We stayed at this place last weekend when we went to Atlanta for last Phillies game of the regular baseball season. I booked the room on Last Minute Travel and got a decent rate. However, I booked a one-bedroom suite, and the room we were given (106) was only one room and, as such, didn't seem much like a suite to me. The room, however, was comfortable and attractively decorated. Our room, on the first floor, was near the registration desk, lounge, and a door to the courtyard. There was an incredible amount of noise from people walking down the hall, talking, laughing, yelling, etc. until around midnight. That was on a Saturday night. Things were quieter on Sunday night.
There was a small coffeemaker in the room, but no coffee or condiments. So, on Sunday morning we went to the front desk to ask for some coffee. A few minutes later, the head of housekeeping stopped by the room and said he would bring some coffee. Thirty minutes later, he had not returned, so I went to the front desk and asked for coffee again. The helpful young woman at the desk went off in search of coffee for us. About five minutes later, the head of housekeeping returned with packages of regular and decaf, but no cream or sugar. I asked if he could bring some and he replied that it was in our minibar. But, there was no minibar. There was a microwave and a little refrigerator that leaked, but there was nothing like a minibar in the leaky refrigerator. So, he said he would bring some cream and sugar. No one had brought it after about ten minutes so I was going to drink the coffee black (not a big deal, I realize). About that time the housekeeper knocked on the door, though, and offered some cream and sugar.
The next day we had breakfast (which was fine) at the hotel so we avoided the coffee drama.
When we checked out, they had charged us $6.00 for the regular and decaf coffee. I told them we hadn't used the decaf so the guy at the front desk took it off our bill. There wasn't a sign or notice in our room that indicated there was a charge for the coffee. I've never been charged for it in any hotel I've stayed at before. Again, not a big deal, but just annoying - especially after all the trouble we went to to get the coffee in the first place.
Like other posters on here have said, the place has lots of potential, but needs some tweaking. The hotel is very attractive and has lots of character. It's located in a great part of the city and is easy to get to on MARTA. The staff are pleasant, but the management seems to place little emphasis on customer service.
- Also Known As:
- Artmore Hotel Atlanta
- Best Western Atlanta
- Best Western Atlanta Downtown
- Atlanta Best Western
- Official Description (provided by the hotel):
- A Boutique Hotel in Midtown Atlanta across the street from the Arts Center MARTA station. Near the High Museum, Fox Theater, Museum of Design & Architecture, Piedmont Park, Atlantic Station, Atlanta Botanical Garden and Center Stage performance venue. Close proximity to Downtown Atlanta and Buckhead. Renovated, dog Friendly, and LGBT-Friendly, with a great courtyard for relaxing or lounging. The Studio + Bar is a great place to gather and the Artmore Hotel is the place to stay in midtown Atlanta. For a unique experience also try our cocktail garden serving delicious bites along with Artmore's signature drinks. ... more less
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