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“Great Downtown Hotel” 5 of 5 stars
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303   |  
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Breakfast for 2 Included
Ranked #16 of 188 Hotels in Atlanta
Hilliard, Ohio
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Great Downtown Hotel”
5 of 5 stars Reviewed January 25, 2013 via mobile

We were traveling with friends to Miami, Florida. We decided to stay two days in Atlanta to visit some of what Atlanta had to offer. I had stayed at the Omni on a previous trip but because of a Hotwire offer, I booked the Sheraton. I was not sorry! The hotel was very clean. The beds and pillows were great and the staff was always pleasant and accommodating. Would highly recommend staying here.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 30, 2013
Thank you so much for your review and for deciding to stay with us during your stop through visit to Atlanta. We are so glad you were pleased with your decision and we appreciate your kind words on our hotel, staff, and Sheraton Sweet Sleeper bedding - a reason in itself to come back and see us! Thank for for your recommendation as well. We hope to see you again; safe travels!
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1,614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
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English first
Lawrenceville, Georgia, United States
1 review
5 of 5 stars Reviewed January 24, 2013

The BEST Customer Service Ever was From Ki Ki McCoy!!!

She Along With Andre' Corey & Janine They Really Went Over The Expectations For Me... And I Really Appreciate Them So Much!

My Phone Was Stolen and They Really Did Their BESt To Accomodate Me And Get The Info Needed to File A Report and Assured Me Unlimited Usage of Their Phone To Conduct My Business!

Room Tip: The Rooms With A View of The Enclosed Terrace - FABULOUS!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, February 7, 2013
Thank you for sharing your review with us! We certainly agree with you - Kiki, Andre, Corey and Janine are all superstars on our Front Office team and we will be sure to thank them for their assistance with you. We hope to see you again! Safe travels.
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HORTENSE
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 23, 2013

We went to atlanta for my husband's birthday. The hotel was very nice, staff was very helpful. In the middle of the night our air conditioning started to make a very loud racket and they quickly helped move us to another room and gave us breakfast on the house. I would reccomend this hotel for anyone looking to have a great time in Atlanta without having to drive. The beds were also very comfortable.

Room Tip: south tower has better views
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 24, 2013
Thank you so much for your review! We are pleased to hear you and your husband enjoyed your stay with us over his birthday. We sincerely appreciate your recommendation as it is the highest form of flattery you could pay us. Come back and see us soon! Until then, safe travels!
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Prairieville, Louisiana
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 23, 2013

Stayed here for a 4 day weekend in Hotlanta! Great friendly service at the hotel. All the employees were friendly and helpful. The room was excellent and the housekeeping was equally the same. Walking distance to Olympic Park, World of Coke, and the Georgia Aquarium, and lots of great restaurants. There is also a good little Gyro shop across the street for carry-out or delivery if you want to hang around the pool.

Room Tip: Pool side or city view needs to be requested if you spend much time looking out your windows. other...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 24, 2013
Thank you for sharing your review with us. It sounds like you had a wonderful weekend getaway in Atlanta! We are grateful for your kind words on our guest rooms, location, and especially our housekeeping staff, as they do not always get the recognition they most certainly deserve. We hope to see you again. Until then, safe travels!
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Fayetteville, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2013

I was pleasantly surprised when we arrive here after an $80 Priceline Bid for a single night. The amenities and location are great even if a block away from Peachtree Street. Room was as you would expect for a high end establishment.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 23, 2013
Thanks so much for sharing your review with us. It sounds like you really enjoyed your experience and were particularly impressed by our hotel, amenities and location. We hope to see you again in the future! Until then, safe travels.
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Suffolk, Virginia, United States
Top Contributor
125 reviews 125 reviews
22 hotel reviews
Reviews in 48 cities Reviews in 48 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 21, 2013

We booked our hotel on a discount site, so without that savings, my review probably would have been worse. This is a lovely hotel with great potential...especially for a weekend getaway when after a day of touring you are more than happy to relax at your base camp. The main restaurant has a very nice bar, a small restaurant with good service and tasy food, and a nice view overlooking the huge indoor courtyard with trees with little white lights, a very good size heated pool (10 feet deep at one point), and a hot tub. They staff was quite pleasant and the location convenient enough...farther than many hotels from the main sites, but still a very acceptable walk. The room was not big, but had a nice big window and was comfortable and cozy.

So what then are my complaints? We were really looking forward to using the hot tub; but thought the trip it was lukewarm at best. No signs were ever posted and it continued to run. And despite a call on the night of our arrival about the problem, nothing was said. It was only when we were checking out that we were told something was broken and they were waiting on a part. My second complaint was that on all 3 night I could have, and on one night did, call the front desk because of our very rude, noisy and disruptive neighbors. They screamed, pounded doors and slammed them at all hours of the night...I'm talking 4 or 5 am. The night I called, they were fighting in the hall right outside our door about midnight. My third and final complaint is that we received no housekeeping service Sunday; after a full day of exploring we returned at 330 only to have to make our own bed. Luckily, we are fairly neat!

So, while I have seen this hotel rated as a 4 star, and it certainly has that potential, I have had better stays at "simpler" establishments. Would I stay again? Sure..if I got the same discount I did this time. But would I seek them out and pay full price? No way.

Room Tip: Higher would be better
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 23, 2013
Thank you very much for sharing your review with us. We appreciate your kind words on our hotel, restaurant, staff and location. It sounds like you enjoyed your stay overall. Please accept our apologies for any inconveniences associated with the hot tub. If there was an issue on our end, we certainly should have posted something alerting guests. We know noisy neighbors are a nuisance and we do everything we can to keep this to a minimum by enforcing strict "quiet hours" overnight. We hope you decide to give us another shot in the future. Until then, safe travels!
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 20, 2013

My wife and I attended a Black tie event at the Sheraton. We were not guests of the Sheraton. Upon exiting the elevator, my wife broke one of the bands of her left shoe. It's 9:35 PM. Checked the gif shop in the lobby, and could not find a suitable pair of shoes to buy. The hotel Manager offered to take the broken shoe and attempt to repair it himself. Fifteen minutes later, he returned with the shoe repaired; he had stiched the shoe himself. When asked how much did that cost us, he replied that the service of absolutely free of charge. While we could not accurately measure the value of this gesture, we are certain that we would post this note to allow other travelers to see a couple's perspective on a real life situation that turned out to be one of the most touching experiences. Kudos to the Banquets Manager, Okan Hazar!

Room Tip: Lodging was not part of the experience. We reside in Atlanta and only attended an event being hoste...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 23, 2013
Thank you very much for sharing your review with us. We are thrilled to hear about your experience at the Black Tie event and your interaction with Okan. What a kind and wonderful service he was able to provide you with! Okan is a star on our team and a wonderful asset to our guests. We look forward to the opportunity to host you again, hopefully overnight! Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Atlanta
#12 Business Hotel in Atlanta
#19 Family Hotel in Atlanta
#25 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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