I spent two nights at the Ritz, and I was so very pleased (as always) with the friendly and helpful staff I encountered, from the front desk, to the concierge, to the lounge waiter. I was impressed and comforted.
My room was comfortable and well-appointed, as expected. Nothing fancy, this is simple comfortable elegance without flash. But what matters in a room is a super comfortable bed, a clean bathroom, and quiet. All were exactly what I needed for a good night's sleep.
Check-in was a breeze, and I was able to get quick information on available dining options at my late check-in.
All of this came at a very competitive rate. Hard to pass up.
I would agree on the comments about the hotel location. But if you have business downtown, then this is as close to it all as you need to be.