This hotel was the host hotel for a conference I was attending. I was presenting and took my family along with me. We arrived. The valet, the bellman and the other hotel staff were very efficient. The hotel is gorgeous. Our hotel room was exquisite and the view was wonderful!!(We were on the 15th floor overlooking Centennial Park – We highly suggest that you join the OMNI SELECT GUEST program)
The one complaint that I have is that it took an exorbitant amount of time for room service/maid service to respond to our room when we requested. When we arrived, we had limited amount of towels in the room. We called downstairs at or around 6:10pm. The towels arrived to our room at approximately 7:30pm. Additionally, on the night we arrived, around 7:45pm, our youngest child got very sick and threw up all over the bathroom floor, toilet and walls. We called downstairs for maid service. No one arrived. Approximately by 8:45pm my husband was frustrated and began cleaning up the bathroom with the FRESH, CLEAN towels we had just received while I called downstairs again. About 9:15ish or so, the maid service arrived; there were three female staff members. I thought that sending three maids in to clean was overkill, but by that time, I didn’t care.
The next morning, I went downstairs to complain and I met the most wonderful person that changed my frown upside down. Her name is Mihaela Luncian, Assistant Front Office Manager. She could see that I had had a difficult night; she apologized for the inconveniences and promised to make it right. She looked through the portfolio and saw where the difficulty occurred and offered me and my family breakfast passes. We accepted. When my family arrived at the desk to see what was up, Mihaela apologized for the events of the night before and asked about what we were doing for the day, to which my children complained that they could not get their gaming system hooked up in the room. She said that she would call someone to try to find out if we could connect the gaming system to the television in the room. In the meantime, she gave my children a complimentary movie – the kids were sold!! =)
Later, we found out that the older model television in our room was not able to connect to the gaming system.
Overall, we had a great experience at the Omni! Hats off to Mihaela Luncian, Assistant Front Office Manager. She provided great customer service and put the customer first!! Also, the slim build, African American chef in the Meridian Restaurant that prepared our breakfast is TOP NOTCH!!! He really gives 150% effort.
The next time we visit, we will leave the children at home because the hotel is not necessarily child friendly, but they try. We will also ask for a room with a flat screen television. The room we had this time did not have one.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. We are delighted to hear that overall you enjoyed your stay at the Omni Hotel at CNN Center. We apologize for the delayed response with our housekeeping staff. Please be assured all comments both positive and negative will be shared with our management team. If you find yourself back in Atlanta, we hope you will once again stay with us at the Omni Atlanta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.