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“short walk to AmericasMart” 4 of 5 stars
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303   |  
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Breakfast for 2 Included
Ranked #18 of 189 hotels in Atlanta
GreenLeadersGold level
Scarsdale, New York
Top Contributor
117 reviews 117 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
83 helpful votes 83 helpful votes
“short walk to AmericasMart”
4 of 5 stars Reviewed January 14, 2013

The staff members were all very friendly and helpful, as usual with folks in this area of Atlanta. Very nice room, comfortable bed, very clean. Bathroom was on the smaller side and had a sliding pocket door, but even this was fine, and just enough space. Good breakfast restaurant on the 3rd floor with a great buffet and omlette station. Separate Starbucks coffee area for those needing to grab & go. Fandangles restaurant open and serving food late. I didn't use the pool, but it looked very nice. Just a few blocks walk to AmericasMart - up two blocks and over one. I would stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 15, 2013
Thank you very much for sharing your review with us. We really appreciate your kind feedback on our staff, guest rooms, restaurant outlets and location. Coming from such an experienced traveler, your impression means a lot to us. AmericasMart guests are among the very best and we look forward to your next stay. Until then, safe travels!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lizella
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 11, 2013

We stayed at this hotel for the Passion 2013 conference which is a Christian conference for college students. This hotel was packed with young people and their church groups trying to check in at once!!!

I was so impressed with the staff during this check in procedure! Of course we had to wait in line approx 15 minutes which was understandable considering there where 100's of college aged students trying to check in at the same time, but the staff was very courteous and did a good job getting all the groups processed fast!

We checked in the back area so I was in awe as we were going to our room, and saw the main lobby and the groups of students there!

It was a cold & rainy day so we were delighted when we discovered they had a Starbucks in the lobby!

When we got to our room, the room was clean, but there were no pillow cases on the pillows. It was my understanding that people had just checked out that morning from attending the Chik-Fil-A bowl so the maids were still cleaning rooms at 3:30 or 4:00 when we checked in. There was a Porter or Concierge person in the hallway making sure everyone who checked in had everything they needed. When I asked for pillow cases, he got me some from the maid, and offered to put them on the pillows for me. Super nice guy!

We were even recognized as being Starwood (Sheraton) members, and had a cake delivered to our room in appreciation of us staying there!

Our room was by the pool which was quite impressive itself.

I am a BIG customer service person, so I would recommend this hotel just for the Staff!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 14, 2013
Thank you very much for sharing your experience with us. You group was a pleasure for our team to host so we are thrilled to hear you enjoyed your stay so much. We are incredibly grateful for your understanding and patience during high-demand times check-in times such as Passion. It sounds like our staff made a very positive impression on you so we hope to see you again in the future. Until then, safe travels!
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Cartersville, Georgia
1 review
5 of 5 stars Reviewed January 11, 2013

Although this Hotel is older and could use some updating, it is very clean and the staff is wonderful. The bar and restaurant are great, as is the indoor pool and hot tub!!! Khalid Ikar deserves a raise...I recommend staying here.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 14, 2013
Thank you so much for your kind review. Your recommendation is the highest compliment you could have paid us and we are very grateful for it! We also appreciate your kind words on Fandangles Bar & Restaurant as well as our poolside Garden Courtyard. We hope to see you again. Safe travels!
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Minneapolis, Minnesota
Top Contributor
195 reviews 195 reviews
60 hotel reviews
Reviews in 75 cities Reviews in 75 cities
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed January 10, 2013

The hotel has a wonderful staff from the bell desk, to the front desk and especially the event staff. I worked a large convention here and the staff was one of the most pleasurable I have ever worked with. Unfortunately, the rooms were very tired and in need of some TLC. They weren't overly clean either, I found a few random items on the floor and strands of someone else's hair in the sheets and on the bathroom floor. The location was good, albeit not very safe but that's downtown Atlanta! It was near Peachtree St and Peachtree Center so good restaurants were accessible. The food on property was good but there wasn't much of a selection. I particularly enjoyed the fresh options and super friendly staff at the deli.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 14, 2013
Thank you for taking the time to share your review with us. It sounds like you enjoyed your overall experience, particularly your interactions with our staff. Coming from such an experienced traveler and conference organizer, we are especially pleased to hear that our staff is one of most pleasurable you have worked with! We are surprised by your comments on our guest rooms as most guests find their recent renovation to be refreshing and pleasing. The next time you stay with us, we hope you are able to take advantage of all four of our dining options including Fandangles, Collage, In-Room Dining and the Deli. Until, then, safe travels!
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Detroit, Michigan
1 review
5 of 5 stars Reviewed January 10, 2013

Everyone was very eager to be helpful and always very friendly. Carl helped to bring up my bags because i was injured and was very friendly. He was so great and went out of his way to make sure he was helpful. I appreciated to very much and it helped to make my stay better. They were all very helpful with storing our bags as well while we were at a conference and had to check out. Jerome was extra helpful and very organized in helping to set this up.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 14, 2013
Thank you for your review! It sounds like our staff created a lasting impression on you during your stay with us. We are pleased to hear they took such good care of you and we will be sure to thank Jerome and Carl for their helpfulness. We hope to see you again. Until then, safe travels!
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Mosinee, Wisconsin, United States
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 9, 2013

The staff at the Sheraton Atlanta are nothing less than outstanding! Extremely helpful and courteous. I got to the hotel very early and asked if it was possible to check in. They didn't even mention that it was 10:30 am. They checked me in and handed me my room keys. The facility is beautiful and spotlessly maintained. The rooms are spacious and clean. We requested a refridgerator in the room and they had it delivered withing 15 minutes. The hotel is two blocks from the MARTA. Perfect!

Room Tip: I don't believe there are any bad rooms. To get to the rooms on the back side of the facility yo...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 14, 2013
Thanks so much for your wonderful review! It sounds like you really enjoyed your stay with us and were particularly impressed by our staff. Anytime we are able to accommodate a guest's need, we are happy to do so! We really appreciate your kind feedback on our facility and guest rooms and hope to see you again soon. Safe travels!
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San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2013

This hotel is near a lot of the attractions of downtown Atlanta the rooms are nice didn't get a chance to try out the food but I heard it was good also the staff is awesome Levar was a great help he really went out his way SHERATON is lucky to have someone like him on tho team the only thing I didn't like was the cost of parking but I guess that's what u pay in the big city

Room Tip: Ask for a good room
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Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, January 14, 2013
Thank you very much for your kind review. It sounds like you really enjoyed our location, guest rooms and staff. You are certainly right, Le'var is a wonderful addition to our team and we are lucky to have him! We hope to have the opportunity to host you again in the future; hopefully next time you will be able to enjoy a meal in one of our restaurants! Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Atlanta
#7 Luxury Hotel in Atlanta
#14 Business Hotel in Atlanta
#25 Family Hotel in Atlanta
#27 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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