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“Business hotel” 4 of 5 stars
Review of The Ritz-Carlton, Atlanta

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The Ritz-Carlton, Atlanta
5.0 of 5 Hotel   |   181 Peachtree Street N.E, Atlanta, GA 30303   |  
Hotel website
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Hotel amenities
Special Offer
Wifi & Breakfast
Ranked #20 of 176 Hotels in Atlanta
Certificate of Excellence
Sydney, Australia
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Business hotel”
4 of 5 stars Reviewed March 5, 2013

I've stayed at better Ritz Carltons but the staff on the desks try hard to make up for what it lacks. The concierge was efficient and helpful. The Lumen bar is comfortable and staff welcoming. The Atlanta Grill breakfast is good but the coffee need quality upgrade as can some of the lower order staff. The hotel is let down by slow and inconsistent housekeeping. Mugs not replaced, water plentiful one day missing the next. Better staff quality control and training needed
Not a 5* no pool no spa

Room Tip: A room facing the street side
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank DrDiscerningHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,084 reviews from our community

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Rochester, NY
Level Contributor
315 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
5 of 5 stars Reviewed March 5, 2013

Stayed here for a conference held in the hotel on business. One of the nicest hotels I have ever patronized. True, the rooms weren't up to date HGTV brown/blue decorated (yawn) but exuded elegance. The museum quality oil paintings in the side lobby were unbelieveable as were the light fixtures. They even had (tasteful) chandeliers in the elevators! The best part of my experience was the staff. Friendly but not intrusive. The few issues I had were quickly resolved and always with "it was my pleasure", never a curt "you're welcome". It really felt like it WAS their pleasure to help me. Lots of restaurants within walking distance. I ate almost every meal at Alma Cocina which could be reached by crossing the lobby of the adjoining building without even going outside. Nice little free perks: wine tasting one afternoon, hot chocolate and red velvet whoopie pies. Definitely would go back.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sazoram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed March 4, 2013

Stayed here during a girls weekend and it could not have been nicer. The service and attention at check-in was outstanding. The location near downtown attractions such as CNN, World of Coca-Cola and the Georgia Aquarium was great - about a 10-minute walk. There were closer hotels to those attractions, but I can't imagine any providing the service and luxury of the Ritz. The bar and restaurant were superb as well!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
Level Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed February 27, 2013

In the era before 44 oz. beverages, giant SUVs, and McMansions, this hotel was built. Although the bathrooms aren't as large as many modern properties - meaning there's no giant soaking tub and separate walk-in shower - the rooms are spacious and well-appointed, and maintained.

So if you combine that with helpful service that manages to be friendly without that creepy bowing and scraping formality - there's a reason we don't live like the folks in Downton Abbey anymore - you will curl up in your quiet, quiet room under comfortable sheets and sleep soundly, wishing you could stay here all the time.

Stayed February 2013, traveled on business
Helpful?
Thank latte4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 26, 2013

Wonderful! The staff are extremely helpful and accommodating. The rooms are elegantly appointed and the beds are super comfy! There is a turn down service each night and housekeeping checks to see if there are additional needs. Hot cider is available in the lobby and peach jellybeans are available too.

Room Tip: Ask for a room on the higher floor for a great view of the city.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Texaswanderer17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 26, 2013

I didn't make the reservation for this stay, and it's not the kind of place that I tend to stay, but if you're looking for attention and ways to spend money, this is the place. The staff - lots of them everywhere from the valet parking to greeters by the front desk - is attentive. Taxi cost us $22 flat rate to go to Ruth's Chris less than a mile away. Nice rooms, expensive internet, parking $32 per night. Nice touch getting shoes shined gratis overnight. Very convenient location for a meeting that I had at the Commerce Club next door.

Room Tip: nice views of the city from rooms above 12th floor.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DeanfromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton, Ga.
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 24, 2013

Booked a deluxe king room for a night out with my wife for her birthday. Everything was absolutely perfect from check-in to check-out. Valet service upon arrival was speedy, as was check-in. The complementary champagne was unexpected and a nice touch. Our room (1209) was nicely decorated and spacious. Our king bed was very comfortable; however, the pillows left a little to be desired. We took advantage of use of the house car (Cadillac Escalade) to and from dinner and to the concert venue we were attending. I had booked the special occasion package including a rosé pedal turndown service, chocolate covered strawberries and a bottle of champagne. The champagne was left out by mistake but after placing a call to the front desk, it was brought to our room within minutes. Room service for breakfast was delicious, although a bit pricey. The thing that impressed us the most was the staff as it is second to none. I'm not sure how they do it but everyone called us by name, wished my wife a happy birthday, asked us how our dinner and concert was, etc. simply amazing. Loved everything about this place. We will definitely be planning a future visit.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dawgfan2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton, Atlanta

Address: 181 Peachtree Street N.E, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
Price Range (Based on Average Rates):
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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