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“Another Great Stay” 5 of 5 stars
Review of Embassy Suites Atlanta - Galleria

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Embassy Suites Atlanta - Galleria
3.5 of 5 Hotel   |   2815 Akers Mill Road SE, Atlanta, GA 30339 (Cumberland)   |  
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$25 Gas Card Package!
Ranked #76 of 190 Hotels in Atlanta
Certificate of Excellence 2014
Bonaire
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Another Great Stay”
5 of 5 stars Reviewed February 19, 2013

This was one of our "host" hotels for our Annual Legacy Ballroom Extravaganza. Our group stay was 2-3 nights. Everyone enjoyed their stay and accomodations. Our guests came in from areas such as Detroit, Colorado, Florida and Dayton. Everyone bragged about the "southern hospitality" they experienced at the front desk and during breakfast service. Our room was very comfy and clean. Eventually, you may consider re-surfacing the bathtubs; the wear (as expected with high-volume usage) is starting the show.

Room Tip: Higher floors (above floor 5) with corner rooms are less noisy. Call to see if any teen/high school...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, March 6, 2013
Dear FloridaSlim52,
Thank you for taking the time to post a review on your recent stay here at the Embassy Suites Atlanta Galleria. Your comments enable us to continually improve and we will specifically pass along your comments regarding the bathtub in your room. We're glad you found our location to be convenient for your group We look forward to welcoming you back the next time you are in the Atlanta area!
Warm Regards, Dale Gustafson, Sales Director.
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635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Chattanooga, Tennessee
Top Contributor
115 reviews 115 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 16, 2013

My husband and I stayed here after I had cataract surgery nearby. I had to be at the doctor's office the next morning, so this was preferable to driving an hour and a half home. The suite suited our needs well. We had a late lunch in the restaurant, and after I took a nap, we had the reception for our dinner.The next morning we had breakfast before going to the doctor. All in all, we were pleased with the accommodations--quiet, comfortable, and providing easily available food.

I did notice, however, that the suite could have been more up-to-date, especially for the price we paid.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, February 18, 2013
Dear JVCS,
Thank you so much for your TripAdvisor review of the Embassy Suites Atlanta-Galleria. We value your feedback and we will share your comments with our entire staff. We are glad you found our location to be convenient and that you enjoyed all the amenities our hotel has to offer. We are also pleased that your recovery went well, and we hope you will choose to stay with us again on your next visit down to Atlanta,
Warm Regards,
Dale Gustafson, Director of Sales
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Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed February 13, 2013

The room was comfortable and spacious. The door between the living area and bedroom gave a "homey" feeling and allowed personal space. The bathroom was lovely and clean. We never heard a peep from outside our room and really enjoyed the view of the downtown area from our bedroom. We enjoyed the evening reception and everyone was having a good time relaxing. The location was convenient to the area and the surrounding restaurants give a great variety for those a little choosy. Excellent trip!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, February 14, 2013
Dear Carrie J,
Thank you for taking the time to write a review about the Embassy Suites Atlanta Galleria. We are so appreciative of feedback from our guests, and most especially when it is so positive! We're glad you found our hotel to be clean and quiet and our location convenient to local shopping and dining. We really are a great value proposition with the additional Embassy benefits of more space and complimentary breakfast. We look forward to welcoming you back again on future visits to Atlanta, and again, many thanks for your kind words!
Sincerely, Dale Gustafson, Director of Sales
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atlanta
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 11, 2013

Excellent location to stay for a show at Cobb Energy. Need to step up staffing for breakfast and receptions to reduce lines. Found wet rags on bathroom floor upon check in. Breakfast was not on par with other Emabssy locations I have stayed at over the years. Overall- average

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, February 12, 2013
Dear CMRA1,
Thank you for taking the time to provide us with feedback regarding your recent stay at the Embassy Suites Atlanta Galleria. We take your comments very seriously and have shared your remarks with the entire management team. I am sorry that we did not satisfy all of your expectations. We strive to provide every guest with a premier experience. Your feedback regarding the bathroom cleanliness and long lines and breakfast have been shared with our General Manager and I assure you measures will be taken to improve in the future. We are glad you enjoyed the convenience to the Cobb Energy Performing Arts Centre, and we hope you will choose the Embassy Suites Atlanta Galleria for your future trips to the area.
Warm Thanks and Regards, Dale Gustafson, Sales Director
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North Carolina
Top Contributor
113 reviews 113 reviews
53 hotel reviews
Reviews in 63 cities Reviews in 63 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 8, 2013

Bright, spacious atrium - check. Hearty breakfast - check. Roomy suites - check. This hotel offers what I have come to expect from other Embassy Suites.

