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“Exceptional customer service” 5 of 5 stars
Review of Hyatt Regency Atlanta

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Hyatt Regency Atlanta
3.5 of 5 Hotel   |   265 Peachtree Street NE, Atlanta, GA 30303-1294   |  
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Ranked #55 of 189 hotels in Atlanta
GreenLeadersPlatinum level
Silver Spring, Maryland
1 review
1 helpful vote 1 helpful vote
“Exceptional customer service”
5 of 5 stars Reviewed January 13, 2013

This hotel is beautiful and has a great conference facility. I was in Atlanta for a very popular conference and I would bet that the hotel was near full. However, one would never know that there were so many people there and activities going on during this very busy weekend. From the moment we arrived, I can say that the service was simply exceptional. I requested early check in and our room was ready when we arrived at 10:30am. When I called the front desk for any reason, a guest service representative was at our door in minutes regardless of the time. The staff was always friendly and very professional. Despite the apparent busy weekend, the staff treat you as if you are the only one in the hotel. There were 35 others in my group and all comments were positive about the hotel. I do travel a moderate amount for business and leisure and have stayed at many hotels. There are some hotels that I would never stay at again but fortunately, this is not one of them. We enjoyed our stay at the Hyatt Regency Atlanta for the ambiance, cleanliness, customer service, and location. This would definitely be my first choice of hotels when we return to the Atlanta area.

Room Tip: We stayed in the International area and the decor was outstanding.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, January 16, 2013
Wow, thanks so much for your comments. We're really glad you enjoyed your stay with us. We try and accommodate all of our guests with the best possible service, no matter how busy we are, so we're glad you noticed. Please stay with us again. And if you want to keep up with us in the future, like us on Facebook! Hope to see you next time you're in town!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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Clarks Summit, Pennsylvania
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 9, 2013

Stayed here in November. Not a bad place. Location is good if you want to be in Downtown. The down side is this is a typical, poorly laid out 1970's or early 80's convention hotel. Big, sprawling, not well thought out and not very warm. Rooms are re-done and comfortable but it is a sterile feeling lobby and convention area. Not bad if you can get a good price.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, January 10, 2013
Thanks for your comments. We're glad you enjoyed our new rooms. We have recently completed a $65 million transformation to enhance our look and feel, make us more user friendly and to improve our technology and sustainability. We hope you'll stay with us again.
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Springfield, Ohio
Top Contributor
286 reviews 286 reviews
136 hotel reviews
Reviews in 142 cities Reviews in 142 cities
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed four nights at the Hyatt for a conference. it was mostly good. Not wanting to pay the outrageous $32 nightly to park, I took advantage of the unofficial self park option at a garage around the corner. Since a left turn at Baker Street is not permitted, the Hyatt posted directions to drive through a narrow sidewalk to get to where you CAN turn left. There are signs all along the route directing you into the small garage that charges $18 er night, pre paid. The only problem (not addressed by the garage attendant) is that most parking stalls are for TWO cars. Luckily, I found one for one car.

The staff were all very nice and courteous. Except for not getting maid service the last night we stayed (a Saturday), they were also efficient. My alarm clock was off 6+ hours and a conversation in the elevator led to it being fixed while we were at dinner. The room was mostly updated and nice. It was in the International Tower and was quiet, no small task considering our conference group that included students and the Passion groups. We had asked for a high floor to avoid noise and got one on 21.

The hotel is attached via skywalk to the Peachtree Mall, which is mostly food shops (and not open Sunday and many not open on Saturday either). Skywalks also attach the hotel to the Marriott Marquis and the Suntrust Building.

The two hotel restaurants, Sway and Twenty Two Stories, are very good. The market (I believe that is what they call it) is really a Starbucks that is open 24 hours and serves some food items as well as the usual fantastic coffee items.

The only thing we noticed about the room was a chipped mirror and signs on the door that someone had hit it with a luggage cart, perhaps.

As a part of my conference package (apparently) I was fortunate to receive free internet. This is something that I have been going around for years with Gold Passport about and have normally avoided Hyatt's due to this policy. Other loyalty cards afford gratis internet on stays but Gold Passport always emails me some malarkey about the cost of doing business. This was a welcome deviation. I would stay there again.

