The staff of this hotel could not be more helpful and friendly. Banquet staff, Chester especially, were out-of-this-world responsive, smiling, professional, courteous and over-and-above good. Tanya, who served us in Fandangles, was a calm whirlwind! She never missed a beat, even when we asked her for a bag of rice (to save a damp cell phone). Great housekeeping. Gym is small, but very well appointed with machines, exercise balls and free weights. Crystal in the Club Lounge very friendly and welcoming. This is a quality hotel from top to the entrance.