I've stayed at this hotel in the past under a previous owner. I've stayed at this hotel chain's other locations before. Both were good experiences so the combination should be good, right? Ultimately no. The hotel really needs a lot of renovations in every way. The room wallpaper had issues here and there. The bathroom needed upgrades too. And the balconies are now completely closed off, even at lower levels. Disappointing for someone looking to get a little fresh air in the AM, but not unexpected. The cafe is breakfast only and is only a breakfast buffet, so that was a disappointment as well.
The service definitely could have been better. I attempted early check-in and they were not having any of it. So I had to wait around for 5 hours in the lobby while I waited for them to finally let me check into a room. I was told it had something to do with the block of hotels for the convention and fairness to others checking in at the same time. This was inexplicable since I didn't buy one under a convention rate and that policy really made no sense to me. Had I known this was the new owners' policy, I might have made new plans and caught a later flight.
Overall it wasn't a great experience for me and I wish it was since I liked the location and price. But for a little more, you can do a lot better. If the hotel improves I might recommend it. But for now, there's plenty more fish in the sea.
- Official Description (provided by the hotel):
- Crowne Plaza Atlanta - Midtown combines exceptional passion for service with attention to each detail in order to ensure a wonderful stay. From the welcoming southern charm to the stunning views of the city skyline, Crowne Plaza turns your journey into a memorable experience. ... more less
- Reservation Options:
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- Also Known As:
- Melia Atlanta Hotel Atlanta
- Renaissance Atlanta
- Atlanta Renaissance