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“Great Expierence” 5 of 5 stars
Review of Embassy Suites Atlanta - Galleria

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Embassy Suites Atlanta - Galleria
3.5 of 5 Hotel   |   2815 Akers Mill Road SE, Atlanta, GA 30339 (Cumberland)   |  
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Ranked #74 of 188 Hotels in Atlanta
SE North Carolina
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Great Expierence”
5 of 5 stars Reviewed March 24, 2010

Stayed here for 2 nights during a weekend business trip in which I brought my family. My business was located at the Cobb Galleria Convention Center which was extremely convienent to the hotel. There is a mall located very near as well as numerous restaurants. Breakfast was good; typical of Embassy and the staff was helpful, when we asked for extra towels there was someone at the door within 2 minutes with a handfull of towels!

Also the rates were really low which made it even a greater value.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale G, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 28, 2014
Dear Kenneth S T,
Hello and thank you first of all for being our guest recently! Thank you also for your positive feedback about your experience with us. Your comments help us know what we're doing right and also let other potential guests know why they should check us out. Since we began offering free in room wi-fi we've also noticed the need for increased internet band width, which we are installing soon. Thanks again for your comments, and we look foward to having you back with us the next time you return to Atlanta!
Sincerely, Dale Gustafson, Sales Director
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548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
United States
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 20, 2010

First off, let me just say that if you are traveling on business (over the weekend), this is probably not your best bet. The ONLY reason I say this is because there are loads of vacationers in family groups, athletic groups, etc. Otherwise, if you're patient and accustomed to the family atmosphere, it's fine. During the week, it's a wonderful stay for business travel.

Okay, so more detailed:

BREAKFAST BUFFET/OMELET BAR:
fantastic and very plentiful, especially for the booking price. (Hint: If you're AAA, Govt, etc, the rates are great). There is room service as well, if you want to avoid the large crowds. Plus, you can just swoop down, get your food and bring it back up to your room. Whatever your preference.

EVENING MANAGER'S RECEPTION:
Just a little snack and free drinks (including alcoholic beverages)!

POOL:
ALWAYS filled with people but nice and warm, hot tub is very hot (not great for little ones). Gym is pretty decent, does the job!

ELEVATORS:
always coming and going, never a prolonged wait

ROOMS:
more than acceptable spaciousness, quality TV's with ON Demand movies to order in your room (great to distract older kids when showering, etc). large bathroom with much standing room. microwave, fridge, sink outside of the bathroom (also), coffee makers, etc.

BEDS:
super super comfy. lots of pillows and warm blankets! plus you can control your thermostat, so no worries on getting too cold or too hot.

LOCATION:
in the Galleria area around lots of food establishments and shops, etc. although it is NOT in the heart of Atlanta, so don't expect any less than a 15 minute drive to downtown. (Hint: for as busy and loud downtown can be, this might be a better choice for overnight stay if you have transportation)

I would say that my ONLY complaints towards this hotel would be the following

~ Internet costs $10 for 24-hour use. That's just silly. They have people booking in and out of this hotel constantly. They really don't need the money, haha.
~ My daughter would NOT sleep in their crib. It's an old school roll-in metal poled crib. They should really invest in a bundle discount with a pack n play manufacturer like most hotels are doing. They're much more comfortable and less "prison-like." I had to share my bed with my 2 year old lol. I'd really like to pass on that next time, as I don't enjoy being kicked all night long.

Other than that, we had a wonderful stay. We would definitely stay here again (but bring our own pack n play)!

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Dale Gustafson, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, March 24, 2010
Hello and thank you for staying with us and your kind review! You are correct that we do become much more of a family hotel on the weekends which is a departure from our weekday corporate guests. You have done an excellent job in this review highlighting all of the amenities that we feel set us apart from our competition. While our free breakfast lines may get long on the weekends, buying breakfast through room service is an option. We are also looking into those pack and play cribs you mentioned, so thank you also for that suggestion. We look forward to seeing you next time you return to the Atlanta area!
Thanks again so much!
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MaryTraveler123
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 17, 2010

This was my second stay at the hotel and definately will not be my last. I was greeted by name by almost all of the employees. The amazing breakfast crew remebered my breakfast and had it ready for me when I came down for breakfast. That was a great way to start my day with such amazing attentive customer service and smiles by everyone. The evening reception is fun and a great way to mingle with other guests. The bartenders are friendly fast and curteous. After having a complimentary massage in the lobby, I made an appointment for a personal massage and Jeffrey worked out all my tension and knots for a reasonable price. Great workout equipment in the gym (I brought my own sanitizers). If i needed an extra blanket or a more towels, one phone call was made to the front desk and they were received within 10 minutes. I truly had a wonderful stay and experience at this hotel. Highly recommended it to business travelers and families alike. It is extremely close to the Cumberland Mall and freeways. The BEST location with the most added touch of personal amazing customer service!

