I found the Hotel staff to be attentive and polite. They rooms were very comfortable with good beds. They tried to accommodate us in every way and the place was very homey and warm. The service shown to us for the four days for the wedding was outstanding, they made the time a very special event. They have many additional perks available such as a snack lounge twice a day and coffee at all times, this is for a small fee. If you choose to visit take a book and relax in the spectacular waterfall lobby it is very soothing. The last comment I have is the food was above and beyond a regular high class hotel. YMMM!!!!