Very disappointed in the cleanliness of the room (Room 720 in South Tower). Wall cracks, holes around sprinkler in ceiling, makeup and maybe blood stains on wall in bathroom. No light in shower. Awkward bathroom setup. Loud rooms, uncomfortable beds, no fitted sheet used so mattress was exposed. TV's are old and stations were fuzzy. Limited tv stations. Would not stay here again unless I had to. Went to spa but no one was there. Front desk seemed surprised. Fitness center was advertised and newly remodeled state of the art. It was a basic small hotel fitness center that is too small to accommodate the number of guest rooms.

3 star hotel but charges 4 star rates given proximity to conference centers (and hosts their own as well). Though most people are probably here on business account expenses so don't complain too much.

Rooms are old. Walls and windows are paper thin. You can hear everything your neighbors are talking about as well as every car that passes by on busy Marietta St. (And that was from the 12th floor).

Water temp control is horrible. It goes from freezing cold to scalding hot with a tiny turn of the temp control. Think you have the perfect setting figured out by day two, it randomly changes yet again (probably entirely dependent on other shower takers).

Bed was decent, but needed more pillows (two for a king size bed). No bedside plugs for phones is really inconvenient and also speaks to archaic nature of the room/hotel.

Old CRT TV needs to be updated.

Internet is charged at $9.95/day.

Service is professional and friendly--a definite positive.

For reference, I stayed in the South Tower. Check out Glenn hotel down the street which is newer, nicer, and often cheaper.

If you are attending an event in downtown Atlanta (GWCC, Philips Arena, Georgia Dome, CNN Center, Centennial Park, etc.) this is the perfect place to stay due to it's proximity to all these venues. The rooms are clean, quiet, and comfortable. The staff is genuinely friendly and helpful. The food at the restaurants is well-prepared and tasty. The only downer is cost, but pick any hotel in downtown Atlanta and you will be paying a sizeable sum for a night's lodging. At the OMNI, you are at least getting quality, comfort and safety along with a great location for the dollars you spend.

This was my first (and last) stay at the Omni. i was there for business, and I must say that the conference rate we received was excellent. But, the front desk clerks were very slow; it took me 25 minutes to check-out. The bill placed under our door was incorrect, ven though I went down to the desk the prior day to be sure everything would be divided correctly. There was one person in front of us when we went to the registration area,and two clerks. The clerk did not seem able to figure out the bill; I actually had to write out for him the breakdown (my parking was on my roommate's bill; the meals she charged were on my bill; he did not understand the concept of evenly dividing the room charge...).

When I went to retrieve my car (why is this separate? I would think this could all be done at the registration desk), I had to wait in line. The clerk was extremely rude, claiming I was, essentially, lying about having already paid the parking bill, even when I showed her my final receipt reflecting the charges. I then had to wait almost 15 minutes for my car.

I would have asked to speak with the manager, but I did not have time to wait! I was already late for my next appointment.

I have not written a bad review before, but the only positives I have to say are that the bed was comfortable. Also, the bellhop was very friendly and helpful in directing us to a nearby deli for lunch.