My wife my 2 kids and I were going to be in Atlanta for a week so we decided to stay at the country inn and suites again. Big mistake. This place was not as good as it used to be, not even close. The night we checked in to our suite we got unpacked and settled in and turned on the A/C, the bedroom smelled like cigarette smoke (which my wife is allergic to,) someone had smoked in a nonsmoking room. I called the front desk, they gave us another room so I went to check it out and the A/C didn't work, So I went back down to the front desk, they didn't have another suite available. The front desk attendant was completely and totally lost and didn't know what to do so I had to tell her how to do her job (send housekeeping with some lysol and a new air filter, which should have been done before we checked in anyways.)
Then when we were going to get dinner, someone (probably drunk) parked beside us way over the line into our parking place, about 6 inches from my car so my wife could not get in, and we could not get my daughter's carseat into the car. I informed the desk attendant about the person blocking my car. My wife decided after a few hours she just wanted McDonalds so I walked up there (about 100 yards) got food and walked back. I informed the desk attendant again about the person blocking my car. The next morning my wife left on the shuttle to go to her training, I was going to go take the kids to visit some sites. The desk attendant had completely gaffed me off and did absolutely nothing to correct the situation and the car was still there. I informed the new front desk attendant of the problem and she told me there was nothing she could do. It took me calling Atlanta PD to come ticket and tow the double parked vehicle for them to finally do their job.
After my wife come back to the hotel we discussed moving to the Hyatt but she didn't want to deal with packing back up and moving to another hotel and unpacking again when she had to study. So we decided to stay, but never return.
As far as the other ammenities at the hotel they have either stayed bad or gotten worse. Their gym is still pitifully small and it and the pool are still down the hall through the smoking section. However the pull and hot tub are now saltwater which makes the hot tub bubble like a bubble bath and the pool was frigidly cold about 50 degrees. My wife and kids wouldn't get in the pool it was way too cold, I didn't care we don't have a pool and I love the water I wasn't wasting the opportunity, so I swam in it for probably about an hour when I was starting to get tired, I felt like I had gotten used to the temperature and had actually quit shivering but I was uncoordinated, and couldn't speak clearly. My wife told me my lips were turning blue, those are the classic symptoms of the onset of hypothermia, I realized what was going on and got into the hot tub to warm up. It would be very easy for someone who has never been in cold water before and not familiar with hypothermia to "get used to the temperature" and either go to sleep and drown or die of hypothermia, that's a major lawsuit waiting to happen.
We will not be back to the country inn and suites, we will stay at the hyatt from now on when we go to Atlanta.
Room Tip: Go to another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
I appreciate your comments and apologize for all that happened during your latest stay. We do pride ourselves on taking care of our guests but at times fall below our usual high standards. I apologize for the lingering odors in your room we make every effort to eliminate them. We offer smoking rooms to encourage smokers to stay out of nonsmoking rooms. The registration form includes our smoking policy: If you should smoke in a nonsmoking room, you will be charged a $200 cleaning fee. Guests are not allowed to check in without initialing this policy. I’m sorry our exercise room does not meet your needs. The hotels exercise room has two treadmills, an elliptical and a multi strength training unit; all our high quality equipment was purchased from Life Fitness last year. It is our practice to maintain a temperature in the pool between 78 to 80 degrees which is controlled by a thermostat on our pool heater and checked daily by our maintenance team. Since we are an indoor pool we set our temperature so the air humidity is comfortable for those not in the pool. I will be reviewing to see if an increase of a few degrees in pool temperature would still maintain a comfortable humidity level. Please contact me directly to discuss the incidents further if you would like. Be assured you comments have been heard. We will be updating procedures to help correct areas of concern and employee retraining will follow. Thank you again for your comments. Don Veum, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.