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Dale Gustafson, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, March 24, 2010
Mary, you are so kind to post this great review! Returning guests are our best example of quality service. We do have many customers who frequently stay with us, and it becomes easy for our staff to remember them by name on return visits. We are so glad you enjoyed your stay, and thank you for your business. Thank you again also for your great testimonial, and we can't wait to welcome you back on your next visit!
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North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2010

We recently stayed at this location and had a wonderful stay. The trip was a little business and a LOT of leisure! The manager's reception each evening was very nice with many beverage choices and a few snacks. We usually stay in Buckhead but decided to try something new since we were going to see Craig Ferguson at the Cobb Energy Center. This hotel is just as nice as the ones we have stayed at in Buckhead and had many more amenities. Shopping, movie theater, mall, numerous restaurants and access to the interstate are very close by. We will definitely be back! Thanks for a wonderful time!!

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Dale Gustafson, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, March 18, 2010
Hello and thank you first of all for being our guest recently! Thank you also for your positive feedback about your experience with us. Your comments help us know what we're doing right and also let other potential guests know why they should check us out. We're glad you enjoyed all of our amenities and our convenience to everything. We look foward to having you back with us the next time you return to Atlanta!
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Greenville SC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2010

I scheduled a business meeting in Atlanta for 21 people and we stayed at the Embassy Suites - the staff was very helpful with both the planning of the meeting and during our visit. Great location that is convenient to many restaurants and shopping in the area. Many members of our group were previously unfamiliar with Embassy Suites (large suites, free breakfast, free cocktails) but plan to look for Embassy Suites locations in their future travels. I recommend this location for business travel or family travel!

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, January 27, 2010
Thanks very much for your kind words and recommendation! We are so glad your meeting went well, and are even happier that you introduced more people to the Embassy Suites Brand! The two-room suite, the park-like setting atrium, the hot cooked to order breakfast and the manager's reception are all part of the winning formula that makes our brand so special. Your praise is very much appreciated and we look forward to your return next time business or liesure travel brings you back to the Atlanta area!
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florida
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 19, 2010

I travel monthly on business, so I have a different perspective when I'm with my family. Overall service, including check-in, breakfast experience, special housekeeping requests, shuttle timing, etc. was very good, above all the staff was friendly and courteous. I was a little annoyed at the $10/day wifi charge, when at most "business" hotels in this category it is complimentary. Also mildly perturbing was their hijacking of the Disney Channel, the most basic of cable channels on all systems, by placing on a PPV channel, like it was adult videos! Talk about about squeezing a nickel! Finally, their restaurant/room service pricing was a little overpriced, which normally wouldn't be a concern, but when you're feeding a family of 5 becomes an issue. Fortunately, there are plenty of dining options all around the immediate area.

  • Stayed January 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, January 20, 2010
Thank you so much for taking the time to comment on your experience with us. We can certainly appreciate the liesure perspective you had travelling with family vs. when you have been here on business travel here. We appreciate the positive feedback on service, and always look for ways to improve value for our guests, so your suggestions will be considered. We look forward to having you back with us again to let us know how we are doing!
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Memphis, Tn
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 5, 2010

We have rooms booked for our family reunion later this year. While in town during the Thanksgiving holiday, we stopped by the hotel to check it out so we could report back to our planning committee. The front desk was very helpful and we were given a complete tour of the hotel and feel like everyone will be satisfied. We made the right decision choosing this Embassy Suites.

  • Stayed November 2009
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, January 6, 2010
Thank you so much for the positive feedback! We definitely agree that you made the right choice for your family reunion this summer and we are so glad you had the chance to experience our hospitality on a recent visit. We can't wait to have you back with us!
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Additional Information about Embassy Suites Atlanta - Galleria

Address: 2815 Akers Mill Road SE, Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta > Cumberland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Romantic Hotel in Atlanta
#55 Family Hotel in Atlanta
#71 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Atlanta - Galleria 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more   less 
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Also Known As:
Embassy Suites Hotel Atlanta
Embassy Suites Atlanta
Atlanta Embassy Suites
Embassy Suite Atlanta Galleria Hotel

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