I selected the Artmore because of the tripadvisor reviews. I will start with the email I received about five days before my arrival. Welcome it said and told me to reply with any requests etc. So I did reply because I was traveling with my daughter to look at SCAD and didn't know what places that I found to eat dinner, were within walking distance to the hotel. We flew to Atlanta and took the marta to the hotel.
A few days later I didn't get a response so called and spoke to the front desk. The email was from the front desk but the front desk didn't know about it. So they kindly gave me their email address and I forwarded the email to them still hoping that I would get a call back. I only wanted a recommendation for dinner. I never did get a call back or an email.
We arrived at the Artmore at about 7PM when we checked in and I told my story to a gentlemen at the front desk and told him my story and asked if anyone left a note or a reservation for me. Nada. Kindly and patiently, he listened to me and called Nan a great Thai restaurant with great food and was within walking distance.
All staff was very friendly. The decor was really artistic and my daughter especially liked the surroundings inside the hotel. We were there Friday and Saturday night and it seems like a younger crowd was there for the most part. They were loud and having a good time. Didn't bother me, I have teens but it might bother some.
They have a beautiful courtyard with a fountain that has a fire at night. We didn't go out there at night though. I felt too old, lol
The one big downer was the second night (Saturday). We were exhausted so opted for the dine in option. They had a small menu but it had a few things on it that appealed to us. There was a panini (darn, they were out of that) so I ordered the chicken salad over apple slices with multi grain bread. My daughter got penne pasta with sauce and added chicken to it. It was delivered and set up in our room. I tipped them and they left. As soon as the door clicked we realized no napkins and no fork, knife etc so I called down to them. They brought it up quickly and apologized about it and we went on our way. Ok so now the second time the door closed I noticed what I had received was a bed of greens with a part of a chicken breast on it, not even dressing. My daughter did get penne but with very little sauce. It was so dry. Soooo, I called them again, by this time knowing they must hate me and told them that my food was wrong but if they would just give me dressing I would eat what I was given so again they had to come up and bring me the dressing.
Bottom line is that I would definitely stay here again and would recommend this place but might do without the food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 9, 2011
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Thanks for taking the time to write this review. I am very glad that you still had some positive feedback to share after experiencing some not so great things in regards to our service. I appreciate you sharing this with us very much, as it give us an opportunity to examine where are shortcomings are.
You should have absolutely received an email back from us. We are a fairly small hotel, and we pride ourselves on providing very personalized service, so I am quite disappointed to hear that we didn't come through on that. In regards to our F&B, it is a relatively new concept for us that has started to expand. Our guests have been very positive about the new room service feature we have offered, but we clearly have some more work to do on the execution side of it.
After these bumps in the road, I am so glad to see that you would still come back to stay with us. Please contact me directly when you are ready to do so. I would love to make sure that we do a great job taking care of you the next time.
Best Regards, and Safe Travels,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.