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“So disappointing.” 2 of 5 stars
Review of Artmore Hotel

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Artmore Hotel
3.0 of 5 Hotel   |   1302 West Peachtree st, Atlanta, GA 30309 (Midtown)   |  
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Hotel amenities
Ranked #12 of 190 Hotels in Atlanta
Certificate of Excellence 2014
Charlotte, North Carolina
Top Contributor
103 reviews 103 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
187 helpful votes 187 helpful votes
“So disappointing.”
2 of 5 stars Reviewed September 17, 2013

I really wanted this hotel to be great. My husband and I came into town for a concert at Symphony Hall, so the location was just perfect. But, dang, otherwise? This place was such a disappointment and we just can't go back.

Good thing (one, other than the location): The new outdoor cocktail lounge out front. Astroturf and all. So much fun.

All the bad things?

Man, none of the employees at this hotel like their jobs - oh, except for the valets. They are good at what they do and are nice. But they HATE the front desk people. And that seems to be because the front desk people don't tell the valet that you need your car when you call down to get your car. OK, so the front desk guy removed the charge when I pointed this out to him. (But only after I watched him call the valet in to his desk, via walkie talkie, and admonish him. Seriously!) It took forever to check out. When I asked why, the front desk guy said, "Well, I am removing the parking charge since you are so unhappy!" How about telling me that, dude? So, hey, at least he removed the charge. But I really don't care about $20.

The breakfast was so bad. The scrambled eggs were those fake egg beater things. The pastries were all very old. The decaf coffee, which you have to request and wait for them to brew, was repugnant. The poor gal who was running the breakfast bar was doing her best, but I think the resources provided by her employer are minimal.

This hotel seems to be a one-off, new start-up enterprise created by some people who have never been in the hotel biz before. The rooms are small and historic and all that that everyone else has said. Andwe had a nice room, at the front corner of the building. VERY noisy on a Saturday night, but that didn't bother us. It was fun that we could open the windows and enjoy the unusually cool September night.

And nobody - NOBODY - has mentioned the bed. They are rock. hard. rock hard. I hated it. (My husband didn't mind it, though.) But in this day and age, I think boutique hotels are supposed to be about soft, comfy beds. Not cheap hard ones.

The hotel is very inexpensive, clearly. Thank God since our stay was so bad. But if you need this location, stay at one of the cheap chains nearby. The quality will be better and the staff will know what they are doing.

Room Tip: If you love commotion and activity, ask for a front room so you can hear people yelling on the stree...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, November 6, 2013
Dear SeenAlot,

I am sorry to read about your experience. Please give us another chance. Next time you are coming to town please contact me personally. My email address is mara@artmorehotel.com and my direct line is 404.201.7542.

Thank you so much,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,065 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
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  • Spanish first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2013 via mobile

The staff was great, helpful and very friendly. Our room was super clean and perfectly decorated for a good night sleep. Location 5 stars, great pizzeria nearby if you arrive a little late and at night the terrace is simply beautiful. We had a wonderful time, and will definitely stay here again!!!!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, October 29, 2013
Dear Keila412,

Thank you so much for your great review of the Artmore. I am so glad you had a great experience with us, and we look forward to welcoming you back soon. We will save a great room for you, and a seat by the firepit.

Warm Regards,

Mara Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 15, 2013

We stayed at the Artmore Hotel for two nights the second week of September while we were passing through Atlanta and thought we would stay a few days to visit the Georgia Aquarium. We stayed in room 302 which is a cute little two-story apartment style room. The downstairs has a nice little kitchen area and a sitting area with a large flat screen tv. The upstairs had a big bedroom with a king bed, a chair and another nice flat screen tv. The upstairs bedroom is has a sloped ceiling with skylights. The skylights had great wooden shutters so the light did not come in if you wanted to sleep late or catch a nap, but they did give the room some extra charm. The bathroom was pretty much your normal bathroom setup. There was a lot of closet space. Someone could easily and comfortably stay here for a long time. It was larger than my first apartment.

We had breakfast both mornings downstairs in the breakfast room. The breakfast was really good. I was especially impressed with the grits both mornings. They were perfect. Thank you, Ms. Helen. They were just the right texture/consistency with just the right amount of salt. It's not every day a gal comes across the perfect bowl of grits; and when she does, she thanks the cook.

Thanks also to all the front desk and valet staff. They were all so kind, friendly and helpful. We did eat the pizza down the street at DaVinci's...it was good.

