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“Very, very comfortable” 5 of 5 stars
Review of Embassy Suites Atlanta - Galleria

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Embassy Suites Atlanta - Galleria
3.5 of 5 Hotel   |   2815 Akers Mill Road SE, Atlanta, GA 30339 (Cumberland)   |  
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Ranked #73 of 188 Hotels in Atlanta
Cowpens, South Carolina, United States
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Very, very comfortable”
5 of 5 stars Reviewed April 26, 2013

I was very impressed with this hotel. The bed, pillows and linens are extremely comfortable. The employees are helpful and the front desk clerks are very attentive. The little sports bar has good food, even if it's all bar-type food. The only complaint I had was the free wi-fi is very spotty, to the point of disappearing at times. But I would definitely return.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 28, 2013
Dear Sheila W,
Thank you for your recent visit and for writing a positive review on our behalf. I am glad you enjoyed the hotel services and facilities overall. My apologies for the wi-fi internet speed...we have AT&T looking into the matter for us. We are sorry that we were not up to par on your recent stay to this regard. Your feedback is appreciated and welcomed to help us improve our consistency. Thank you again and we look forward to your return. Stay well, Dale Gustafson, Sales Director
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546 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Aurora, Colorado
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2013

This hotel is great. People are great, everyone is really friendly. Nice free breakfast that includes cook to order and fresh fruit, free managers evening reception. Clean comfortable room, nice, great stay. Nice location too, lots of restaurant options in walking distance.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 26, 2013
Dear Dougheiser,
Thanks for staying with us and for the great review. I am glad to hear we exceeded your expectations and we look forward to doing so again in the future. We appreciate the positive feedback! Warm Regards, Dale Gustafson, Director of Sales
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Chantilly, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 13, 2013

Stayed at Galleria for Final 4 weekend because of its proximity to city of Atlanta. Hotel was very average and rooms are worn, especially bathrooms. Bathroom had a distinct "cleaning rag" smell to it and we noticed a few bugs in bathroom. Not to be expected at an Embassy Suites. Bed was comfortable and room was generally quiet. Staff at front desk was generally helpful. Business Center had a color printer but it was not available to guests.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 15, 2013
Dear Vince A.
The Embassy Suites Atlanta Galleria would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves. Thanks and Warm Regards, Dale Gustafson, Director of Sales
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Overland Park, Kansas
Top Contributor
91 reviews 91 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 9, 2013

We stayed here for the Final 4. Hotel was full, but very clean, and staff was very helpful. Breakfast was great, as was the Managers reception. Hotel is close to the Highway, so easy to get to most around. Lots of Things nearby.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 11, 2013
Dear Richard S,
Thanks for such a positive review on your recent stay at the Embassy Suites Atlanta Galleria during Final Four weekend! We were extremely busy, but glad that our customer service was exceptional in spite of the crowds. Your feedback means a lot to us, especially given the fact that you appear to be an experienced traveler. We look forward to welcoming you back the next time your travels bring you our way.
Sincerely, Dale Gustafson, Director of Sales
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2013 via mobile

Hilton should pull the name from this property. The only positive thing is their hospitality, but incompetence is a good description of staff too. Rooms are filthy, their fix all is a deodorizer. Mold in the vents and filthy rooms are not what I expected at an Embassy Suites. Check out other hotels in the area before staying here!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 11, 2013
Dear Transittraveler25,
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review we are actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback. Dale Gustafson, Director of Sales
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

My family of 5 was very pleased with a 3 night stay at this Embassy Suites Hotel. Nice but small pool, very nice work out facilities, a great value breakfast and early evening snacks/cocktails. The staff was exceptionally courteous and helpful, and even though the hotel was packed our room was very quiet. I would stay in this part of Atlanta, and enjoy free parking and ease of travel, rather than stay in downtown every visit. Also, they offer a great and free shuttle service to the surrounding mall and shops which was wonderfully convenient.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 9, 2013
Dear Embassy Suites Traveler,
Thank you very much for taking the time to post your compliments about your recent stay and event here at the Embassy Suites Atlanta Galleria. We are so glad things went so well during your visit. We sincerely appreciate your trust and your business and we would love the opportunity to welcome you again in the future!
Sincerely, Dale Gustafson, Director of Sales
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Demotte, Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Stranded as car broke down on drive home from FL. Embassy picked us up along with all of our belongings and gave us a beautiful room for the night at a great rate. The room was large and clean. The reception was going on when we arrived and it was nice to sit down have a drink and calm down from what just happened. Breakfast was wonderful and they gave us a late check out to accommodate the car repairs. We ended up not needing it but it was so nice to know we had the time if we needed it. The shuttle driver was so very kind to our family. Thank you so much!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, April 11, 2013
Dear Paulak22,
Thanks for posting such a great review! We're so glad our team was helpful to you in your time of need. We love hearing stories like this about our team, and we'll be sure to share your praise with them. We hope to see you again next time you return to Atlanta.

Thanks and Warm Regards,
Dale Gustafson, Director of Sales
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Additional Information about Embassy Suites Atlanta - Galleria

Address: 2815 Akers Mill Road SE, Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta > Cumberland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Romantic Hotel in Atlanta
#54 Family Hotel in Atlanta
#72 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Atlanta - Galleria 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more   less 
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Also Known As:
Embassy Suites Hotel Atlanta
Embassy Suites Atlanta
Atlanta Embassy Suites
Embassy Suite Atlanta Galleria Hotel

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