A friend and I went to ATL for a Falcons game vs. the Saints. It was the weekend of the SEC championship so the atmosphere was very lively.
Upon arriving we drove up to the front entrance and parked along the curb to go check in. The Valet told us we could not park along the side to check-in (which takes all of 5 minutes). I asked him why as that seemed quite unorthodox for a hotel to not allow it's guests to pull up to the door to check-in. The valet stated they were busy and didn't want the cars parked along the side curb. Mind you I was not infront of the door but along the curb to the right (if facing the door). I'd even parallel parked between two other cars that were parked there. The valet was insistent I give him the key to my car , which I declined. I sternly told him I was only coming to check-in. He was pushy and almost ruined my first impression.
My friend and I proceeded to ignore the rude valet worker and check-in at which time we were greeted with a warm smile in a friendly, professional manner. The young lady (whose name I can't recall) instantly made me forget about the valet guy.
Due to my previous encounter with valet I decided to self park. The guy made me think he just wanted to drive my car. I must say I was NOT impressed with the parking situation. Self parking is quite the hike. Guest have to walk down a painted path traveling the same direction as traffic. It's not flat either. There's no protective railing to prevent a pedestrian from being injured. This is surely an accident waiting to happen. Mind you we had or luggage and personal items with us.
We get up to the room which is small but cute. My friend and I began to get ready for the game when we noticed items from a previous guest had been left thrown in inconspicuous places around the room. My friend and I were mortified! Had the room been cleaned? where the sheets fresh? I immediately called desk services who were very apologetic. They offered to move us to another room, which we accepted; however, they didn't offer us any other accommodations and I found that to be odd. No upgrades, room service, wifi, free parking, nothing.
The bellhop came to move our stuff to the next room a few doors down. He was very pleasant and funny. His name was Cory.
After these mishaps everything else went fine. The beds sleep wonderful and the staff a nice sans the valet.
All in all I would suggest to the hotel to build a crosswalk from the deck to the hotel. Somebody is going to get hurst walking the "blue painted concrete path". Can you say lawsuit?
There no continental breakfast as far as I know of. room service is 24 hours so that came in handy after a late night. The food was amazing and hot.
Anyway, I wasn't overly impressed by the hotel but it wasn't bad either. it was just OKAY. I'm not beaming about my stay and not super excited about returning. I plan to try other establishments in the area the next time I visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback on your stay. Despite your mixed review, it sounds like you enjoyed your stay with us overall. Please accept our apologizes for your disapproval with our parking options and staff. If you decide to stay with us again, we invite you to take advantage of our uncovered parking area which is closer to the hotel. We are pleased to hear you did enjoy our Sheraton Sweet Sleeper bedding and 24 hour In Room Dining! We hope to see you again the next time you visit Atlanta. Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.