I just got back from a long weekend getaway to Atlanta where we (me and my mom) stayed at the Grand Hyatt. I'm a bit disappointed and will not stay there on my next visit. I will say overall it IS a nice hotel, but between the location, the price, and the service we got, it just wan't worth it to me. Went to Atlanta for a fun R&R weekend; had never been there. I did a TON of research, reading reviews of all the "nice" hotels. My first choice was Four Seasons in Midtown, but their cheaper (300/night) rooms were booked, and I wasn't trying to break the bank. I was figuring on 200-300/night as a real splurge for my mom. There were no other 5-star hotels in Midtown, although the Georgian Terrace looked like a possibility (I noticed it after I booked the Grand Hyatt). The Grand Hyatt is very pretty. The lobby and downstairs lounge is very beautiful and tranquil. The rooms are just so-so. I guess I was expecting more. We had a standard room with two double beds. The room was average size -- big enough to fit two double beds, an armoire for the TV, a desk w/a chair, another chair sitting next to the desk, and an armchair next to the bed. There was also a lighted closet. The decor was fairly modern; only the carpet seemed a bit dated. The room was decorated in shades of brown, jade, tan, and cream. The window treatments were the best feature -- very pretty. And we were on the 14th floor with a lovely view of the treetops and downtown Atlanta in the distance. Nice big windows, which I liked. The bathroom was nice and stocked with Portico products (which I love). Marble floors and countertops. Only one sink and a shower/tub combo. Two guest robles, plus nice big towels though and the staff restocked the shampoo/soap/lotion so I had a couple extra to bring back. :)
Here are the negatives: 1) When we got to the room, we flicked on the TV to see what movies they had and the computer system was messed up; we even got the Windows "blue screen of death at one point" (b/c the tv is hooked to a computer system). The technician had to come to the room twice to fix it. He was prompt, but it was annoying to deal with. 2) There was no bath mat in bathroom; this is minor but still required a call to housekeeping (it arrived promptly and was big and fluffy). 3) Our service at breakfast was horrible at first; they seated us right next to the buffet, and we had to wait an extraordinarily long time for a waiter who we later found out had gone on break; when we finally learned all this they informed us the buffet was closing in 10 minutes. 4) On our last night we picked up some Indian food and brought it back to the room; we called and asked for plates and silverware; after 20 minutes when no one had come we called again and they said "oops, they had forgotten." The silverware arrived 5 minutes later. 5) There is MAJOR CONSTRUCATION going on around this hotel right now -- literally on three sides of the building. Luckily we were high enough up and situated so we weren't staring at it. I didn't really hear it except for one morning and it was faint sounds. 6) EXPENSIVE -- for example, we ordered 2 ice creams and 2 sodas for room service and it totaled $23 with tip; Another example: on the final bill, the hotel daily taxes and surcharges totaled $33/day, adding $100 extra dollars to our bill. 7) The hotel isn't near what most leisure travelers want to see. It is near two giant malls, but we were more interested in exploring Atlanta's neighborhoods and shops. My friend warned me but I didn't listen: should have stayed in Midtown, even if it was at the Sheraton (which I noticed was in a great part of Midtown even if it wasn't 5 stars).
Positives: Very very clean, even smelled clean (but not like cleaning products) -- the room, the halls, and the entire hotel. Staff is friendly. Rooms were quiet. I never heard people in the hallway nor did I hear anyone's TVs.
Overall, this place seems too expensive for the level of service we received. We particularly had a bad experience our first time dining in the restaurant to the point where we had to speak to a manager. This hotel is much more suited to the business traveler it seems - there is Internet access (that you have to pay for) and a fax machine in the room.
Last but not least, it's always interesting to read such diverse reviews and I think it helps to add what type of hotel I'm "used" to. I am not a fancy hotel person and most of the time can stay at pretty modest 3-star hotels (OK, I'm cheap!). However, this trip, I really wanted to pamper myself and my mom. And I think the hotel fell a bit short. I stayed in a MUCH nicer Hyatt in Seattle and it was 160/night (was newer, had marble bath with dual vanities, separate shower and soaking tub, plus a marble foyer). Only other 5-star I've stayed at was the Venetian in Vegas.
- Also Known As:
- Grand Hyatt Atlanta In Buckhead Hotel Atlanta
- Grand Hyatt Atlanta In Buckhead Hotel
- Grand Hyatt Atlanta
- Hyatt Atlanta In Buckhead
- Hyatt Atlanta
- Grand Hyatt Buckhead
- Atlanta Hyatt
- Official Description (provided by the hotel):
- A tranquil retreat within a vibrant urban setting. ... more less
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