I stayed at this hotel for 6 days in January. It is a beautiful hotel to drive up to; and the lobby and public areas are first rate, with slate floors, columns, and elaborate chandeliers everywhere. Also, there is an impressive "Zen" garden and waterfall (but, no Koi).
When I arrived to my room, my initial impression was tainted by an overwhelming smell of "hotel" chemicals. The young lady who checked me in said she was assigning me to a "Pure" room (I believe this was her expression). This means there is an air purifier blowing in the room, and the soap and other bathroom products are hypo-allergenic. That's a nice marketing thing they have come up with, but, I didn't necessarily feel extra- "hypo-allergenic" during this stay vs. any other hotel visit. Over time, I did get used to the smell of "hotel" chemicals, however. I felt the room was clean enough, and the furnishings were serviceable and without stains.
Hotel staff was very professional and seemed to be dedicated to making their hotel a 1st class operation. If for no other reason, I would stay here again because of the staff. I must say, I never had to touch a door in the lobby, as the doormen always opened it for me, and greeted me like they were genuinely happy I was there. I can tell you, this does not happen in most places. Every Hyatt employee I passed or interfaced with, greeted me in a friendly, professional manner, and I really liked that.
The hotel is in a very good location, as I was able to walk 2 blocks to the MARTA station, to a major grocery store, to an AMC movie theater to see a movie, and to Ruth's Chris to eat. I never went to the mall, but, I believe I could have walked there in a few minutes, as well. In other words, It seems everything you might need was in very easy striking range.
All things considered, I believe this hotel delivered upon reasonable expectations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 31, 2013
Thank you for the nice comments. We truly believe we have the best staff in Atlanta and are glad you got to experience that. We are so glad that you also got out and about and were able to enjouy our great location too. The room you were in is actually a Respire room by Pure and really is a hypo-allergenic room, specially treated and serviced by Pure and the air purifier is a medical grade device. All the soft and hard surfaces are treated so that there are much less impurities, its ideal for someone with breathing or immune issues. We are glad that you enjoyed your stay and hope to welcome you back for many future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.