I travel by car, 5.5 hrs., to Atlanta on business three times a year.
During my time in Atlanta I experience long intense workdays and thought I would treat myself by trying a boutique hotel downtown. I booked the room through their website and arrived to find that I had to park my own car, which I have no problem doing, if the parking was free or reasonable, but for $18 a day I had to self park in a multi level parking deck and walk down to the hotel at night. They also do not have a bellman, so I had to wrangle with a luggage cart and haul my luggage up to my room. I look forward to ordering room service my first night as I just want to relax after the drive , I ordered and received a baked chicken breast , barely warmed veges hard and crunchy, not lightly steamed, simply not cooked. Also no seasoning , plastic cutlery all in a plastic to go container for the price of $14. The room was very small but cozy enough with strange floor to ceiling wallpaper of large blueberries. The bed was very comfortable. The walls are paper thin as well as thin cheap windows. Definitely not quiet. This hotel is a redecorated Days Inn so it makes sense that it wasn't built to the standards of a better property.
The staff was friendly and helpful.
My second night there, I felt ill and realized the next morning after being up all night that I had the flu. I decided to drive home, since I new it would only get worse, so they were kind enough to send someone up to get my luggage and bring my car down. The problem came at checkout, they said that they could not refund the two nights that I would not be staying. I gave a note to the desk manager to give to the hotel manger, Gabrielle Webster, asking her understanding . The desk manager Eddie, who was very nice, said he would explain to her how sick I was. Here I am at a supposedly, very upscale boutique hotel , and having to ask for a refund when it would be given as a matter of course at any other hotel of any level. The desk clerk said Gabrielle would call the next day, she didn't. I called on Tuesday and was told by Eddie, that she said "people miss planes,get sick, its bad luck, but we are not refunding the rooms. " They said this was because I paid in advance on their website, which is where you are led to when making reservations., and that is the reason I am not being refunded. I told them they could subtract any discount I received from my refund and was told no. The difference was $8 a day! I have traveled for years and this is by far the poorest excuse for customer service from management that I have ever seen. Needless to say I do not recommend this hotel. Stay at the Georgian Terrace next door.
- Official Description (provided by the hotel):
- Hotel Indigo Atlanta. Intercontinental Hotels Group introduces Hotel Indigo Atlanta Midtown, an intriguing branded boutique hotel that delivers high peace and renewal to people who are tired of mundane cookie-cutter hotels. Hotel Indigo Atlanta is conveniently located across from the historic Fox Theatre and ATT. Other nearby attractions include: the Georgia Aquarium, Georgia Dome, Philips Arena, Georgia Tech, the Georgia World Congress Center, CNN, Underground Atlanta, Turner Field, the High Museum, Atlanta Ballet, Alliance Theater, Ernst & Young, Bank of America and Coca-Cola. Hotel Indigo Atlanta Midtown is located in the center of Atlanta, 13 miles from Atlanta Hartsfield Airport ATL. Hotel Indigo Atlanta Midtown offers a free wireless Internet hot spot in lobby and free high-speed Internet access in all guest rooms. Hotel Indigo Atlanta Midtown's interior styling and service culture evoke a sense of home and welcome that attends to the details important to discerning travelers seeking a haven for work and relaxation. Hotel Indigo Atlanta is a pet friendly hotel, so don't forget your four legged friend when you travel to our Atlanta Midtown hotel and please join us for the Canine Cocktail Hour on Tuesday evenings (seasonal). ... more less
- Reservation Options:
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- Also Known As:
- Atlanta Hotel Indigo