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“Service with a smile.” 3 of 5 stars
Review of Doubletree Hotel Atlanta/North Druid Hills

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Doubletree Hotel Atlanta/North Druid Hills
3.0 of 5 Hotel   |   2061 North Druid Hills Road, Atlanta, GA 30329   |  
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Breakfast & WiFi!
Ranked #123 of 190 Hotels in Atlanta
Savannah, Georgia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Service with a smile.”
3 of 5 stars Reviewed July 26, 2013

The employee at the front desk were awesome. I stayed here for a three day conference and each day I was greeted with kindness and a warm cookie. This hotel is walking distance to a few eatery. The rooms could have been a little cleaner in my opinion.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thaddeus H, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review, August 6, 2013
Good Afternoon Saundra G,

First of all I would like to thank you for having chosen the Doubletree by Hilton Atlanta-North Druid Hills for your recent stay and thank you for taking the time to find us on Trip Advisor.

You noted that the room was not clean as you would have liked and I wanted to apologize for any inconvenience this may have caused you. We are constantly trying to improve our hotel and any feedback we get helps us to achieve that goal.

I hope to be able to welcome you back with us again on a future trip to Atlanta. Upon that visit, please let me know beforehand so I can make sure you will have a most pleasant stay.

If I can be of any assistance in the meantime, please do not hesitate to contact me.

Thank you,


Thaddeus Hobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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506 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Tallahassee, United States
1 review
5 of 5 stars Reviewed July 26, 2013

The Doubletree is always a great place to stay. The hotels are always clean, staff friendly and helpful and prices are reasonable! The beds are fantastic and even the coffee in the room is wonderful! Thanks Doubletree

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thaddeus H, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review, August 6, 2013
Good Afternoon Kelly R,

I would like to thank you for having chosen the Doubletree by Hilton Atlanta Emory Area for your recent stay.

We appreciate the time you took to find us on Trip Advisor and for you’re very positive response. I am very pleased to see that all our services were to your satisfaction and please be assured that your positive comments have already been shared with our team members.

I am looking forward to welcoming you back to the Doubletree by Hilton Atlanta-North Druid Hills on your next trip to the Atlanta area.

Thank you,


Thaddeus Hobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Searcy, United States
1 review
1 of 5 stars Reviewed July 24, 2013

We had $1700.00 stolen out of our room. No one seemed to care. When we needed to talk to a manager he never called about the incident. I always had to track him down. The door did not close properly which was not my fault. It did not lock when shut. I will never stay there again even though I have been a guest there 7 times for work. They did not seem to care I was a customer 2-4 times a year.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 23, 2013

The service was great, but average accommodations. The breakfast was a continental breakfast, no other choices and it was way expensive and way worse than the usual complimentary continental breakfast. The choices were very limited and just really not good quality. With the other hotels options in this uninteresting/sketchy part of town, I would pick somewhere else entirely.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thaddeus H, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review, July 24, 2013
Good Day Anne R,

Firstly, let me thank you for your comments and more importantly, for taking the time to find us on TripAdisor. It always saddens me to hear such feedback as this is far from the image that we like to portray to guests like yourself. However, such feedback is also very important to us and I appreciate your comments.

I am sorry to hear that the breakfast was not up to standards you have come to expect from Hilton Brand Properties, and I can assure you that this matter has been taken care of and has been shared with the correct departments.

I do apologize that The Doubletree by Hilton North Druid Hills did not meet your expectations and sincerely hope that we will have another occasion to rectify this for you.

I hope to be able to welcome you back with us again on a future trip to Atlanta. If I can be of any assistance in the meantime, please do not hesitate to contact me.


Thaddeus Hobson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 19, 2013

The staff were outstanding and friendly. Rooms were clean, and the hotel was quiet . . . . we were comfortable, and the location is very convenient. A great value for your dollar - we will definitely be back again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thaddeus H, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review, July 24, 2013
Good Day Member,

I would like to thank you for having chosen the Doubletree by Hilton Atlanta Emory Area for your recent stay.

We appreciate the time you took to locate us on TripAdvisor. I am very pleased to see that all our services were to your satisfaction and please be assured that your positive review has already been shared with our team members.

I am looking forward to welcoming you back to the Doubletree by Hilton Atlanta-North Druid Hills on your next trip to the Atlanta area.


Thaddeus Hobson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 18, 2013

I stay in Hilton properties almost exclusively as I have reached elite status in their rewards program and that makes it easier to choose their properties. My stay in this property is because I am moving out of state and needed a temporary location to call home in between my move and an international trip.

Four days is a long time to stay in rooms these small, especially if you're on the road often, as I am. They are definitely sized more like a boutique hotel than that of the popular Doubletree chain. In fact, I booked a King bed room and there is no way I had a king bed. It might have been a queen, but my other half remarked that it felt much more like his double bed than my queen at home.

The staff here is excellent. They are friendly and attentive and they go the extra mile. Don't expect a view from this hotel, however. One side is freeway, the other is McD's, a pawn shop and another hotel and small shops. That's just the area itself.

Overall, I'd stay here again if the location was convenient and the hotel continued to beat other properties (there is a Hampton across the way) in the area with regard to price. That said, when I return from my trip, I am glad to be staying at a different hotel. This one was fine for one night or a weekend where one doesn't plan on being in the hotel very long, but anything more than that and it gets real small real soon.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thaddeus H, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review, July 24, 2013
Good Afternoon Annalise K,

First of all I would like to thank you for having chosen the Doubletree by Hilton Atlanta-North Druid Hills for your recent stay and thank you for taking the time out to find us on TripAdvisor and for your review.

You noted that the room was small and that the bed was barely king in size, and I wanted to apologize for any inconvenience this may have caused you. We are constantly trying to improve our hotel and any feedback we get helps us to achieve that goal.

I hope to be able to welcome you back with us again on a future trip to Atlanta. Upon that visit, please let me know beforehand so I can make sure you will have a most pleasant stay.

If I can be of any assistance in the meantime, please do not hesitate to contact me.


Thaddeus Hobson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key Largo, Florida
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 17, 2013

Not up to par in my book
The price of it should have tipped me off
Staff informed me its only bee a doubletree for a few years, and they should give it back to whatever chain used to own it.
Seemed like were using some sort of deodorized to hide some smell
Service in the restaurant for breakfast was deplorable
Won't ever geo back

Room Tip: Not sure there is a good room but I only saw my floor
See more room tips
  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thaddeus H, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review, July 24, 2013
Good Day Jwilltellu,

Firstly, let me thank you for your comments and more importantly, for taking the time to find us and leave a review on TripAdvisor in regards to your recent stay with us.

It always saddens me to hear such feedback as this is far from the image that we like to portray to guests like yourself. However, such feedback is also very important to us and I appreciate your comments.

I am sorry to hear that The Doubletree was not up to the standards you have come to expect from the Hilton chain and sincerely hope that we will have another occasion to rectify this for you.

I hope to be able to welcome you back with us again on a future trip to Atlanta. Upon that visit, please let me know beforehand so I can arrange upgraded services and make sure you will have a most pleasant stay.

If I can be of any assistance in the meantime, please do not hesitate to contact me.


Thaddeus Hobson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Atlanta/North Druid Hills

Address: 2061 North Druid Hills Road, Atlanta, GA 30329
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 190 Hotels in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Doubletree Hotel Atlanta/North Druid Hills 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Doubletree Hotel Atlanta
Doubletree Atlanta
Atlanta Doubletree

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