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“Just what you would expect” 4 of 5 stars
Review of The Ritz-Carlton, Atlanta

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The Ritz-Carlton, Atlanta
5.0 of 5 Hotel   |   181 Peachtree Street N.E, Atlanta, GA 30303   |  
Hotel website
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #24 of 190 Hotels in Atlanta
Certificate of Excellence 2014
Jacksonville
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Just what you would expect”
4 of 5 stars Reviewed July 27, 2012

I only stayed one night while in town on business and I was very pleased with the location and service. I needed some items that I forgot and when I called down to the front desk they were more than happy to send those items up to me. I ordered room service which was very good, although expensive for the portion.

Stayed March 2012, traveled on business
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862 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Temecula, California
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 26, 2012

We ended up staying at the Ritz with our two small children after we missed our connecting flight and all of the other Marriott properties were booked. It lives up to its name as far as service goes, as soon as you walk in the door you are greeted by friendly, professional, staff. The location in downtown Atlanta was nice, with many restaurants and establishments within walking distance. The room was lovely, but honestly, I did not find it to be much better than what I usually get at a Marriott or Westin. The lobby was beautiful, and we did enjoy breakfast at the lobby bar (which they set up with a variety of coffee and breakfast food). It was very convenient the next day before we caught our new flight. Again, the best part was the service- from the front desk to getting us an airport taxi, it was A++

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santo Domingo
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 23, 2012

I've been in downtown Atlanta at least 20 times, i've stayed in almost every single hotel in the area and this is by far the best hotel. The main reason ? It's size, the rest are so so big that neither the rooms or the service can be compared. Great service, great executive lounge, excellent location. No possible mistake when choosing this hotel.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greenville, South Carolina
Top Contributor
126 reviews 126 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed July 21, 2012

Great hotel. Great location. Great breakfast buffet. Have stayed here before and we will return.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Laguna Beach
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 18, 2012

Loved the bed..so comfy. The staff is outstanding. The room a bit worn, but nice. Room Service breakfast was not with the $45 I paid. 3 flat pancakes overcooked and the fruit plate was scare and tasteless.

Please do not let your door slam behind you..and remember when walking down the hall, your not at home. Quite voice please!

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 18, 2012

Visited ATL as surprise b-day weekend gift from my wife. When we checked in and told the desk person we were celebrating my birthday, he immediately offered us champaigne - very nice touch. The staff from the parking valets to housekeeping were tremendous - exactly what you expect.

I question the Fve-Star rating because I have receveid the same level of service in other properties (except the champainge is not common). It seems that our standards have been so lowered that receveing ordinary service has become the exception, and not the rule. The service and attention we received is what should be expected. It was very good, don't know what they could have done better, but there was nothing extra-ordinary.

The room furnishing were very comfortable and what I have experienced at other full service hotels like Marriott and Hyatt.

The criticism I do have is the seemingly un-necessary expense and charges. In room wi-fi was $25.00 per day. Muffins and coffee in the lobby $10-$15. I recognize this is a in-town property, but felt a little "nickled and dimed".

It was a great weekend to spend with the wife. Next time its the Four Seasons.

Room Tip: As usual higher the floor the better.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
Top Contributor
70 reviews 70 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 17, 2012

The Ritz-Carlton Atlanta provides typical and excellent customer service from the valets, front desk and food service personnel. As with all Ritz-Carlton properties, the staff is very well trained and managed. Unfortunately, the room was tired, with fraying fabrics, peeling wallpaper and plaster, and other maintenance issues. More disappointing was the dirty surfaces and dust. Housekeeping staff is not maintaining basic hotel standards, forget typical Ritz standards, and housekeeping management apparently is not monitoring or inspecting their staff performance. There are expectations about what the Ritz-Carlton experience should be. This hotel missed the mark.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Atlanta

Address: 181 Peachtree Street N.E, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#27 Business Hotel in Atlanta
#34 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events at the Georgia Dome, Philips Arena and Turner Field, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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