained.

So if you combine that with helpful service that manages to be friendly without that creepy bowing and scraping formality - there's a reason we don't live like the folks in Downton Abbey anymore - you will curl up in your quiet, quiet room under comfortable sheets and sleep soundly, wishing you could stay here all the time.

Stayed February 2013, traveled on business
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Austin, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2013

Wonderful! The staff are extremely helpful and accommodating. The rooms are elegantly appointed and the beds are super comfy! There is a turn down service each night and housekeeping checks to see if there are additional needs. Hot cider is available in the lobby and peach jellybeans are available too.

Room Tip: Ask for a room on the higher floor for a great view of the city.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Atlanta

Address: 181 Peachtree Street N.E, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Atlanta
#16 Romantic Hotel in Atlanta
#26 Family Hotel in Atlanta
#32 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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