My husband and I recently stayed at the Artmore Hotel (Room 310) for 2 nights during Memorial Day weekend. I normally stay at a Hilton Garden, but decided to splurge on something a bit different. Factoring in applicable taxes, fees, and parking, our room ended up being approximately $150 a night. I do not consider myself to be a spoiled, high maintenance person, but I do feel that if one is going to charge a certain rate for a hotel room, then the room should reflect this. While all the employees we encountered were extremely nice and helpful and the location is great, there seemed to be a general lack of attention to details:
1) A Keurig coffee maker but no complimentary coffee. I had to pay $2 per serving in order to have coffee in the morning. While the Artmore does indeed offer complimentary coffee, one needs to go into the lobby to get it. When I get up, I like to read in bed with coffee, as well as have some when I am getting ready. I have never not had complimentary coffee in my room.
2) The "closet" area was a recessed area covered by a very cheap-looking curtain that was very difficult to open and close, and trying to hang up my clothes on the awkward hangers required the skills of a puppeteer. The shelf was a grungy, plastic, wire model. If you are going to be the type of hotel that charges $2 for in-room coffee, then you cannot have a closet set-up such as this.
3) The bathroom was tiny with very little space for toiletries. As the only mirrors were in the bathroom, I ended up up having to go back and forth from one room to the next to get ready as there was barely room on the sink for much more than a toothbrush. Additionally, there was no exhaust fan.
4) Shabby paint and wallpaper. This is a shame because the main elements of the room - furniture, carpet, and artwork -- are quite tasteful. However, the wallpaper was peeling noticeably in several places, and the paint, especially in and around the bathroom, looked as if a team of inebriated sixth graders applied it.
5) The television reception was spotty at best.
6) The wireless connection was spotty at best.
7) The items in the welcome packet were worn, some were misprinted, and some of the information was out of date.
8) The bed linens and comforter were stiff, and I felt as if I was sleeping in an oven mitt.
9) The stairwell seemed filthy, with sticky stairs and a stale scent.
10) The food that we ordered from room service was average.
Again, I do not think that I am high maintenance (I am happy with my 1990 Volvo and 3-year old Macbook), but I do feel that a hotel needs to offer things to reflect its rates. I think that the Artmore has many great things going for it (again, location and very friendly staff), but really needs to focus on the details in order to be a truly great hotel.
- Official Description (provided by the hotel):
- A Boutique Hotel in Midtown Atlanta across the street from the Arts Center MARTA station. Near the High Museum, Fox Theater, Museum of Design & Architecture, Piedmont Park, Atlantic Station, Atlanta Botanical Garden and Center Stage performance venue. Close proximity to Downtown Atlanta and Buckhead. Renovated, dog Friendly, and LGBT-Friendly, with a great courtyard for relaxing or lounging. The Studio + Bar is a great place to gather and the Artmore Hotel is the place to stay in midtown Atlanta. For a unique experience also try our cocktail garden serving delicious bites along with Artmore's signature drinks. ... more less
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- Also Known As:
- Artmore Hotel Atlanta
- Best Western Atlanta Downtown
- Atlanta Best Western