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“Better than you might expect” 4 of 5 stars
Review of Omni Atlanta Hotel at CNN Center

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Omni Atlanta Hotel at CNN Center
4.0 of 5 Hotel   |   100 CNN Center, Atlanta, GA 30303   |  
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Ranked #28 of 190 Hotels in Atlanta
Certificate of Excellence 2014
Klosters, Switzerland
Top Contributor
135 reviews 135 reviews
40 hotel reviews
Reviews in 62 cities Reviews in 62 cities
78 helpful votes 78 helpful votes
“Better than you might expect”
4 of 5 stars Reviewed June 10, 2012

Omni is located on one side of the CNN center. Some of the rooms can see into the newsroom across the central courtyard. You might expect a poor hotel experience from a hotel that is connected to the Atlanta exhibition center, but actually service was excellent and the staff didn't seem jaded by the appearance of next wave of conference attendees.
Excellent breakfast, but you have to get there before 7 to get in the main room during conference time, otherwise you are in the bar/lobby area.
Great steak restaurant one floor up.
Taxi $40 incl tip from airport. 5 minute walk to the exhibition center where you see escalator salesman's heaven.

Room Tip: Beds a bit small,
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 13, 2012
Thank you for your feedback. We are delighted to hear that your stay at the Omni Hotel at CNN Center was excellent! If you find yourself back in Atlanta, we hope you will once again stay with us at the Omni.
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2,707 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 9, 2012

I stayed here for the weekend with my son and we loved being in the CNN Center and especially loved the large balcony that overlooked CNN Center. The room size was adequate but the room and especially the bathroom do need a bit of a facelift. While they were very clean, they were just a bit outdated. With that being said, I wouldn't object to staying here again because I felt the value of the room and it's location made up for the shortcomings of the decor.

Room Tip: Get a room with an interior balcony.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 13, 2012
The Management of Omni Hotel at CNN Center would like to thank you for taking the time to leave feedback on your stay. We are always in search of opportunities to make improvements and the feedback from our guests is a great way to pinpoint areas to focus on. Thank you for staying with us and we hope you will stay with us again.
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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2012

The hotel is impeccable the service is warm and attentive, the food is excellent and Everyone was cheerful and went out of his way to be helpful. Best of all, when I forgot my iphone. which i left plugged into an hallway outlet , the housekeeping staff found it, turned it in. and the security officer made sure it got to me, then refuse to take a reward. This would never have happened in NYC. I love the Omni.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
Thank you for the wonderful review. We are so glad you enjoyed your stay with us and that we were able to locate and return your iPhone so quickly. Please come back and stay at the Omni Hotel at CNN Center the next time you are in town.
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Atlanta, Georgia
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 4, 2012

We booked a room at the last minute yesterday because we decided to go to a concert that was at the Georgia Dome. The Omni is the perfect location for all events in this area. It is attached to CNN Center, as well as McCormic & Schmick's restaurant. Also there is a really nice hotel bar! There is a Starbuck's inside CNN! The hotel is within walking distance to Phillip's Arena and the Georgia Dome. Our room was clean and seemed to have been recently updated. Very modern and nicely decorated. Lot's of nice thick towels and comfortable bed as well! We had a balcony facing inside of the atrium of the hotel and we really liked that! Staff was helpful and our stay was just perfect! If you have an event down in Atlanta, make a night of it and stay at the Omni! You won't be disappointed!

Room Tip: Unless you want a view of the city, ask for a balcony room!
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
We are happy that you had a “perfect” stay with us at the Omni Hotel at CNN Center. We deeply appreciate your positive review and comments and hope to have the chance to welcome you back for many years to come.
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Washington DC, District of Columbia, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2012

Stayed three nights at the Omni while attending a conference. The staff was excellent. From the moment we arrived until the cab pulled away to take us back to the airport, every single employee we encountered was friendly, helpful and seemed to genuinely care.

The conference facilities in the hotel were very good. While we didn't eat in the hotel's restaurants, the conference provided several meals and they were very good to excellent - well above typical conference fare.

The only downside was the rooms. They were clearly tired and are in need of refreshment. The TV was an old picture tube model, not a flat panel. There was significant mold and mildew in the shower area (which they tried to cover up with new caulk, but the new caulk also failed). The bedspread was clearly old. When was the last time you were in an upscale hotel with a bedspread anyway? All of the hotels I've visited for the past few years have had duvets which gets changed at check-out.

The rooms I was in did have a great view of downtown Atlanta and the Olympic Park. The hotel's location is excellent - easy walking distance to all of the downtown attractions... CNN Tour, Coke Museum, Olympic Park, Aquarium, etc.

My stay was fine for the purpose of my visit (a conference) but I think I'd look for someplace with more upscale rooms if I planned my own visit/vacation.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
Although we are happy to hear that our staff was excellent and the conference food was good we are sorry that your room was less than perfect. Your feedback is in invaluable tool for us to initiate change and we assure you that this has been shared with our Management team for consideration with future projects. Thank you for your review and we do hope you will consider giving us a second chance in the future.
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Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed June 3, 2012

I stayed at the Omni for a week for work conference, and we had thousands of people attending the conference. The staff at the hotel just seemed overwhelmed. Room service arrived hours late. The complimentary morning coffee delivery service for Omni Select members was sporadic at best. One morning, I called room service to find out what was causing the delay with my delivery. I was told that they had run out of coffee pots, coffee mugs and utensils. The location is convenient but the hotel can't seem to handle convention crowds. Ironic considering it is the hotel adjacent to the city's convention center.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
The Omni Hotel at CNN Center truly appreciates your feedback. We apologize for any inconvenience during your recent stay. Unfortunately, rate occurrences take place and the guests’ overall perspective of the hotel is affected. We hope you will give us another opportunity in the near future.
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Elizabethton, Tennessee
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 2, 2012

We had such a great experience at the Omni Hotel at CNN Center. We were in Atlanta to see the Braves play, and the hotel is very convenient to the Marta. It is also within walking distance of the World of Coca Cola and the Aquarium. The staff was very helpful, and the hotel was very clean. The security made us feel very safe, even after the game. Food court and many nice restaurants on site!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management100, Manager at Omni Atlanta Hotel at CNN Center, responded to this review, June 7, 2012
We are happy that you choose to stay with us at the Omni Hotel at CNN Center. Please come back and stay with us again whether it’s for a Braves game, to sight see or just to relax.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Atlanta Hotel at CNN Center

Address: 100 CNN Center, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Atlanta
#12 Romantic Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#20 Family Hotel in Atlanta
#25 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Atlanta Hotel at CNN Center 4*
Number of rooms: 1067
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Also Known As:
Omni Hotel At Cnn Atlanta
Omni Hotel Cnn Center
Omni Atlanta
Omni Hotel Atlanta

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