My husband and I stayed here for one night while visiting atl. Nothing special. Needs a serious facelift. Not going back. The ritz in buckhead is nicer. However, staff was great. Valet was great. Hotel is old and run down. Bathroom is tiny. Had used lotion bottle on counter

Is the property ageing? Yes! Buy, its super clean and cared for. Staff is worthy of a Ritz Carlton. Helpful and gracious. Food and bar service was also excellent.
We stayed in the 1bdrm suite, the bath tub wouldn’t drain and the staff would drain it for us. They promised to fix it once we checked out and I believe them. Everything else in the room was in great shape. Lack of coffee maker and fridge was a drag but they then brought us a mini fridge. Response time was always quick, and any minor issue we had was graciously taken care of. We used the house car several times and also had great service! Check in and check out were ultra smooth! I give the Ritz-Carlton a 5 Star not because everything was perfect but because what minor issues we had were quickly dealt with. They are giving 110%! We thank you and will see you again soon!! (note, no pool but excellent gym)

So I took my wife for a one-night birthday 'staycation' this weekend at the Ritz, which is just a couple miles down Peachtree from us. We're hotel snobs, so it's hard to really impress us. The famous Ritz-Carlton service standards are definitely alive here; you can tell how much the chain puts into training and service. Every staff member you come in contact with greets you and makes you feel welcome. Check-in was a breeze and we were upgraded to a city-view room, which was appreciated.

As others have posted before me, the building is one of the older properties in the company, and the age is starting to show here and there. Specifically, the bed was really uncomfortable - it's basically what feels like a 20+ year-old bed with a feather topper thrown on top. For the room rates, they need to upgrade to some sort of comfort sleeper, in my opinion. The bathrooms were also a bit smaller than I'd expect. Other small details are certainly not important (no ice in the ice machine on my floor, long elevator wait times), but we've stayed in other properties (specifically Grande Lakes in Orlando, which is just an amazing experience) where you'd never see the 'little things' sneak up on you.

People - A+. Facility - B+. Under the right circumstances or an outstanding bargain rate, we'd return. That said, there are a number of luxury properties in the area, and most in areas where you wouldn't be afraid to walk outside at night. (Which has nothing to do with Ritz, of course, but is simply the sad state of affairs in downtown.)

My husband and I recently spent a night at the Ritz-Carlton Atlanta while in town. We've stayed in many properties in ATL and this was our first time staying at the RC. From the second we pulled up to valet, until the time we left valet the following morning, the staff was incredibly helpful and attentive. The hotel was fairly busy when we checked in but we were helped immediately and offered our complimentary champagne. Check-in was really very fast. The wait time for an elevator was too long but the University of Virginia basketball team was in town and many players were going up and down while we attempted to go up. The wait, while long, was fine thanks to the champagne and the beautiful lobby.

Our room was on the 15th floor and we had a nice view of downtown. The room was spacious and comfortable and the bed was heavenly. The room was very spotless, which is always nice. The RC umbrella in the room came in very handy, as it started pouring when we were leaving to go to dinner.

When we arrived back at our room hours later, it had been completely turned down and was very welcoming and cozy.

The towels in the bathroom were large and thick, which I appreciate. The water pressure wasn't the greatest and the water in the shower never got as hot as I would have preferred.

All in all this is a fantastic property, with wonderful employees and a great location. We will certainly stay here again with our travels bring us back to Atlanta.