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“great hotel and excellent bellman” 5 of 5 stars
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303   |  
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Ranked #19 of 188 hotels in Atlanta
Olympia Fields, Illinois
1 review
“great hotel and excellent bellman”
5 of 5 stars Reviewed August 15, 2012

I visited this hotel recently. The hotel was clean and modern . The pool area was fantastic. There was an initial problem with my family of four only having one bed. The bellman Wale immediately noticed this upun opening the hotel door and took great initiative and called the front desk and immediately had our room changed to a room with two beds. This was done in a matter of seconds. Great job Wale!!! everyone we encountered was great.Thanks for a great experience.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, August 20, 2012
Thank you for your wonderful review and scores. We are so happy to hear that you and your family enjoyed your stay with us. It sounds like our staff really made a positive impression on you. We hope to see you again the next you are in Atlanta. Until then, safe travels!
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1,427 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2012 via mobile

It was our one year anniversary and the staff was great with giving us information where to eat and hang out. To make the occasion even more special the concierge sent up a fruit basket and a plate of fresh chocolate covered strawberries and champagne. I loved this place and the staff!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, August 15, 2012
Thanks so much for sharing your experience us. We love to read about the positive impressions we make on our guests! We hope to see you back again soon. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norcross, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2012

I booked this location in downtown Atlanta to celebrate my anniversary and to my surprise the staff surprised up with wine and chocolate cover strawberries. Our room was very nice, top floor (club access)overlooking the city, love the bed and bedding. Check in and out was easy and painless. I would recommend this hotel for any occasion. Everyone is so pleasant and appear to really enjoy there jobs.

Room Tip: Everyone on the 12 floor is club level and you have access to the club lounge which offer free snack...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, August 15, 2012
Thank you very much for your wonderful review and scores! We appreciate your kind words on our guest rooms, Club Lounge and especially our staff. We love to share special occasions with our guests and it sounds like you really enjoyed your anniversary. Since you live just up the road, we hope to see you back soon. Until then, safe travels!
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macon
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 12, 2012

this was our second stay at this hotel.we were celebrating my wife's birthday.for our surprise we received a beautiful cake with her name on it delivered to room---!
thanks to miss arabia and manager daniel.
rooms were comfortable.property is old.lobby very average.pool is fantastic with tropical look.
parking-expensive.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, August 13, 2012
Thank you for your review and your kind words on our staff! It sounds like your wife really enjoyed her birthday. We love celebrating special occasions with our guests and are happy to hear you were both surprised and pleased with her birthday cake. We hope to see you back again soon. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 12, 2012

I was in town for market, and not wanting to spend a ton for the Westin I used hotwire and ended up at the Sheraton. Location was fabulous - short walk (though uphill!) to Americasmart. Probably wouldn't have been as great if not going to Americasmart. The staff was friendly and knowledgeable. The food was good.

The problem is that the rooms are TINY. They only include 3 small drawers under the TV and the bathroom counter was practically nonexistent. Additionally, there were no shelves or drawers under the bathroom counter to place anything to try to free up some counter space so your stuff ends up on the floor if you want any semblance of space.

Also - you have to pay $12.95 for 24 hours of rather slow wireless. I don't mind paying for internet service in a hotel. However, $12.95 seems outrageous for the slowness of speed. Additionally, you have to pay $12.95 for each device. You are not given a code to use on your other devices that use wireless. Thus, if you want to use your iPad or iPhone's wireless capabilities you have to pay an additional $12.95 per device.

The walls are rather thin as well, so I could hear my neighbor's television as well as when they left every morning.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, August 13, 2012
Thank you for your candid review and for sharing your experience with us. We appreciate your kind words on our location, staff and food. We are sorry to hear that you did not enjoy your room as much. Most travelers consider our guest rooms to be above average as they have gone through a complete renovation recently. We also regret to hear you had an issue with the Internet connection. Our prices are certainly consistent with other downtown Atlanta properties. Guests are also welcome to take advantage of our complimentary Internet access in the Link@Sheraton located on the third floor. We hope to see you again. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 10, 2012

My first time to Atlanta and this hotel was perfect. I booked through www.hotels.com and selected the rate that included free self parking, free wifi, and free breakfast. The breakfast buffet is amazing! The location is great! I have no complaints about my stay it was perfect!

Room Tip: This is a great hotel and I will stay there again.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henniker, New Hampshire
2 reviews
5 of 5 stars Reviewed August 8, 2012

The staff at this wonderful bar/lounge was incredible. Friendly, professional, intelligent, entertaining, are just some of the words that come to mind. I specifcally want to thank Aynie, Tanya, Hana D., and Hanna T. for making my stay so memorable. I also want to give a mention to William who will be happy to tell you, in the most polite mannier, that the peach cobbler is NOT microwaved!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, August 13, 2012
Thank you very much for your review of Fandangles, our hotel's restaurant and bar. We are so happy to hear that you enjoyed your dining experience. We certainly agree with your accolades on the restaurant staff and appreciate you taking the time to mention each associate by name. We hope you dine with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Atlanta
#13 Business Hotel in Atlanta
#26 Romantic Hotel in Atlanta
#29 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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