We're local to Atlanta, but needed a place to stay while our home was undergoing some repairs. We rolled the dice, pricelined a hotel, and ended up at the Sheraton. We couldn't have been happier with our experience. The staff was friendly, the rooms were nice, and the service was excellent.
Right from the get-go, we were impressed. A friendly valet helped us with our belongings out of our car. When we went to check-in, the staff treated us like we were a platinum or gold member. Although I am a Gold Hilton Honors member, and I get great service at that chain for being at that level, I have pricelined other hotels before and my general experience has been that when you priceline a hotel, the hotel check-in staff treats you like you're a beggar. Not the case here. The check-in staff was super-friendly, saw when they saw we were with a small child, they upgraded us for free to a bigger room. As I said, they acted as if we were a platinum or gold member of Starwoods.
As for the rest of the stay, everything was more than adequate. A nice and friendly bell-hop helped us to our room, and unloaded our bags for us. We ate at the hotel's restaurant and had a good meal with friendly service. Finally, when we checked out the following day, the valet was friendly and helped us load our bags in our car with a smile. All in all, I would recommend this hotel to anyone. We will be sure to recommend this hotel to our friends and family when they visit Atlanta.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 21, 2013
Thank you so much for sharing your experience with us! We are pleased to hear you felt welcomed and at home during your stay with us while your own house underwent repairs. It sounds like our staff in particular left a lasting impression on you. We sincerely appreciation your recommendation to your family and friends and we hope to have the opportunity to host you again in the future! Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.