This was a gift that was given to me and when I got there the staff had the Credit Card number of the travel agent and all they said is that they needed payment. But what could have taken them 30 seconds to do took them 2 hours. I was tired, frustrated and just plain angry. The people up front were not very nice, they do not know what it means to be in a position of customer service. They questioned me as if I were lieing to them, and that is just untollerable. Well to make matters worse when my husband and I got to our room and after having dinner, we were ready for bed and the duvey that was on the bed had a either a dry bloody satin, dry vomit, or dry something gross on there. I called down to the front desk and asked for new sheets and it took them 2hours just to get there. Then they said they could not find another duvey at all. So my husband and I had to sleep with just the sheets and a throw that was in the closet. The only good thing about it was, housekeepers and the drivers had much more better customer service than the front desk and the manager ever will. Maybe some roles need to be changed! I will not ever stay there again and will not reccommend that anyone stay there. I did take a picture of the stain and will add it soon!
- Official Description (provided by the hotel):
- Only all suite full service hotel located in the heart of Buckhead. Our boutique style property features Ruth's Chris Steak House. All guests receive omplimentary Cooked-to-Order Breakfast and an Evening Reception with snacks and drinks. Short walk from world class shopping at Lenox Square and Phipps Plaza. Two blocks from MARTA which will transport you to all local destinations including the airport, convention center and the Georgia Aquarium. Free shuttle provided within one mile of the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, BookIt.com, Orbitz, Hilton Hotels, Odigeo and Hotels.com so you can book your Embassy Suites Atlanta - Buckhead reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Atlanta - Buckhead Hotel Atlanta
- Embassy Suites Buckhead
- Atlanta Embassy Suites