Where do I even begin? I suppose at the beginning. We valet parked and walked into a jam-packed lobby reminiscent of checking in at a Vegas Strip hotel. We waited in line to check-in. I think when you pay the kind of money you pay to stay at a Ritz Carlton there should not be check-in lines like the one we experienced. Our room was nice. We were on the Concierge Level on the 24th floor. Issues with the room: It was above a billboard that constantly changed color and the drapes could not block out the flashes of brightness throughout the night in this room. In addition, the red light on the phone would not stop blinking. The alarm clock by the bed was so bright I had to put a towel over it. Even the smoke detector had a too-bright blinking light. Very difficult to get a peaceful dark room here. Lots of hallway noise and banging. We may have been across the hall from a utility closet. And, by the way, they should know that you cannot make an old mattress comfortable by putting a feather bed on top of it. The bathrobe hanging in the bathroom looked dirty and had pen marks on it. The products provided have such a strong smell they are offensive. They retrofitted the bathroom with a raised sink that takes up all of the counter space. I did not find a blowdryer in the room.
We ordered in-room dining for an afternoon snack. I ordered a chicken quesadilla -- pretty simple, right? It was basically an empty fried tortilla. So gross.
Had a late dinner at the Atlanta Grill in the hotel. The service was terrible. No one there to greet us when we walked in. We were initially seated at a terrible table at the entrance and right in front of the band. We asked to move to a different table. No one came to get our drink order. I had to get up and speak with the hostess about the lack of service. Service throughout the meal was inattentive. At one point they comped my drink because they'd forgotten to put in my order and I had to ask again for a cocktail. This is not a cheap hotel restaurant. It's quite pricey. I was shocked at the bad service. As for the food, I had soup and salad. There was so much dressing on the salad I couldn't eat it. My boyfriend loved his seafood dish, though!
Ate at the Atlanta Grill for the breakfast included in our package. Yet again a long line to get in. Being unsure of whether I needed to give them my name I walked in, there was no hostess, when she arrived I told her we had a party of two and she was about to seat us when a guest yelled at me for jumping the line. It was so disorganized how was I to know?!? I had already asked another guest about the line and he didn't seem to know. I was so embarrassed I walked out, waited a bit and then came back in. While we waited 15 minutes to be seated other guests were asking us questions about being seated for breakfast. Terrible service yet again. Then we're seated at a table. Two servers came by and messed with the two extra place settings. No server offered us beverages. When the third server came by he asked if we were still waiting for the rest of our party. What rest of our party???? We asked for a table for two. The hostess obviously screwed it up. Probably why we had to wait 15 minutes to be seated. And why, even if we were waiting for other people which we were not, did they not offer us coffee or tea or water or anything??? The food was average.
We go to leave and are told that we cannot call ahead to have our car brought up because it's so busy. And that we should just come down with our valet ticket and wait for them to get our car.
Positives of our stay: The Concierge Level lounge was lovely. Manuela gives excellent service there. She should be running the whole hotel. Also, they have nice towels in the room.
Perhaps I had high expectations because this is a Ritz Carlton hotel. Shouldn't I have had high expectations? I would've been happier and more comfortable at a Holiday Inn Express. Never again Ritz Carlton. Never again.
- Official Description (provided by the hotel):
- The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more less
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- Also Known As:
- The Ritz-Carlton Atlanta Hotel Atlanta
- Ritz Carlton Atlanta
- Atlanta Ritz Carlton
- Ritz Atlanta