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“Beautiful hotel, nice location” 4 of 5 stars
Review of Grand Hyatt Atlanta in Buckhead

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Grand Hyatt Atlanta in Buckhead
4.0 of 5 Hotel   |   3300 Peachtree Road Northeast, Atlanta, GA 30305 (Buckhead)   |  
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Ranked #26 of 188 hotels in Atlanta
GreenLeadersGold level
Baltimore, MD
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Beautiful hotel, nice location”
4 of 5 stars Reviewed September 29, 2012

I was very pleased with my stay here. The rooms are large, comfortable, and modern. The room service was excellent. The conference rooms were comfortably heated/cooled. The hotel is in a great location, within walking distance of very nice/trendy restaurants. I would definitely recommend this hotel for someone staying in the Buckhead area.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, October 1, 2012
Thank you for posting your review. We are glad that you enjoyed Buckhead and the hotel and were able to take advantage of the amenities offered by both. We hope to see you again soon.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Garden City, New York
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 27, 2012

We visit the Atlanta area often so I wanted to try a new hotel. From the moment we walked through the doors everyone on staff smiled and went out of their way to make our visit pleasant.
There was a small problem with our room in which they gave immediate attention to as well as compensating us for an inconvenience. The front desk and bellman always had a warm friendly smile. The hotel has a lovely appearance and we enjoyed the bar and food there. There was a wedding that kind of took over the bar on a Saturday night but the staff was very attentive to the needs of the patrons already there enjoying a quiet drink. Our room was lovely and we got a kick out of the computer/tv greeting us as we walked in the room. The bathroom was lovely but the water pressure weak.The fitness area and pool were also enjoyable. The breakfast buffet was a bit over priced for lack of variety but the coffee was GREAT and waitstaff were good!!!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 29, 2012
Thank you for taking the time to share your comments. We appreciate the candor and are so glad that you enjoyed the staff, hotel amenities, great room and food. Our TV's now have iTV so are equiped with the latest technology. We hope to see you back soon.
Sincerely,
Grainne McClain
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Moorefield, West Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2012

Attending a conference and being a presenter in this hotel, I found the staff to be incredibly customer oriented at all levels of service, the business center and associated staff superb, food great, rooms quiet, bed comfortable - one of the best business hotel trips I have had! The conference support staff focused on detail. The hotel was very convenient to the Marta Train stop which made for economical and efficient transport from the airport. The hotel's restaurant was very good, bar relaxing, and room service also excellent. Neighborhood restaurants also within walking distance.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 25, 2012
Thank you for the great review. We are so glad that you enjoyed our staff and the great service we pride ourselves on. We also think the location is great and its nice to know that you can enjoy a great bite in the hotel or get out and about. We hope to see you again soon.
Sincerely,
Grainne McClain
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Las Vegas, Nevada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 18, 2012

As a Hyatt Diamond Member, I stay @ Hyatt Hotels over 30 nights each year. I have to say that the staff at this Hyatt is most poorly trained staff of any Hyatt I have stayed in in 10+ years. Check-in time is 3pm, I arrived at 6pm and my room WAS NOT READY! Then when I was able to get into my room, it had the wrong bed type, it smelled of cigarette smoke, the bathroom was dirty, I could not access my balcony (because they had the door locked for exterior cleaning the following day). It was a Friday and the 'Manager' was not in after 5pm. The 'on duty' manager could not be located for 3 HOURS and then, was USELESS when he was found. He offered me a 'free' breakfast - which Diamond members get ANYWAY. This will not be my 1st rant about this property. I intend on contacting corporate for a full refund.

Room Tip: don't pay extra for a balcony room.
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 19, 2012
Thank you for sharing your feedback on ur hotel. We are so sorry that you did not enjoy your stay with us. Please be assured we take these reviews very seriously and your comments will be shared throughout the hotel. We thank you once again for taking the time to share.
Sincerely,
Grainne Mcclain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 18, 2012

My husband and I flew to Atlanta for our anniversary...we arrived on Friday the 14th and stayed at the Grand Hyatt until the 17th. Personnel were excellent, friendly & willing to help.
We enjoyed the beds (very comfortable)! Pool was quaint...sun did not hit lounge chairs until 12:30...but was relaxing though.
My husband was not fond of the $20.00/day parking fee...but got over it.
We tried several restaurants while there...Flying Biscuit, Twin Peaks, F20 all were excellent and within walking distance. Enjoyed our stay...we will return. Keep up the great work!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 19, 2012
Thank you for sharing your anniversary weekend with us. We are so glad that you got to enjoy the hotel amenities and some of the restaurants in the surrounding area. We agree that our staff are excellend too and you certainly cannot beat the Grand Bed. We look forward to seeing you on your next weekend break.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 17, 2012

I have stayed at several hotels in the Buckhead area, including the Westin and the Intercontinental. All of these hotels, including the Grand Hyatt are along the same price point, but the Grand Hyatt falls short of the others. Though the hotel is very nice, the bathrooms are extremely outdated compared to hotels at a similar price point in the Buckhead area. Don't get me wrong, the bathrooms are nice but certainly not the same as those found in the Westin our Intercontinental. A separate tub (large) and shower (enclosed by glass) is just something I have come to expect at a certain level of hotel.
Staff were lovely and the hotel does have a beautiful garden area with water features and seating.
The hotel is a quick 3 blocks from the MARTA and the famous Flying Biscuit Restaurant has a location that is right behind the hotel.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 18, 2012
Thank you for taking the time to create a review on our hotel. We appreciate your feedback and your opinions and will ensure they are shared with our staff.
Sincerely,
Grainne McClain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 11, 2012

Stayed here two nights on business. Hotel gets high marks from me for having an employee in the business center to answer questions and helping with tech issues. Stylewise the hotel adopts the same corporate luxury blandness you see everywhere, but it is inoffenseive and comfortable. Staff was efficient and professional. Good-sized, well appointed king bedroom. Location on Peachtree Road in Buckhead is convenient, but not made for walking -- not the hotel's fault, but I generally prefer a hotel in a more pedestrian-friendly area so that I don't have to call the parking valet just to get a bite to eat. I understand this was at one time the Hotel Nikko, a former Atlanta hotspot which Hyatt took over, and while it no longer seems to be much of a hotspot, Hyatt seems to be doing a good job with it.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBuckhead, Manager at Grand Hyatt Atlanta in Buckhead, responded to this review, September 12, 2012
Thanks for the great rating and the nice comments about our wonderful staff and the great location. Atlanta can be a tough walking city but we do offer a car service within two mile to help with this. We look forward to your next visit.
Sincerely,
Grainne McClain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt Atlanta in Buckhead

Address: 3300 Peachtree Road Northeast, Atlanta, GA 30305
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Atlanta
#9 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#23 Business Hotel in Atlanta
#39 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt Atlanta in Buckhead 4*
Official Description (provided by the hotel):
A tranquil retreat within a vibrant urban setting. ... more   less 
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Also Known As:
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Hyatt Atlanta In Buckhead
Grand Hyatt Buckhead
Atlanta Hyatt

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