Spent 3 nights at this property with my wife and daughter when we were in town for CHEERSPORT Nationals. My wife booked early and got us a great rate on an Executive Suite.
Check-In: There was a very minor issue at check-in. They had our reservation but were having trouble finding our Marriott Rewards number on file. Got it squared away in no time and we were done with check in and in our room in a matter of minutes. The only other issue we had was that we did not know ahead of time that the concierge lounge needs to be booked ahead of time and it was already booked when we checked in. It was one of the reasons we booked the suite, since we thought it gave us access. Now we know for next time. We were informed that we had a $100 room credit as a suite guest and free WiFi, which was nice.
Staff: I cannot say enough about the staff at this hotel. From the front desk, to the bell staff and valets, to the restaurant staff and to housekeeping, these folks know how to treat their guests. The bellman that took us to our room went over the various aspects and details of the room and covered everything I could think of asking, without having to be asked. The valet staff, upon checkout asked us if we needed directions to our destination. The housekeeping staff was quick to respond to calls for a roll away bed, extra pillows and also in replacing the mattress for the fold out sofa. The restaurant staff was extremely pleasant and knowledgeable. The front desk staff was out in the lobby greeting guests as they came in off the street. These are the little touches that help make your stay at a property enjoyable. The last thing you want to deal with on any trip is a disagreeable or ineffectual staff.
Room: We had Executive Suite 523. The room was great. I'm not sure how old this property is, but if it is an older property, it sure is well kept and has held up well. The suite comes with a Bose DVD entertainment system in the living room and an iPod speaker system in the bedroom. There is two flat screen TVs and a charging station/computer plug ins near the desk in the bedroom. The bed was one of the most comfortable beds I've slept in. It was a step above the beds we've had at other Marriott brand hotels with their pillow top mattress. The bathrooms were on the small side and the main bath has a large, top mounted sink basin. It's a nice modern touch, but it eats up virtually all the counter space. The fold out bed for our daughter had stains (food) on it from prior use. We wouldn't have noticed it if the bed was made up as we requested, but we are glad we saw it. The first night, we just ordered a roll away bed from housekeeping, but it was really old and not very comfortable at all. We told housekeeping about the mattress. They came up to attempt to clean it, but said it couldn't be cleaned so they checked for a spare mattress. They came back in about 10-15 minutes with a newer mattress and swapped it out. Problem solved.
Restaurants/Bars: We ate at the Atlanta Grill one morning for breakfast. The service was great and the food was amazing. My wife did the buffet and had waffles and my daughter and I did a la carte. My daughter raved about the crepes and the blueberry pancakes with the peach compote was excellent as well. The staff also gave us a to go container for some pastries we didn't eat. We didn't have a chance to sit and have some drinks at Lumen, but in lieu of room service, my wife got our daughter some late night chicken fingers that ended up being slightly cheaper than room service since the add in a hefty service and delivery charge. The Lumen space itself is on the small side, but nicely appointed with comfortable couches and chairs and a very sleek, illuminated high bar table.
Location: The hotel is located in the downtown area. It is about a 15-20 minute walk to the Georgia World Congress Center and other attractions in Olympic Park (CNN, Coca-Cola World and Georgia Aquarium). The MARTA Peachtree Station is a short walk away as are some touristy dining options (Hard Rock Cafe and Hooters). We opted not to use MARTA because we would have had to walk up to Peachtree, take it one exit down to Five Points, then re-board another train to go one stop to the GWCC. We had friends staying at the Marriott Marquis that used MARTA and it took them 40 mins (door to door) to do this trip one day (they missed one train). It only takes 20 mins to do the walk as I mentioned earlier.
Overall: I would not hesitate to stay at this property again if we return to Atlanta. The staff, location and room comfort/amenities are worth it.