Room Tip: 302 is the room we had and we really liked it.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, October 29, 2013
Dear Dosmaletas,

Thank you for your review of the Artmore and thank you for choosing us! Additionally, thank you so much for your kind words regarding the staff. I am happy to hear you enjoyed Miss Helen's grits and also that you found your room comfortable.

We look forward to welcoming you back when you are passing through Atlanta again.

Warm Regards,

Mara Miller
General Manager
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Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 14, 2013

This little place is a gem. Beautifully decorated, super clean, centrally located. So much to enjoy. Really appreciated the sweet details of this circa 1924 hotel. The outdoor lounges are so very pleasant. Staff, very friendly and extremely helpful. Would stay here again and again.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, October 28, 2013
Dear ajoyep,

Thank you for your kind words! We are so happy you enjoyed your stay at the Artmore and we look forward to welcoming you back again and again.

Warm Regards,

Mara Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina, United States
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was my first stay at the Artmore and the experience was wonderful. We had a 2 story 1 bedroom on the 3rd floor (top floor). The bedroom had skyline windows that really set a nice mood at night. The service was wonderful! the bar is a little pricey but the drinks were mixed to perfection. Marta is almost across the street so no need to drive in the CRAZY Atlanta traffic. The decor of the whole hotel was well done. I only stayed a two days but wow, it was a wonderful experience. From now on this will be where i rest my head in Atlanta!

Room Tip: The two story one bedroom rooms on the 3rd floor have skyline windows in the bedrooms and has a beau...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, October 28, 2013
Dear James P,

Thank you for choosing to stay at the Artmore and for writing a review. We are so glad you enjoyed the decor, the service and the convenience of the Hotel's location to MARTA.

Thanks again for your review; please come back and see us again soon!

Kind Regards,

Mara Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2013

My husband and I stayed here for a few nights and loved it! It was our anniversary weekend which I had mentioned in passing when booking the room, expecting nothing. We were very pleasantly surprised with the beautiful red roses, bottle of champagne(chilled), little box of chocolate covered cherries and personal note they had waiting for us upon our arrival!!! The room was clean, cozy and quiet. The hotel is eclectic, decorated with Hollywood pop art and has a beautiful courtyard. At night it's lit up and has a very cool fire pit in the center...great place to hang out and have a drink! Staff is wonderful...Ericca, Rashan, Jason and Jonathan, you guys are rock stars. Thanks for your great hospitality and friendly disposition. If we come back to Atlanta again, this is definitely the place we will be staying.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, October 28, 2013
Dear Christine S,

Thank you so much for choosing the Artmore for your Anniversary. We are delighted that you chose us.
I am very happy to hear that you had a positive experience with us, and I have shared your comments with the entire team. It is always so nice to have our team members mentioned by name also.

We hope you make it back to Atlanta and if so we look forward to welcoming you back again.

Best Regards,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 4, 2013

With a fun touch of Hollywood glam, this boutique hotel is conveniently located near everything in midtown. Staff is helpful and friendly... I enjoyed the personal welcome note in the guest room. They offer all the amenities and nice bedding for a quiet, relaxed stay. It's an eclectic mix of 1920's charm and contemporary style!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmartmorehotel, General Manager at Artmore Hotel, responded to this review, October 28, 2013
Dear Arlenete,

What a great review! Thank you so much for taking the time to write it. You captured it perfectly; "It's an eclectic mix of 1920's charm and contemporary style!"

I have shared your review with the staff and we look forward to welcoming you back.

Best Regards,

Mara Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Artmore Hotel

Address: 1302 West Peachtree st, Atlanta, GA 30309
Phone Number:
Location: United States > Georgia > Atlanta > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Atlanta
#8 Family Hotel in Atlanta
#16 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Artmore Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
A Boutique Hotel in Midtown Atlanta across the street from the Arts Center MARTA station. Near the High Museum, Fox Theater, Museum of Design & Architecture, Piedmont Park, Atlantic Station, Atlanta Botanical Garden and Center Stage performance venue. Close proximity to Downtown Atlanta and Buckhead. Renovated, dog Friendly, and LGBT-Friendly, with a great courtyard for relaxing or lounging. The Studio + Bar is a great place to gather and the Artmore Hotel is the place to stay in midtown Atlanta. For a unique experience also try our cocktail garden serving delicious bites along with Artmore's signature drinks. ... more   less 
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Also Known As:
Artmore Hotel Atlanta
Best Western Atlanta Downtown
Atlanta Best Western

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