The staff of this hotel could not be more helpful and friendly. Banquet staff, Chester especially, were out-of-this-world responsive, smiling, professional, courteous and over-and-above good. Tanya, who served us in Fandangles, was a calm whirlwind! She never missed a beat, even when we asked her for a bag of rice (to save a damp cell phone). Great housekeeping. Gym is small, but very well appointed with machines, exercise balls and free weights. Crystal in the Club Lounge very friendly and welcoming. This is a quality hotel from top to the entrance.

I loved my stay at this hotel.. From my check in..thank you Angelina and Brady..... to the club lounge...thank you Crystal, everything was perfect!!! I got a cake for my birthday, love it! Rooms are excellent. Special thanks to Sarah and John at the front desk. They went above and beyond.

I always try to find good things to say about any property of which I am a guest. This property, was, for a long time, difficult to speak well of in my reviews. That is now far from the situation of old. Mr. Harris and his team have worked really hard to revitalize a downtown property that is now up-and-coming. From an easy check-in with Brady at the front desk, whose friendly greeting was a stand out, to Crystal in the Preferred Lounge, whose warmth and kindness made a long drive in seem to fade away, the Sheraton Atlanta has impressed me with a welcoming demeanor that has really impressed. I could not, of course, imagine how helpful Ms. Takara, at the front desk, was going to be in helping me navigate the Starwood website when it was showing some technical difficulties. This reservation, and a future one, was handled with a professionalism and expertise that made me really rethink my previous stays at this hotel. She was so friendly an nice to take care of all my travel needs and she and her colleagues hav made this stay a true game-changer in the Starwood experience. I appreciate all they have done and look forward to visiting here again very soon. Warmly, Dr. Jim Barett

I travel week in and week out to this location. First, I'm a platinum member and i'm always treated quickly and efficiently at the front desk. Many times i'm offered an upgrade which i greatly appreciate. The hotel is in pretty good shape. I have not used the fitness center so i can't comment. The club lounge is pretty average and I rarely use it at all. The breakfast in the hotel restaraunt is pretty good, the waiter/watress are all friendly and helpful. All in all a great place and I hope to continue to stay at this hotel.