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Omni Hotel at CNN Center: Traveler Reviews

4.0 of 5
100 CNN Center, Atlanta, GA 30303 (Downtown)
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Ranked #60 of 194 hotels in Atlanta
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730 reviews from our community

Traveler rating
    263
    255
    111
    60
    41
See reviews for
Families
114
 
Couples
110
 
Solo
61
 
Business
345
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Birmingham, Alabama
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Loud, poor service”
2 of 5 stars Reviewed December 23, 2012

While this hotel was very convenient (we were attending a basketball game), I was disappointed that we could hear every word spoken in the room next door. Even worse, we could hear the DOG next door on the 25th floor. Why does this hotel allow dogs, and why would they put us in a connecting room next to a dog? While the dog didn't bark the entire night, we could hear the dog as late as 11pm and early as 5. When checking out, I stood in line for 15 minutes to complain to the person working at the desk. Unfortunately I didn't actually get to speak to her because she was too busy helping the people in front of us fix their bill (they were billed for 5 rooms instead of 3). Given we had to be somewhere, I finally gave up and walked out.
If you stay here, make sure you don't have a joining room, and I guess you better ask if a dog is in the room next door.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask luvmarissa about Omni Hotel at CNN Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Hotel at CNN Center, responded to this review
January 23, 2013
Hello,
Thank you for taking the time to give us your feedback. I am disappointed that you were inconvenienced during your recent visit to our hotel. I assure you that we take such matters seriously and have discussed your concerns with the appropriate managers. Thank you for your business and invaluable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BUTTE
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“The place to stay”
5 of 5 stars Reviewed December 19, 2012

Big hotel connected to the CNN Center. The convention center is just up the block. Centennial Olympic Park is just across the street. Our room had floor to ceiling windows overlooking the park. The staff is very helpful. It was also nice to be able to walk thru the hotel and then thru the CNN Center without going outside. Our room had lots of space. Would stay there again. Great view of the city.

Room Tip: Ask for a room facing Centennial Olympic Park
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Helen B about Omni Hotel at CNN Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Hotel at CNN Center, responded to this review
December 25, 2012
We are happy to hear that you enjoyed staying at the Omni Hotel at CNN Center. I Thank you We appreciate your positive review and comments and hope to have you back for many years to come!
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Clifton, New Jersey
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Omni Atlanta”
5 of 5 stars Reviewed December 18, 2012

Great Hotel Went There thru the Marta Train System 7 Stops from Airport,Service Very Good,Staff was Very NiceNear all Location in Downtown Atlanta Rooms were Very Nice and Big Great View,Restaurants and Bar Very Nice Good Food also

Room Tip: Marta Train Service 7 Stops From Airport
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask eddie3500 about Omni Hotel at CNN Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Hotel at CNN Center, responded to this review
December 26, 2012
It sounds like you had a wonderful experience while staying with us at the Omni Hotel at CNN Center. Thank you for your kind words. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“southern hospitality at its best”
5 of 5 stars Reviewed December 15, 2012

big hotel and a nice room. but the staff are amazing. as a northerner I forget about southern graciousness and my oh my, southern gals know how to charm.

in a world of big chain hotels, the trappings are pretty much the same so it's all about the service.. and the omni is all about service. it really makes one feel special.

the only negative; old crappy tv in the room.. c'mon, omni, really? a big clunky tv with lousy picture and sound? I know I am supposed to be out and about,but when I return to my room I would like to watch the news ( for some reason CNN is prominently displayed, heh heh) and it does detract a bit from the experience. the tv does, however, make a decent night light. ahem.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mench44 about Omni Hotel at CNN Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Hotel at CNN Center, responded to this review
December 26, 2012
We appreciate your review and we are glad you chose to stay with us. We apologize for your dissatisfaction with our décor. We take all comments seriously and share them with our management staff. We hope you will stay at the Omni Hotel at CNN Center in the future.
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Cincinnati
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Nice business hotel”
4 of 5 stars Reviewed December 13, 2012

I stayed at the Omni at the CNN Center in December 2012 for a business meeting. If you are at the World Congress Center for a meeting, then there is no better place to stay. The hotel does feel a few year old and in need of a mild update, but overall, it is not bad.

Service here is very good. The hotel is very clean. Rooms are very tidy. It just feels like it is stuck in 2005. I would not likely pick this location for a leisure trip.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CincyParrotthead about Omni Hotel at CNN Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Hotel at CNN Center, responded to this review
December 26, 2012
Thank you for your feedback and taking the time to post your comments. We hope you will once again stay with us at the Omni Hotel at CNN Center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Omni Hotel at CNN Center

Also Known As:
Omni Hotel At Cnn Atlanta
Omni Hotel At Cnn
Omni Hotel Cnn Center
Omni Atlanta
Atlanta Omni
Omni Hotel Atlanta
Address: 100 CNN Center, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotels in Atlanta
#38 Family Hotels in Atlanta
#49 Business Hotels in Atlanta
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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