I last reviewed this location in February 2012. At that time I gave it the highest rating and called it my favorite hotel in N Atlanta.
I have stayed at this location twice in 2013 - in February and in May - and both times experienced some housekeeping issues. In February there was a bobby pin on the floor of my bathroom when I checked in. I stayed for two nights and the bobby pin never moved during that time. Also, during that stay I had to call the have a coffee maker delivered because mine was missing. I did not report any issues to the management in February. Because of my long history staying at this location I assumed that this was an anomaly.
When I returned in May I was sitting at the desk in my room working when I looked down and saw a flossing pick in the floor between the desk and the wall. I decided to report the problems to the management and sent an email to the address provided on the welcome letter in the room (complete with photo of the flossing pick). The next morning I killed a roach in the room and saw that my email had bounced because the manager's email address had changed. I resent the message to the new address provided by the out of office response and added the information about the roach. I did receive a phone call from the director of housekeeping that day after I checked out. She advised that she would address the matter with her staff. I told her that I would return but frankly it might be a while.
The elements of this location that I wrote of previously - cooked to order breakfast and managers reception - continue to be outstanding, but room cleanliness trumps a lot of other elements in my assessment.
- Also Known As:
- Embassy Suites Hotel Atlanta
- Embassy Suites Atlanta
- Atlanta Embassy Suites
- Embassy Suite Atlanta Galleria Hotel
- Official Description (provided by the hotel):
- At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more less
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