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“Needs help” 3 of 5 stars
Review of Hyatt Regency Atlanta

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Hyatt Regency Atlanta
3.5 of 5 Hotel   |   265 Peachtree Street NE, Atlanta, GA 30303-1294   |  
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Ranked #51 of 190 Hotels in Atlanta
Certificate of Excellence 2014
GreenLeadersPlatinum level
Tampa, Florida, United States
Senior Contributor
29 reviews 29 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Needs help”
3 of 5 stars Reviewed July 24, 2013

Beds are uncomfortable. TV took forever to get signal and come on. We kept thinking it was broke! Tub drain WAS broken. I heard noises all night -- have no idea where they were coming from so was driving me crazy, but it was some type of machine. We were supposed to get a paper delivered to our door every morning -- never did. Thank goodness was only a 3-night trip.

Room Tip: Ask for a room where everything works and there is no noise! : )
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 26, 2013
Thank you for staying with us! We apologize to hear you were not fully satisfied with our accommodations and that your stay was not up to our standards. We strive to make every guest feel comfortable, and to make the hotel a home-away-from-home. We do hope you will reach out to us in the future, so we may have a second chance to show you our great customer service and friendly staff.
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1,529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (380)
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English first
Tallahassee, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 23, 2013

This hotel is par to none in Atlanta. My friends and I were there for a Beyonce concert and a mini vacation. There is an absolutely fabulous staff! From Mr. Jay and Jenny up in Sales, Tyler in housekeeping, and Kristen at the front desk- I felt welcome every step of my stay. We had two rooms adjoining and they slept 8 of us more than comfortably. The housekeeping staff here is the greatest- they brought us extra towels when we needed them and they also were so much fun to talk to!

The facilities are also great- we laid out by the pool which was a lot of fun. We also hung out in the bar on Saturday night which was perfection- drinks are reasonably priced and the servers were extremely fast. Valet and bellmen were very quick and efficient in helping with luggage and getting our car to us. Thank you for a great stay- we will be back!

Room Tip: We were in rooms that face Peachtree street- it was a lot of fun to look out and people watch!
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 24, 2013
WOW! Thank you for the kind words you have said about our property and staff. We are happy to hear you enjoyed your room accommodations, but even more floored with your exceptional experience and interaction with multiple staff members! Every one of your shout outs have been shared, respectively, and it is always wonderful to know when our staff stands out in excellence. We train every employee to provide the utmost, genuine customer service and southern hospitality. Thanks for the shout outs! Also, everything you have mentioned from our outdoor pool deck to our Twenty-Two Storys lobby bar has recently been renovated. Glad you enjoyed your time with us during your weekend away! Thank you for your recommendation and we look forward to see you (all) again soon!
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 19, 2013

The Regency was nice. Just didn't quite feel like the level of some other Regency properties. Perfect downtown location, an awesome & classic lobby, glass elevators and pretty good service didn't offset rooms that are just flat-out undersized. It was ... "just ok."

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 22, 2013
We are happy you chose to stay with us! Glad you enjoyed our 'awesome and classic lobby' and glass elevators! Opening in 1967, our hotel has received much recognition for its unique architecture. John Portman had a brilliant vision and we are happy to keep his work of art in top performing shape. Continue to come see us and our wonderful, southern hospitality.
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VA
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 19, 2013

I have attended Americasmart events biannually for 3 years now. I have tried 3 different hotels but keep coming back to this one! The rooms are nice and generally well kept up. The hotel is super centrally located so at the end of a long day of buying, I can take a quick 5 minute walk and be back in my room. The food in the various restaurants is good and considering the fact that there are SO many rooms, it never has felt crowded. I have never had to wait for an elevator, and in general the hallways are quiet. This is now my go-to for every show!!

Room Tip: As expected, it is quieter away from the elevators.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 22, 2013
Thank you for always coming back to us during your stays in Atlanta! We love being your home away from home. Plus, being a 5 minute walk from AmericasMart is great, especially after a busy day of buying/selling at various shows. As you mentioned, we do have three restaurants in the lobby of our hotel and there is always something to meet every taste and time schedule. Our signature restaurant Sway offers a sit down breakfast, lunch and dinner. Twenty-Two Storys, our lobby bar, offers local brews and a beer-infused menu for lunch and dinner. For the guests on the go remember to stop by Market for Starbucks coffee, fresh fruit and salads, treats and snacks! Thanks for choosing our property as your 'go-to' for every show. We can't wait to continue giving you a memorable experience during your stays. See you again, soon!
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Munich, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

Staying at the Hyatt Regency for a business event in July 2013. This is a very large hotel and provides all the services and facilities for this purpose. Not a lot of shopping nearby, but some restaurants. MARTA is one block away via Skybridge.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 19, 2013
Thank you for staying with us! Glad to hear you enjoyed our facilities and accommodations during your travels. As you mentioned we are connected to the MARTA train system (via skybridge). In regards to shopping, we are a short taxi drive to Atlanta Station, so be sure to visit the outside mall on your next visit! We appreciate your time to recommend our hotel and hope to see you again, soon!
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Milwaukee, WI
Top Contributor
95 reviews 95 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 14, 2013

Stayed here for a convention, no say in the location as we all stated there. Parking was $32 a day. Pool is outside and in shade most of the day. Bathroom toiletries were nice quality. My daughter loved the glass elavators. Never got a paper without calling down to say we did not get a paper.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 15, 2013
We are glad we could serve you a great room accommodation and experience during your convention attendance. Our KennetMD bathroom amenities are new products, and we --along with our guests-- are very pleased. We hope you will stay with us, again, during your next trip to Atlanta.
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Thomasville, Alabama, United States
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 12, 2013 via mobile

For what they charge you have to pay for you internet in your room and no continental breakfast it a great location for the American Mart be prepared to pay to park your car the staff is gerat there very helpful

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, July 15, 2013
Thank you for choosing our hotel! Glad you enjoyed your room accommodations, and our convenient location to AmericasMart is great for any attending shows. Any time you need help never hesitate to ask a staff member, as we train all employees to meet the needs of every guest. Hope you will stay with us again.
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Additional Information about Hyatt Regency Atlanta

Address: 265 Peachtree Street NE, Atlanta, GA 30303-1294
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Atlanta
#29 Romantic Hotel in Atlanta
#40 Family Hotel in Atlanta
#42 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Atlanta 3.5*
Number of rooms: 1260
Official Description (provided by the hotel):
Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more   less 
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Also Known As:
Hyatt Regency Atlanta Hotel Atlanta
Atlanta Hyatt Regency
Hyatt Atlanta

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