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All 194 Atlanta hotels

Sheraton Atlanta Hotel: Traveler Reviews

4.0 of 5
165 Courtland Street NE, Atlanta, GA 30303 (Downtown)
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76%
Ranked #22 of 194 hotels in Atlanta
Most recent review
4 of 5 stars Reviewed February 11, 2013
Adrienne M Durham, North Carolina, United States
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901 reviews from our community

Traveler rating
    406
    274
    120
    61
    40
See reviews for
Families
119
 
Couples
143
 
Solo
72
 
Business
399
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Durham, North Carolina, United States
1 review
“Supportive staff!”
4 of 5 stars Reviewed February 11, 2013

Thanks to all the staff for making the stay at Sheraton Atlanta this weekend a smooth one. Corey at the Bell Station was very helpful as we checked our baggage while off for a morning meeting. Most helpful. Will stay there again!

Room Tip: I had a corner room and the views on the 8th floor were spectacular!
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Adrienne M about Sheraton Atlanta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
February 12, 2013
Thank you for your review! We are pleased to hear that our staff was the reason your weekend stay was effortless and enjoyable. We look forward to your next stay with us! Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio, United States
1 review
“Fantastic Service, Friendly Staff”
5 of 5 stars Reviewed February 10, 2013

The staff of this hotel could not be more helpful and friendly. Banquet staff, Chester especially, were out-of-this-world responsive, smiling, professional, courteous and over-and-above good. Tanya, who served us in Fandangles, was a calm whirlwind! She never missed a beat, even when we asked her for a bag of rice (to save a damp cell phone). Great housekeeping. Gym is small, but very well appointed with machines, exercise balls and free weights. Crystal in the Club Lounge very friendly and welcoming. This is a quality hotel from top to the entrance.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jane H about Sheraton Atlanta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
February 12, 2013
Thank you very much for your wonderful review! We are so pleased to hear about your experience with us and your many positive impressions of our staff members. Each person you mentioned is certainly worthy of the praise and we will be sure to congratulate them. We hope to have the opportunity to host you again in the future. Safe travels!
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jacksonville
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Awesome stay!”
5 of 5 stars Reviewed February 10, 2013

I loved my stay at this hotel.. From my check in..thank you Angelina and Brady..... to the club lounge...thank you Crystal, everything was perfect!!! I got a cake for my birthday, love it! Rooms are excellent. Special thanks to Sarah and John at the front desk. They went above and beyond.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nicoleg about Sheraton Atlanta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
February 12, 2013
Thank you for your review! It sounds like you developed a strong rapport with our staff during your stay here and we are thrilled they took such good care of your over your birthday! We will be sure to thank each associate for going above and beyond during your stay. We hope to see you again. Safe travels!
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Ringgold, Georgia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great Turnaround”
5 of 5 stars Reviewed February 9, 2013

I always try to find good things to say about any property of which I am a guest. This property, was, for a long time, difficult to speak well of in my reviews. That is now far from the situation of old. Mr. Harris and his team have worked really hard to revitalize a downtown property that is now up-and-coming. From an easy check-in with Brady at the front desk, whose friendly greeting was a stand out, to Crystal in the Preferred Lounge, whose warmth and kindness made a long drive in seem to fade away, the Sheraton Atlanta has impressed me with a welcoming demeanor that has really impressed. I could not, of course, imagine how helpful Ms. Takara, at the front desk, was going to be in helping me navigate the Starwood website when it was showing some technical difficulties. This reservation, and a future one, was handled with a professionalism and expertise that made me really rethink my previous stays at this hotel. She was so friendly an nice to take care of all my travel needs and she and her colleagues hav made this stay a true game-changer in the Starwood experience. I appreciate all they have done and look forward to visiting here again very soon. Warmly, Dr. Jim Barett

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JimRinggold_Georgia about Sheraton Atlanta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
February 12, 2013
Thank you so much for sharing your review with us! We could not be more proud of our staff, namely Brady, Crystal and Takara, for helping change your previous impression of our hotel into a much more positive one! Our team knows the importance of excellent, personalized service and always go out of their way to create this experience for our guests. We look forward to your next visit and, hopefully, many more after that. Safe travels!
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Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Decent hotel for business travelers”
4 of 5 stars Reviewed February 9, 2013

I travel week in and week out to this location. First, I'm a platinum member and i'm always treated quickly and efficiently at the front desk. Many times i'm offered an upgrade which i greatly appreciate. The hotel is in pretty good shape. I have not used the fitness center so i can't comment. The club lounge is pretty average and I rarely use it at all. The breakfast in the hotel restaraunt is pretty good, the waiter/watress are all friendly and helpful. All in all a great place and I hope to continue to stay at this hotel.

Room Tip: Suites are nice
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PMScotland about Sheraton Atlanta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
February 12, 2013
Thank you so much for your review and for your continued patronage of our hotel! Our repeat guests are especially important to us as we consider you part of our Sheraton family. We sincerely appreciate your recommendation and your plans to stay with us in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Atlanta Hotel

Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotels in Atlanta
#17 Family Hotels in Atlanta
#17 Business Hotels in Atlanta
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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