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“Great stay” 4 of 5 stars
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303   |  
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Special Offer
Breakfast for 2 Included
Ranked #16 of 188 Hotels in Atlanta
Kingsport, Tennessee
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great stay”
4 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for a concert in Phillips Arena. It was a very nice hotel and was within walking distance to the arena. Didn't get to use any of the amenities, but experienced good service and the rooms were nice. Would definitely stay again.

Room Tip: The higher the room, the quieter.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
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English first
Huntsville, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I just stayed at this hotel last Saturday for one night. The check in was fast and the customer service was excellent. I am a Gold member so I had access to the 5th floor with unlimited snacks and computer access 24/7. Very nice lounge. I was first given a room on the 9th floor but when the desk person told me about the 5th floor access she asked if I wanted to be on that floor, I said of course. I can't remember her name but she was a very nice person. The room was nice, didnt have much of a view because I was right there on the roof with the air conditioner units. I thought it would be loud overnight but I was pleasantly surprised that it wasn't. The beds were great and very comfortable. The breakfast the next morning was average in the Club Lounge, I would have thought they would have had some meat that morning but no meat was served it was really a little more than a continental breakfast. Check out was a breeze because you just called downstairs and was checked out over the phone if nothing was disputed with your bill.

Now the only problem that I had was that when you self-park your car ($22) you have to catch the elevator to the bottom floor and walk around the dangerous curve in the parking garage to go to your room. I am used to hotels having the garage attached to the hotel from the inside so you walk right into the hotel. I just felt this was very dangerous because cars are still driving past you and there is a very little walkway with all your luggage. You can valet park but I didnt want to pay the $30.

Overall I would stay here again.

Room Tip: If looking for a view don't stay on the 5th floor.
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spartanburg, South Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

In town for a fiftieth birthday party in one of the hotel ballrooms. Very large hotel. Walls are thin but the staff and service provided more than made up for it.

Presidential suite had all of the comforts of home with an accommodating and professional staff. Gurst rooms are decorated nicely and the beds are very comfortable. Ballroom set up, bartenders, staff and hotel security were great.

There were many activities going on at one time: parties, restaurant, internet cafe, tropical pool. But the hotel is so late that i never felt crowded.

There really is no reason to leave the property.

Stayed December 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Ms. Shirley in the Club Lounge is such a wonderful hostess! She made us feel right at home! Our room was very comfortable. The pool area is so relaxing and peaceful. I recommend this lovely hotel to anyone visiting Atlanta!

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Jeffrey Kinnie was great ! He provided Great customer service at the club lounge! Jeffrey was very informative ,knowledgeable of the hotel and the services that the hotel offers. I will be returning in January for business trip and staying at the Sheraton downtown Atlanta because of Jeffrey.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review, 3 days ago
We kindly appreciate your review and sharing your connection with Jeffery. Thank you for commenting on his dedicated service and the result of why you'll be returning. For Jeffery and you, we are most grateful!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Lovely experience arriving last night with a friendly and helpful welcome from Jamil in the lobby. Room nicely appointed and bed very comfortable. This morning, Linda at the front desk was sure to get me extra cream and sugar for my in-room coffee. And now before having to leave, what an amazing meal at Fandangles -- ordered the House Made Spinach fettuccine with Lamb. Heavenly!! And the "croutons" on the salad were a wonderful surprise. My server, Tanya, told me they're made from grits. Outstanding!! Just like Tanya's service. Looking forward to my next visit to this Sheraton whenever that may be.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review, 4 days ago
Thank you for sharing your recent Sheraton Atlanta experience. From your warm welcome to freshly made coffee, it seems your stay was memorable from check-in to check-out. We love that the highlight of your stay was our restaurant, Fandangles. Tanya couldn't have been a better server to assist with your dining experience. We hope you shared this with Fandangles on their Trip Advisor page because we are sure they would love to know how much you enjoyed your meal. We appreciate your kind recognition and look forward to welcoming you back soon!
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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hi,

Recently my wife and I spent about a month at this Sheraton. While we were away from home, Wanda from the Deli made the experience great! Each morning she was reliable bright and early as we needed our coffee and breakfast. Excellent service and a extremely polite! She helped make our trip comfortable given we were so far from home.

Thanks Wanda!

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review, 4 days ago
Thank you for your review and your extended stay. We love when guest stay longer because it gives us a chance to truly form a bond much like the one you and your wife established with Wanda. We appreciate the kind words you expressed for Wanda and the service she provided you day in and day out. We hope to have you and your wife back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#19 Family Hotel in Atlanta
#25 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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