Room Tip: The International Tower appears to be quieter.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, January 7, 2013
Thank you for your review. We're glad you enjoyed your stay, especially the International Tower rooms, our restaurants and Market, which is open 24 hours. And we're glad our associates were able to reset your alarm clock so quickly. Hope you can visit us again soon!
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Top Contributor
154 reviews 154 reviews
72 hotel reviews
Reviews in 61 cities Reviews in 61 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed January 6, 2013 via mobile

We stayed since the hotel was the host to our conference. Check-in was a nightmare. Our rooms were not what we had booked with 2 beds. They offered king rooms with a roll-away. Boo! Also this is a top of the line Hyatt property so everything has a fee. My husband had a small box shipped to the hotel and they wanted to charge a dock fee for it. He was never told this when he called the hotel 2 weeks before to find out process/fees. The rooms and hotel decor are beautiful but beware that this is such a big hotel that you may not get the individualized service you are used to and be ready to have additional fees for amenities you expect. The mattress was hard and very uncomfortable. Tossed and turned all night. This hotel is close to Marta, attached to a mall and lots of restaurants within walking distance. Street noise is horrible in the international tower. We heard every garbage truck, siren and loud stereo that went by. Probably will not return.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, January 7, 2013
Thank you for your review, and we're sorry your stay wasn't up to the standards we hold ourselves to every day. We are a large hotel, and our associates are dedicated to serving each of our guests one-on-one to make sure we meet all their needs. We hope you'll stay with us again, and give us another chance to show you our commitment to service.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 6, 2013

Good hotel overall. Rooms were not cleaned well and that needs improvement. Very close to all major attractions. Market pantry in the lobby is open 24 hours and convenient. Breakfast is not good in the restaurant and very expensive. Breakfast buffet does not even include omelettes and is still $20 per person.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, January 7, 2013
Thanks for you review, and we're sorry your experience wasn't up to our standards. We are committed to ensuring our rooms are perfectly cleaned and prepared for our guests, so thanks for letting us know. Our breakfast menu does change depending on availability of seasonal, local ingredients, so we're sorry you didn't find the items you were looking for. We hope you'll stay with us in the future, and visit us again for breakfast!
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Tulsa, Oklahoma
Top Contributor
61 reviews 61 reviews
56 hotel reviews
Reviews in 31 cities Reviews in 31 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 5, 2013

Had a 6 night stay in a Corner King! Wow, what a view! We loved the hotel and convenience to Peachtree Center Mall, restaurants, GA Dome, Phillips Arena and Marta. Friends in the Marriott Marquis and Hilton were jealous.

Special thanks to Hannah and Sean for their excellent customer service! Can't wait to return!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattAtlanta, Public Relations Manager at Hyatt Regency Atlanta, responded to this review, January 7, 2013
Can't wait for you to come back and see us, and thanks for your review. We're glad you enjoyed your stay, and we'll give our associates a pat on the back for making your visit special. And tell your friends to give us a try. We'll be glad to have them!
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Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Okay so my husband and I arrived at Hyatt Regency to enjoy New Year's Eve downtown countdown in atlanta. It appears that the valet gave all of the parking spaces away to those visiting the hotel for the event that night as they were not paying guests of the hotel. We were asked to drive our car to a nearby garage and there was a shuttle free of charge back to the Hyatt.

Now for checking in. Scott behind the desk gave us at that time the only king available. However when we got to the room another guest was sleeping in that king bedroom. We then turned around went back downstairs to Scott. He did apologize and he gave us another king bedroom. This is after he offered us a sleep arrangement deal of $75 a night to sleep on the pullout sofa. Which my husband said absolutely not then there was another king available. We arrived at that king on the 12th floor just to find people in it. We went back downstairs to the front desk and this time spoke with Nick. Nick like Scott was very apologetic and Nick ended up giving us a beautiful living room king suite with wrap around views of the whole city. The evening turned out to be very nice.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hyatt Regency Atlanta

Address: 265 Peachtree Street NE, Atlanta, GA 30303-1294
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Atlanta
#30 Romantic Hotel in Atlanta
#39 Business Hotel in Atlanta
#58 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Atlanta 3.5*
Official Description (provided by the hotel):
Located on the legendary Peachtree Street and the heart of downtown Atlanta, Hyatt Regency Atlanta is the premier meeting and convention hotel. The 22-story atrium is an architectural "first" that revolutionize hotel design worldwide! ... more   less 
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Also Known As:
Hyatt Regency Atlanta Hotel Atlanta
Atlanta Hyatt Regency
Hyatt Atlanta

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