Unforuntely only ended up having one night here (we were delayed in NY for 2 days due to the hurrcane) -- Gutted! But the time we had there was fantastic. The room was amazing. The staff were fantastic, chatting to us all the time and giving us help with the area etc (especially Paul Martin - a fellow Englishman!!) They catered to our every need! I cant fault this hotel in any way at all it was just fantastic.

Got to Piedmont Park which was breathtaking, so beautiful - and quiet compared to bustling NY!! Hard Rock Cafe was great just up the road from the hotel and the chinese Hsu's was great too!! We got to shop a litle, just hopped on the subway up to one of the malls for a few hours (Lenox Mall i think) before our flight home. Has all the shops you need !!

Also, had a visit to Covington for the Vampire Diaries Tour (Mystic Falls Tour) which was fantastic. The taxi was around $140 total (there and back) as its about 40 minutes drive. The driver offered to stay while we did the tour and gave us a good price for having him drive us both ways.

Loved visting Atlanta and will definitely return for a longer stay sometime soon -- hopefully next year for the Vampire Diaries EyeCon Event !!! Very excited!!

Every single aspect of our meeting was fantastic. I can't remember a time where I passed a hotel associate in the hall and they didn't smile and wish me well. From Tom and Andrew in A\V to Derrick in bell services, everyone was on point to make sure our meeting was a success.

The appearance of the hotel was nice and the staff was awesome! However the walls and doors were paper thin. The guests were running up and down all night. Streaming, shouting, and falling on our door at 5 in the morning. Never seen anything like it. Was attending an educational conference and should have paid the extra money to stay at the Hilton Adblock away.
This hotel needs security that will patrol the halls at night.
Will visit ATL again, but not this hotel. Looks like a renovated motel, now that I think about it.

I stay in hotels a lot... Roughly 50 nights per year. I have stayed in everything from motels to some of the world's most beautiful 5-star hotels. I have to say, I cannot recall ever having encountered such superior customer service and warm & friendly staff as at the Sheraton Atlanta. Multiple times on this trip, I complimented staff members on the amazingly polite, attentive service. I told them it was evident their management treats them very well because that kind of service is not an accident - When employees are treated well by their employer, they, in turn, treat their customers well. (By the way, I am uniquely qualified to make these declarations, as I lead a Customer Service organization!)

A few quick examples:
1 - When I checked in, my room key didn't work. I returned to the front desk, and a manager was immediately called over to accompany to my room, with master key in hand, so he could open the door and let me in, in the event he needed to get the key situation sorted out. He then assured me he would have maintenance look at the lock in the morning, just as a precautionary measure.
2 - I ordered room service for 3 meals (2 breakfasts, 1 dinner), and each time, the person who answered the phone was kind, accurate, and helpful. I was never hassled for wanting to substitute something in my order, and to top it all off, when I subbed fruit for hashed browns, I was not given a tiny bowl of fruit but a beautiful, full-sized order. I felt like this was over and above what they needed to do.
3 - Schronda from Room Service was a particular delight. Not only was she pleasant and accommodating, but she remembered my breakfast order when I wanted to order it the second day! With as many orders as I'm sure she gets in a day, I was astounded by that level of customer service.

Another very positive note - Again, I eat at a lot of restaurants, from dives to upscale. I eat a lot. The food at this hotel is not regular "hotel food." It is right up there with 4-star (not 5-star) restaurants. Particularly notable was the ATL Omelet (via room service) that was so good the first morning, I had to get it the second. Schronda allowed me to substitute goat cheese for the cheese sauce, and it was phenomenal. (Also recall I got to sub fruit for hashed browns!) In the restaurant: Cheddar biscuits were delicious. Fried Green Tomato and Goat Cheese Stack appetizer, too. Garlic Tomato Green Beans side was also wonderful, and the waiter-recommended Apple Cider Rosemary Pork Shank fell right off the bone yet was lean at the same time. (How do they do that?)

The restaurant also overlooks the beautiful pool. This made the dinner ambience lovely. And the hotel is a nice, moderate, 15-minute walk to the Convention Center and Olympic Park.

Only slight downside of the whole stay was that I felt Housekeeping could have been a bit more attentive to detail... The breakfast card on the bed had already been written on... The shower was positioned to "on" when I got there, rather than the tub faucet being in the "on" position. The soap dish had some soap residue left in it, as well. But otherwise, the room was very clean (though I didn't break out the black light or anything ;))

My only recommendation for this hotel would be that they invest in recycling cans for the rooms! I really dislike having to throw my 3 million water bottles into the trash when I could be recycling them.

In summary: I will seek this hotel out next time I am in Atlanta. It may be the best Sheraton I have stayed in. (I prepaid $152/night, by the way. Very good for a downtown hotel mid-week)