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“Wonderful staff” 4 of 5 stars
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303   |  
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Breakfast for 2 Included
Ranked #18 of 189 hotels in Atlanta
GreenLeadersGold level
Brooklyn, New York
Reviewer
5 reviews 5 reviews
“Wonderful staff”
4 of 5 stars Reviewed December 2, 2012

I stayed here for a convention and a little vacation. The Staff was wonderful. Friendly and very helpful. Very nice room. Only complaint was that I thought the pool and hottub were a little dirty. But I told a manager and he called staff while I was there to take care of it. Nice stay.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you for sharing your review with us. It sound like you enjoyed your convention as well as your vacation! We appreciate your kind feedback on our staff and are happy to hear a manager was able to successfully take care of the small issue with the pool. We hope to see you again. Safe travels!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

Spent the weekend of 11/24-26 here and truly was impressed. The staff was amazing and extremely professional and cordial!! Loved Corey the Bellhop and especially the lady in the upstairs bar. Wish I could remember her name but she was my good luck charm on my football game:)
Not crazy about Starbucks coffee at all and that is the only thing you can get in the hotel but overall this was a great place to stay and will be back again.
If you stay on the 5th floor you have access to a VIP lounge for Continental breakfast and can I just say Krispy Kreme donuts Oh My!!
Thank you to the staff for making this an awesome weekend

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you for your review! We are thrilled to hear you enjoyed your weekend stay with us. It sounds like you really enjoyed the service our staff provided you with as well as having Club Lounge access, a distinct advantage to any stay! We look forward to the opportunity to host you again. Until then, safe travels!
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Mount Pleasant, South Carolina
Contributor
17 reviews 17 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2012

11-29-12 Went to a game at the Georgia Dome,wife,mother in-law, and son 10, The hotel was great. We had 2 connecting rooms and they were comfortable and clean. Everybody who worked there was very friendly and helpful. I have to say I was impressed and that's not easy to do. I liked that there was a Starbucks in the hotel. We walked 20 minutes to the Dome and it felt very safe.We would stay there again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you very much for your kind review! We are so pleased to hear that you and your family enjoyed your stay with us for the Falcons game. It sounds like you were particularly pleased with your guest room, our staff and our convenient downtown location. We hope to see you again soon. Until then, safe travels!
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Atlanta, Georgia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 30, 2012

I took my whife and our son to this Hotel for two night stay. The hotel is really great. One of the things we like the most is the restaurant. They serve great food at a reasonable price. The hotel is very big, so be careful not to get lost.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you for your review! It sounds like you and your family enjoyed your time with us and we are so happy to hear it. We appreciate your kind words on our restaurant. Come back and see us soon. Safe travels!
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Philadelphia, PA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 30, 2012

I stayed here for just two nights and it was great. Schronda from room service was a highlight of the trip. I usually don't order room service, but wasn't sure where to eat in the area so went for it. She was so full of energy and happy to be there, even at an early hour. Even though I don't remember the names of the other staff I encountered, all that I passed in the hallway greeted me and were very friendly. It's a great idea to offer a $5 voucher for food in the hotel if you choose to not have your room visited by cleaning.

The beds and pillows are very comfortable and the room was very clean.

The Sheraton is at a great location and easy walking distance from the Georgia Aquarium, World of Coke, CNN Center, Centennial Olympic Park, GWCC and Georgia Dome. From the airport, the Atlanta Airport Shuttle is $29.00 roundtrip and runs twice an hour. The hotel is the first stop coming from the airport and the last stop on the way to the airport, so you don't have to make any additional stops. To get to the shuttle, follow the Ground Transportation signs and look for the green colored signs.

I would definitely recommend this location anyone who is in town to go to an event or game at the Georgia Dome!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you so much for your review! It sounds like you really enjoyed your stay with us and we could not be happier to hear it. We really appreciate your kind feedback on our staff, bedding and location. We are sure your review will be helpful to many future guests. Safe travels!
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed November 30, 2012

I would like to thank the Sheraton Atlanta staff, on behalf of NAMWOLF, for all that you did to make the experience of our attendees be an awesome one! We held a Convention, with approx. 475 attendees, for a 4 day span, and the Sheraton Staff did not miss a beat with providing excellent service, ALWAYS with a friendly and positive attitude. Thank you! Facility was clean and spacious, plenty of convention space; the managers of Fandangles (one of the Sheraton Restaurant's) were so very friendly and accommodating. The chef provided delicious options on the menu(s); and the Banquets managers, Program Directors, and overall staff, were just amazing, friendly, and a pleasure to be around. I would recommend this hotel to anyone looking for a great place to host an event! -Samantha.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you so much for sharing your feedback with us on your recent conference. NAMWOLF was a pleasure for our team to host and we are thrilled to hear you all enjoyed your experience. We sincerely appreciate your kind words on our meeting space, staff and restaurant. Your recommendation means a lot to us and we hope to have the opportunity to host you again. Until then, safe travels!
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Washington, District of Columbia, United States
1 review
4 of 5 stars Reviewed November 27, 2012

I was in Atlanta for work and the trip had been booked later than that of most of my colleagues who were at a different hotel. Everything at the Sheraton was really good although my room could have been a bit cleaner, but Erica Thomas downstairs in the restaurant was amazing - she remembered my name and order every single morning, very friendly, really took care of guests!

Room Tip: Try to face out the front of the hotel.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, December 3, 2012
Thank you for your review. It sounds like you really enjoyed your stay with us, particularly the service you received. We will be sure to thank Erica for taking such good care of you. We hope to have the opportunity to host you again. Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Atlanta
#7 Luxury Hotel in Atlanta
#14 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
#27 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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