I stayed at this property from November 6th through 10th to attend a teacher's conference. It was one of the hotels suggested by the conference that was serviced by a nearby shuttle. I chose this out of the six suggested hotels because the price for conference attendees was less than the other five. My great experience began at arrival. Valets quickly parked my car, took my luggage for me and led me to the front desk. I was quickly checked in and the bellman took my luggage up to the room for me and told me about the computer center, restaurants and pool area. The room was very nice, although a bit smaller than some other rooms I've stayed in. Loved the Starbucks coffee and the tea in the room with the paper cups and lids to take coffee with me in the morning. I used the computer area the first evening and it was very quiet and comfortable. I didn't eat in the restaurants, but did get pizza, dessert and doughnuts from the deli. The gift shop had interesting items and the hours were great. When I needed to purchase a particular over the counter medication, the concierge on duty (Derrick) called pharmacies for me to find the product in stock and walked me out to the taxi. This hotel goes out of their way, every member of the staff that I encountered to anticipate and fulfill guest's every need. I had a great four nights here and would definitely recommend this hotel. The only not so pleasant thing I encountered happened on my last morning there when I called for my car to be brought around to pack my luggage. The valet on duty was speaking to another customer who was arguing with him about the price of the parking. He was very courteous and gave her his full attention, while she was very aggressive and out of line. There was a man standing next to me as I waited who I assumed was a hotel guest. He looked at me and said, "Ma'm, I'm not a bad person, but I need $1.75 to get to the train station." The valet was so involved with the other guest that he didn't even notice the interaction, although he was only a few feet away. I didn't feel unsafe with the valet out there, but moved inside the lobby until the man walked away. The hotel was a great part of my trip.

Great location downtown... Rooms large... Small bathroom.... Nice fluffy pillows and comfortable bed BUT .... Old blankets that look really shabby... Pool area is lovely... Conference food good... Conference rooms comfortable

Entire Staff was knowledgable and courteous. Very clean. Never needed to ask for extra towels with 3 in a room.
Fandangles Restaurant was great & everyone was courteous
Waiter - Tony Spectacular - He was friendly, courteous and funny. Full knowledge of menu and was able to recommend food items.

If you read my other reviews, you see that I travel a decent amount, but not a ton. I usually stay in Hampton Inns or Holiday Inn Expresses, but this is for a business conference and so I am downtown in a Sheraton. I'm here now. The thing is, I can't understand why downtown, more expensive hotels, charge so much for parking and wifi, when they are free or included in the price at places like Hampton Inns and Holiday Inn Expresses. That's just the way it is. When you stay downtown in a big city, you just know you are going to get charged for wifi and parking.
The deal with this place is, everyone who works here is so super nice. Niceness really matters to me. If it matters to you, you will notice it right away here. Even when I arrived, there was a message on the hotel phone from the manager, welcoming me to the hotel. Yeah, everyone gets it, but still, it is thought, you know? That they wanted to welcome the guests. That's cool. The check-in was really busy, but the woman who checked me in was super nice and quick. Also I ordered room service and the gentleman who brought it up, the woman who took my order, again, super nice. That really matters!
It isn't the biggest room or the quietest room (I am across from the service elevator and ice machine and I hear that a lot, but what can you do? This is a seriously busy hotel. I just wish that the wifi was free. I understand the parking-- although Atlanta has a ton of parking! But the wifi, come on, it is 2012! Still, if nice matters to you, this is a super-nice place with a super-nice staff!