Embassy Suites has become one of my go-to brands for business travel - I'm not looking for quaint or quirky. The bathrooms are clean, the sheets are fresh, the suites are roomy enough for small families, and it is conveniently located from I-75 and 285. The wifi at this particular hotel was a bit slow - but that is a minor quibble.

Yes, I will sleep here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, February 14, 2013
Dear Earthdude,
Thank you very much for your kind Trip Advisor review. Our team here at the Embassy Suites Atlanta-Galleria works hard to keep guests like you happy. I'll definitely pass along your compliments and we look forward to your next stay with us when you return to Atlanta. Thank you again very much!
Sincerely, Dale Gustafson, Director of Sales
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Charleston, South Carolina
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 4, 2013

First visit to this Embassy Suites. I'm a big fan of these hotels. This one is very nice and appears to be newly remodeled. Very quiet in the separate bedroom area but don't attempt to sleep in the living room area. You can hear everything going on in the hotel.
I loved the 2-room suite. It was very well appointed with plenty of desk area and room to work.
The parking is very convenient and free since this is away from the downtown area. It was an easy commute to Buckhead where I needed to be. Did not have to get on an interstate which is a huge plus in my book for Atlanta.
Breakfast is OK but the cook to order eggs are not good tasting and the pre-made pancakes are lukewarm at best.
The only down side of this hotel was the bed. It was not very inviting or comfortable. It squeaked when I moved and it didn't have much padding. I think that's the only thing in the room that wasn't remodeled or replaced. For a Hilton chain hotel, I expected the lovely "Hampton" beds.
There is lots of shopping nearby including a mall accross the road, but except for Macy's, there's nothing in that mall for anyone over the age of 18.
The TV selection has only one HBO channel, and very limited number of appealing channels.
The AC is great (no wall units) and the heavy drapes kept the room dark and cozy.
I enjoyed my stay and would definitely return to this hotel!!!!

Room Tip: Higher floors might have less atrium noise. Tip the breakfast cooks and ask for fresh hotcakes if t...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, February 5, 2013
Dear Vintagelinensbylois,
We really appreciate your nice review of the Embassy Suites Galleria! Your thorough compliments and detailed comments on the condition of the property give other readers a great visual for imagining what a stay would be like here. I will pass along your comments on bed comfort to our General Manager, as the beds were all replaced with our last renovation. It would be a pleasure to welcome you back next time you travel to Atlanta, and thank you again for the kind words!
Sincerely,
Dale Gustafson, Director of Sales
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Fairport, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2013

Great staff, great rooms, breakfast and happy hour well done. The staff goes out of their way to make sure everything is to your satisfaction. I have never had a problem to experience how they would handle it, but I'm sure they would resolve any issue or complaint with 100% satisfaction. You can tell that the management has done a great job stressing customer satisfaction and hospitality to the staff.

Perfect service every time.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2815, Director of Sales at Embassy Suites Atlanta - Galleria, responded to this review, February 5, 2013
Dear Chris F.,
Thank you very much for the five-star review! We are glad you enjoyed your stay and found our staff to be accommodating. I will be certain to share your comments with our GM as well as the entire team. Thanks also for mentioning how you've noticed on repeat stays how much we value excellent customer service from our team.. We look forward to welcoming you back soon! Thanks again!
Dale Gustafson, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Atlanta - Galleria

Address: 2815 Akers Mill Road SE, Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta > Cumberland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Romantic Hotel in Atlanta
#61 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Atlanta - Galleria 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
At the Embassy Suites Atlanta Galleria, you'll wake up every morning to a delicious and complimentary cooked-to-order breakfast featuring our signature omelets. At night, be sure to stop by our Evening Reception to mingle with other guests and enjoy complimentary cocktails and snacks.We are conveniently located across from the Cobb Galleria Centre, perfect for business travelers and leisure travelers looking to attend shows at the Cobb Energy Performing Arts Center. With easy access to many highways, getting to local area attractions is a breeze! Our hotel features spacious suites with separate living and sleeping areas, 2 televisions, refrigerator, microwave oven, coffee maker, ironing board and iron, and work desk with two telephones and data port. Stay in touch during your stay with complimentary Internet access. Make the Embassy Suites Atlanta-Galleria hotel your home away from home while visiting the Atlanta, GA area! ... more   less 
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Also Known As:
Embassy Suites Hotel Atlanta
Embassy Suites Atlanta
Atlanta Embassy Suites
Embassy Suite Atlanta Galleria Hotel

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